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Customer Service Manager

Calera, Alabama, United States
October 28, 2016

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*** ********** ***** *****, ******, AL 350**-***-***-



Self-starter with the ability to analyze business operations and recommend strategies to improve performance. Maintain professionalism at all times and use discretion when handling confidential data. Competent “people person” with a knowledge of teamwork. COMPUTER SKILLS




Microsoft Suite (Word, Excel)

Microsoft Works

Windows XP

Windows Vista Professional


2009-2015 Private Construction Reporter, Construction DataFax, Inc., Pelham, AL

Investigate private construction projects in the planning stages. Facilitate call backs to follow up for the anticipated time line for construction bidding opportunities. Communicate with architects, engineers, general contractors and subcontractors on a daily basis via telephone calls, electronic mail and fax. Create & maintain databases and spreadsheets containing pertinent information while providing excellent internal and external customer service to produce high quality construction reports. 2006-2009 Office Manager Assistant, Construction DataFax, Inc., Pelham, AL

Assist the office manager in tasks related to human resources, payroll, accounts payable, accounts receivable and general office & facilities management. Mail customer invoices, fax broadcast invoices and process outbound mail daily. Initiate newspaper subscriptions on schedule and set up payments via credit card or AP in MAS. Reconcile newspaper payments and receipts on file with charges on statements. Maintain positive customer service relationships with vendors. 2003-2005 Data Entry Specialist, Tower & Associates, Alabaster, AL Page 2

Responsible for maintaining personal files for customers, negotiating settlements with creditors, collection agencies and law firms. Responsible for routine data entry. Accountable for maintaining an accurate filing system. Developed and implemented a guide sheet for printing legal correspondence packets. Worked independently determining new methods and procedure for office management. Provided administrative support during organizational restructuring. 2000-2001 Assistant Store Manager, Cato Fashions, Alabaster, AL Intricately involved in the company’s local establishment and growth. Provided excellent leadership skills and internal/external customer service. Processed regular and seasonal merchandise. Responsible for routine tasks pertaining to store opening & closing and inventory management. Provided new employee training and responsible for employee supervision and shift scheduling.

1999-2000 Sales Associate, Spiller Furniture, Montevallo, AL Responsible for entering credit applications and providing customer service. Created display models for merchandise promotion and seasonal window displays for advertisement. Maintained merchandise inventory. Received product knowledge certification and regularly attended manufacturer workshops. 189-1997 Department Manager, Wal-Mart, Alabaster, AL Responsible for ensuring the daily business operations & provide support for store managers for the department. Provided department supervision & area maintenance. Create, set & organize modular floor plans. Maintained inventory, ordered and processed department freight. Responsible for merchandise pricing & mark-ups/mark- downs. Perform departmental employee performance evaluation, training and weekly work scheduling. Attended district and annual company meetings. Completed CBL

(Computer Based Learning) program. Chosen as VPI (Volume Producing Item) Manager on multiple occasions.


1988-1989 Talladega College, Talladega, AL

1983-1987 Standard Diploma, Montevallo High School, Montevallo, AL Page 3


Katherine Seiler Construction Data Company Vice President-Human Resources 772- 774-4678

Grace Gibson Wal-Mart Store Manager 205-***-****

Melody Wilson Honda Buyer 205-***-****

Jackie Montgomery Shelby County Personnel Department 205-***-****

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