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Customer Service Manager

Bothell, Washington, United States
October 30, 2016

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Jeri Leasure

National Recruiter/SIT Program Manager

Lynnwood, WA 98036 - 425-***-****

Exceptional sales, research and customer service skills. A professional image with a mature demeanor. Intelligent, resourceful, and highly organized, strong attention to detail and timely with deadlines. Multi-task oriented, excellent liaison within the business community with outstanding follow-through. Effective time management and critical thinking, with the ability to handle multiple projects. Willing to work hard, very open minded to learn and retain in additional capacities, flexible and a team player.


National Recruiter/SIT Program Manager

Weidner Apartment Homes - Kirkland, WA-February 2013 to Present

• Review and screen all incoming resumes for all job openings daily

• Schedule and conduct thorough prescreening phone interviews

• Conduct in-person interviews for selected job applicants

• Present qualified candidates to hiring managers

• Actively recruit passive candidates

• Help create and manage social media sites for our recruitment department including Facebook, Glassdoor and LinkedIn

• Conduct reference checks and verify educational credentials on final candidates through Transunion and Hireright

• Help with job fairs when needed in a variety of regions, including Canada

• Create dynamic recruitment advertising and job postings to increase applicant response

• Primary emphasis on filling current open and budgeted positions

• ATS experience with Jobvite, tracking and sourcing qualified candidates

• Effectively launched SIT (Service Technician in Training) program throughout six regions. Screening candidates and placing them with qualified mentors.

Senior Recruiter

Career Strategies Inc-October 2003 to February 2013

• Scheduling and interviewing an average of 35 candidates per week

• Completing background and reference checks on all employees

• Marketing and business development

• Writing and publishing advertisements for all open positions in the Property Management


• Sourcing the internet for qualified candidate using such tools as CareerBuilder, Monster, and

Yahoo Jobs etc.

• Taking job orders from clients via telephone, internet and in person

Community Manager

La Jolla Village Apartment Homes-October 2002 to October 2003

• Successfully maintain required occupancy levels of 95% or greater

• Implemented yearly budgets, monthly and daily reports

• Managed a staff of 7 employees

• Marketed property and brought in potential residents via For Rent, Apartment Guide and • Various internet sites.

Senior Leasing Consultant

Fairfield Property Management-October 2001 to October 2002

• Demonstrated excellent sales abilities and the capability of maintaining a closing ratio of 75% and higher.

• Built relationships with prospective residents as well as current residents through displaying

superior customer service skills.

• Nominated Leasing Consultant of the Year by the San Diego Apartment Association.

Liz Claiborne Specialist

Robinson's May Co-February 2000 to October 2001

• Changed signage according to weekly sales

• Merchandised department with current collections

• Relayed sales figures to the Los Angeles office

Jones New York Specialist

The Bon Marche-September 1995 to February 2000

• Tracked daily sales and reported them to coordinator

• Merchandised floor with seasonal merchandise

• Signed weekly sales

• Communicated with Coordinator and Better Sportswear manager regarding sales goals


Associate in Business

Pima Community College - Tucson, AZ

1988 to 1990


Sahuaro High School - Tucson, AZ

1983 to 1987


President's Club Award

April 2011

Rolex Club Member

August 2008

Nominated Leasing Consultant of the Year/ SDAA

April 2002


Big Brothers and Big Sisters of San Diego

August 2005 to Present

Mentoring young adults and guiding them through academic and personal development.

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