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Sales Customer Service

Houston, Texas, United States
October 30, 2016

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Janelle M. Festa

**** ********** ***** *******, ** 77077-3801

H: 281-***-**** C: 281-***-****

Objective: To obtain an administrative position in a setting that would involve my people management skills as well as my medical, educational, and sales knowledge

Education: M.A. University of Maryland (Human Development Education)

B. S. Chestnut Hill College (Psychology)

Professional Experience:


Recruiting, training volunteers

Planning programs, special events

Creating curriculum and activities

Promoting program to community

Management and Sales

Manage and train staff of 5-15 to achieve corporate sales requirements

Met or exceeded corporate yearly sales goals

Customer service issues

Staff training and development

Problem solving

Development of new sales merchandising

Development of creative promotional programs and sales


Front Desk/Scheduling Coordinator

Insurance verification

Physician’s Assistant, nursing duties

Development of patient education program & follow-up

Patient chart history and organization

Medical supply purchasing, organization

Patient education and instruction, including follow-up

New staff training

Surgery scheduling, patient histories, insurance information


Support for chronically ill, elderly family members

Meeting needs of daily living (medicines, meals, etc)

Providing information to physicians/hospital

Giving support during medical crisis situations

References furnished upon request

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