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Customer Service Technical Support

Vaughan, Ontario, Canada
October 28, 2016

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To gain practical exposure in the field of IT where I can meaningfully apply my existing skills set and contribute in the growth and development of the organization.


Excellent written and oral communication skills.

Proven organisation skills and pays attention to every minor detail.

Ability to work well within a diverse and dynamic team environment.

Extremely motivated and committed to delivering excellent customer service.

Excellent time-management skills and ability to work well under pressure.

A quick learner who is willing to always learn and improve.

Always brings positive attitude and enthusiasm to the work environment.

Highly proficient in English, Hindi, Farsi, Urdu, Persian and Pashto.


Operating Systems: Knowledge and a lot of practice working with windows servers (versions like 2008/2012/2012R2 and all editions like standard, enterprise etc. with or without graphical user interface), Windows XP/ Vista/7/8/8.1, UNIX/Linux and Mac OS.

Scripting: Knowledge and practice of bash, PowerShell and PHP scripting.

Desktop Applications: MS Office 2000/2003/2007/2010/2013, Windows PowerShell etc.

Database: Knowledge of MySQL.

Hardware: Working knowledge of computer designs, diagnostics, upgrading, troubleshooting and maintenance, additional knowledge of configuring network devices and compatible microcomputer hardware technology.

Other: TCP/IP, DNS, DHCP, VMware, Hyper-V, Active Directory, knowledge and accumulated over 500 lab hours of hands on experience.


Computer Networking And Technical Support 2014 - 2016

Seneca College of Applied Arts and Sciences

The key learning outcomes of the program includes installation, administration and troubleshooting of Microsoft Windows server, Unix/Linux OS, open source administration, network administration; network security, configuring cisco devices, IBM OS and many more.


Head Baker and Cashier 2011 - Present

Tim Hortons, Islington and Steeles, ON, Canada

Handle clientele with ease.

Great time, cash and resources management.

Understanding that it is the perception in the customer's mind that really matters.

IT Lab Assistant 2014 - 2015

Seneca College of Applied Arts and Sciences

Responsible for providing technical assistance to students and faculty.

Checking and fixing any hardware and software related issues to ensure smooth lab environment.


Librarian 2009 - 2011

Downs view Secondary School Library

Organised all the library resources efficiently.

Managed and dealt with all the login id issues.


Received best employee award in Tim Hortons 2012, 2013, 2014 and 2015.

Received honour award.

Received certificate in Taekwondo.

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