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Customer Service Medical

Goldsboro, North Carolina, United States
October 28, 2016

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**** *** ******** **** *********, NC 27530 919-***-****


Top performing, customer service oriented professional who offers prior medical industry experience. Builds effective relationships and communication with patients, families, management, and staff. Maintains and ensures patient privacy and confidentiality. Follows policies to ensure consistent standards.

Pays close attention to detail to ensure high levels of quality and accuracy.

Adjusts priorities and manages time wisely in fast-paced environments.

Reliable and able to work independently with minimal supervision.


Medical Administrative Assistant Medical Terminology Patient Processing Patient Registration

Medical Billing Medical Records Management Release of Information

HIPAA Compliance Anatomy & Physiology

Electronic Health Records EHR / EMR Greenway Computer Information Systems

Medical Transcription Office Accounting MS Office / MS Word

Medical Laws & Ethics Path Physiology for Medical Office Principles of Management


Pursing Certified Medical Administrative Assistant (CMAA)


Ultimate Medical Academy – Medical Administrative Assistant, 2015 / Dean’s List

Comprehensive training included:

Schedule and confirm appointments in assisted living facilities, doctor offices, healthcare clinics, hospitals, and organizations that offer medical records services.

Maintain medical charts and electronic medical records (EMR/EHR) systems.

Obtain insurance authorizations for procedures, gather medical histories, and collect payments.


Cooper Standards Automotive, Goldsboro, NC 04/2012 – Present

Production Worker

Meet production goals and objectives to maintain schedule and operating efficiencies.

Inspect finished products of quality assurance.

Monitor and adjust production processes or equipment for quality and productivity.

NOVA Inc., Goldsboro, NC 10/2008 – 03/2012

Personal Specialist Aide/ Caregiver

Must Maintain CPR Certification .

Must Complete Bloodborne Pathogen OSHA compliant Certification and Training Course.

Assisted with activities of daily livings; personal hygiene, mobility, and feeding.

Ensured the health and well-being by accompanying individuals on appointments and administering medications.

Treated all individuals with dignity and respect.

Wilco Hess, Mt. Olive, NC 02/2006 – 10/2008

Cashier / Customer Service Representative

Provided prompt, courteous customer service.

Operated cash register and prepared bank deposits.

Monitored floor stock and replenished items.

Burger King, Goldsboro, NC 01/2004 – 02/2006

Cook / Cashier / Customer Service Representative

Offered fast and friendly service.

Assisted with food preparation, ordered supplies, and operated cash register.

Maintained the overall appearance and cleanliness in the restaurant.

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