Part time Customer Service Representative

HARISH GUPTHA MADARAPU

• ** Antrim Crescent, Scarborough, ON- M1P4P3

• Cell: 647-***-**** • Email ID: ******.******@*****.***

PROFILE:

A smart and proactive professional with experience as a Quality and Sales Representative in a marketing environment. An enthusiastic, caring person with a focus on effective team working and also development of the company. Outgoing with effective, strong organizational and communicational skills.

HIGHLIGHTS OF QUALIFICATIONS:

Innovative and creative thinking enhance the development of the company.

Analytical problem solving and wise decision making helps to come across many difficult situations in the organization.

Flexible to work with various people and easily adapt to new things.

Technical computer skills, networking and software application skills

EDUCATION:

Centennial College, Toronto, Canada. (September 2012- August 2014)

Diploma in International Business Management

Kakatiya University, Warangal, India. (September 2007- May 2011)

Bachelors in Technology

CERTIFICATES:

Post Graduate Diploma in Computer Applications (September 2008- May 2009)

(PGDCA)

WORK EXPERIENCE:

Customer Service Representative (April 2015 – Current)

Almeisan Inc.

Able to manage the store efficiently in a fast-paced environment.

Organize and maintain the business operations of the store.

Evaluate the products and services in order to meet the standards of franchise rules and regulations.

Manage and give training to the new employees and supervise their performance.

Customer care and Technical Support (October 2014 – March 2015)

Zedd Communications, Toronto.

Work in outbound call centre's services

Answer inquiries and provide information to customers

Explain the type and cost of services offered

Follow up and track open support issues to ensure satisfactory resolution and maximize client satisfaction

Efficiently prioritize technical support requests based on the issues presented

Arrange billing for services, received payments and log complaints from customer

Quality and Sales Representative (January 2012- July 2012)

Ajanta Pharmaceuticals, India.

Arranging appointments with doctors, pharmacists and hospital medical teams, which may include pre-arranged appointment or regular cold calling

Organizing conference and making presentations to doctors, pharmacists in the retail sector, hospital doctors

Maintain detailed records of all contacts and reaching annual sales targets

Planning work schedules including weekly and monthly timetables

Call Center Representative (June 2011- December2011)

Idea Telecommunications Ltd, India.

Provide details about the product and the company

Answer inquiries and provide relevant information to the customers

Clarify and solve account related issues a customer may have.

Assist customers with any technical difficulties experienced with the website and convey any significant issues to the management appropriately.

Analyze customers’ need and suggest plan accordingly

VOLUNTEER:

Apex Tutoring Institute, Warangal, India (August 2010)

Tutored high school students in Mathematics and Chemistry course.

Contact this candidate