CURRICULUM VITAE

Janmejay Pradhan

acxadh@r.postjobfree.com

Mobile: 088********

PROFILE

Having 4 year month of experience in customer support (front office) & customer service executive.

SKILL SET

Work experience on MS office.

Possess excellent interpersonal, communication & organizational skills with proven abilities of working in a cohesive team & customer relationship management.

An individual with a proactive attitude, capable of thinking in & out of the box, generating new solutions & ideas.

ACADEMIC QUALIFICATION

High school Certificate Examination (10th) from Aparticharan high School,Ghanteswar.

Intermediate in Arts(+3) from Ghanteswar College,year of passing 2012 PROFESSIONAL QUALIFICATION

PGDCA from Semiotic computer Education.

PROFESSIONAL EXPERIENCE

Currently working with Serco Global Services as a customer service executive with State Bank of India process last 3 year.

Had 1 year 7 month experience as a Customer service Executive at Hinduja Global Solutions from December 2010.

DESCRIPTION:

Project involves providing resolutions to various technical faults associated with State bank of India customers. Here solutions are provided for various queries related issues. Modes of voice communication are English, Hindi and Odiya. ROLES & RESPONSIBILITIES:

Handle with Inbound call from customer regarding their complaint, and request

Maintaining various types of bifurcation as per business strategy.

Share the feedback with the respective service partner to improve service excellence.

Rate their performance to generate their revenue.

Give to customer’s information about new & also existing product PERSONAL PROFILE

Name : Janmejay Pradhan

Father's Name : Laxmidhar Pradhan

Date of Birth : 15th May 1990

Nationality : Indian

Marital Status : Single

Languages : English, Hindi,Odiya.

Contact Address : At/po Baliapal,Via Ghanteswar Dist Bhadrak, Pin 756129, Odisha.

Contact Phone No. : 088********

E mail : acxadh@r.postjobfree.com

Date: (Janmejay Pradhan)

Place: Agra Signature

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