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Quality Manager

O'Fallon, Missouri, United States
October 28, 2016

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Professional Overview:

A strategic, organizational management leader and change agent with a progressive 20+ year portfolio in the field of quality system development, providing innovative solutions to management regarding problem solving and continuous improvement initiatives, while working at the executive management level in the capacity of Director of Quality Management Systems for corporate entities with multiple sites. Areas of Expertise/Core Competencies

• Development and management of quality systems in accordance with premier industry standards, including ISO 9001, API Q1, API Q2, TS 16949, AS 9100, and ISO 13485.

• Substantial knowledge and experience in practical implementation of major quality system tools including: lean and lean six sigma methodology, value stream mapping, SPC, kaizen, root cause analysis with 8D methodology, cost of quality, MOC, VOC, FMEA, TOC, risk management, and 5S.

• Expert level technical writer in developing system documents including policies, operating procedures, work instructions, specifications, and job descriptions.

• Extensive experience in the management and coaching of globally diverse, cross-functional teams, specifically in process improvements, problem solving, and solution implementation.

• Compelling and dynamic system trainer with multi-level management and non-management audiences, including development of complete training systems.

• Performed 500+ quality system audits as a certified 1st and 2nd party Lead Auditor, including vendor and subcontractor auditing.

• Development of systems for utilizing NDT/NDE techniques for QC inspection and testing activities. Career History:

Landing String Solutions (Division of Expert E&P) - Drilling system buoyancy products

(April 2015 - Present)

Operations Manager and Corporate Quality Director (Promoted from previous position within company) Developed the operations and quality management systems for the organization, including realization of the first production components to deployment in offshore operations, including training and qualifying operations and QC personnel; managed all facets of operations in addition to the quality management system to ensure successful product field performance; also serves as the Procurement Manager for the company in working with vendors to provide manufactured products delivered on-time while meeting critical design and quality requirements. Expert Riser Solutions (Division of Expert E&P) - Service/repair of drilling and production platform drill string components

(August 2014 - Present)

Corporate Quality Director

Developed first time metrics for the organization within an (8) month time period including: on-time delivery to customers with an improvement from an initial rating of 0% to a sustained level of 75%, production efficiency improvement from 32% to 58% via results from a root cause analysis which determined inefficiency due to factors of improper/poor material handling, lack of production planning, and weak operations management, and decreased the cost of poor quality from $247,000 for Q3/Q4 2014 to $57,000 for Q1 2015; directly supervised the QC groups for two separate facilities, including (2) QC Managers and (30) Inspectors, and the Data Management Group including (1) Manager and (3) Technicians; managed a quality group budget of +$1.5M. Resume for Ronald R. Rogers

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Ronald R. Rogers

39067 S. Angelle Ct.

Gonzales, LA 70737


McCoy Global - OEM and service/repair of hydraulic and pneumatic power tongs

(October 2013 - August 2014)

Director of Quality

Rebuilt the existing local site quality management systems to be much more robust, practical, accurate, and complete for the operations of the organization, while directly managing (18) key quality department members in various locations, including (3) Quality Managers located in Canada, Texas, and Louisiana; implemented key process improvements such as balanced and controlled workflows for the quality control groups, with an increase in production efficiency of 30% overall, improving from 70% to 90% for the groups, while decreasing headcount; developed the first KPI metrics for the organization, including on-time delivery to customers, which realized a 15% improvement in (3) months, from 60% to 75%; with improved on-time delivery to customers, increased the monthly revenue by an average of $1.5 to $2M.

Dupre Energy Services - Various oil and gas industry product providers including cargo containers, NDT services, drill site environmental waste containment, and quality system consulting

(August 2011 - October 2013)

QHSE Director

Created complete quality and HSE systems for (6) different subsidiaries of the company, including hiring, training, and mentoring Quality Managers for the divisions; achieved ISO 9001 certification for one of the companies; streamlined production efficiency for one of the service companies, improving job completion time by 23% which allowed increased jobs and revenue per month; achieved a sustained 100% on-time delivery rating for one of the companies for (18) months.

Quality Systems Associates - Quality system development and implementation consulting

(April 2002 - August 2011)

Associate Partner

Co-created and managed as a Partner, one of Louisiana’s first quality system management consulting groups; simultaneously managed (8) to (10) major quality system development projects for clients as a typical workload, while managing and coaching (2) to (3) junior level consultants in the company; personally served over (100) clients during time served with the company, while bringing all client systems to ISO 9001 and/or API Q1 certifications.

Spectrum Metals - Metal alloy fabricator and distributor

(September 1991 - April 2002)

Corporate Quality Manager

Promoted from a single site Quality Manager to a newly created Corporate Quality Manager position in 1995 to duplicate quality systems and improvements throughout the corporation; developed and accomplished ISO 9001 certifications in the remaining (7) corporate facilities during a (5) year time period, including European locations, while directly supervising (23) employees, including (5) Quality Managers; reduced the overall scrap rate for metal cutting and fabrication from 32% to < 5% during the same time period. Site Quality Manager for Baton Rouge Facility

Developed the first quality management system for the organization containing (85) employees and (11) departments, which subsequently became ISO 9001 certified in 1993, while directly supervising (5) employees of the quality control group; designed and established a complete heat treatment facility for the site to treat highly specialized corrosion resistant alloys; developed system metrics which included on-time delivery to customers, with an improvement from an initial average rating of 67% to a sustained level of 98% within a (1) year time period; implemented SPC for the machine shop wherein machining variance was controlled to improve from a +10% to < 1% scrap rate within a (2) year time period.


Bachelor of Science degree in Industrial Engineering, Louisiana State University, Baton Rouge, LA. Certifications

Lead Auditor for quality management systems, certified by the RABQSA, certificate number 121827. Additional Information

• Member of the management team responsible for planning and implementation of ERP systems including Epicor and Microsoft Dynamics AX, while with two different organizations. Resume for Ronald R. Rogers

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• Adjunct professor for project management course work at LSU, Baton Rouge, LA.

• Past President of the Baton Rouge Chapter of ASM, American Society for Materials.

• Executive level liaison in working with high profile, multinational organizations including Baker-Hughes, Halliburton, National Oilwell Varco, Boeing, Northrop Grumman, Dow Chemical, Shell Oil, GE, Transocean, General Motors, Amgen Pharmaceutical, and DuPont.

Resume for Ronald R. Rogers

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