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Manager Customer Service

United States
October 30, 2016

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***** ********* *****, **** ******, CA 92211 206-***-****


Executive leader with expertise in all facets of construction and facility management, while providing exceptional customer service and maintaining client relationships. Skilled in collaborating with all members of the organization to achieve business and financial objectives including cost benefit and value engineering. Strong ability to thrive independently in fast-paced, deadline-driven environments. Instrumental in streamlining estimating systems development, and project management procedures in the industries of Construction, Environmental, and Facility Management.

Estimating and Scheduling

Contract Law

Strategic Planning & Analysis

General Contracting

Industry Networking

Diplomatic Negotiator

Customer Service

Tactful Communication

Financial Expertise


FASTRAK Services, Inc., Bainbridge Island, WA 1999 – Present President/Senior Construction Manager

Responsible for all aspects of company operations, business development, providing estimations, and on-site project management for a construction management and general contracting firm specializing in commercial interior renovation services. Supervised multiples teams, up to 130 members, to facilitate projects including tenant improvement, reconstruction services within occupied clinics, retail and office facilities. Key Accomplishments:

Directed a $16.5 million restoration of an office building, completed within allotted 8-month schedule, as a Third-Party Construction Manager. Simultaneously coordinated 240 RFI and negotiated 120 change orders which resulted in less than 2.5% increase in the total contract costs.

Inspected 65 commercial, retail, and industrial facilities to determine baseline mold concentrations for insurance liability purposes followed with bi-yearly re-inspections of same facilities for tracking measures.

Completed a $25 million office and laboratory renovation project under budget, as well as within 9-month schedule, as a Third-Party Construction Manager.

Crown Delta, Inc., Seattle, WA 1990– 1998

President/Director of Operations

Managed business development, estimating, and project management services for a start-up asbestos, mold, and lead paint abatement company, known for successfully completing over 3,000 projects in 8 years of operations. Provided cost-effective services, utilizing disciplined planning and procedures, resulting in annual net profits of 10% or more.

Key Accomplishments:

Completed hundreds of projects per year for various healthcare facilities in the Seattle area as the preferred abatement contractor.

Estimated, and spearheaded the completion of a significant project of the Federal Reserve Bank in Portland, well within budget parameters, and ahead of schedule.

Performed and accomplished tasks involving personal commitment to people management, delivery management, client relationship management, and operations management. GREGORY S. FARRAR

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Baker Pacific Corporation, Seattle, WA 1988– 1990

Regional Manager

Responsible for project estimation, field production, and contract administration for a national asbestos abatement firm. Served as main point of contact for all clientele, while simultaneously enforcing company policies and procedures. Ensured that all projects complied with planned design, budget, and schedule. Negotiated and communicated with project team to excel in managing field projects. Key Accomplishments:

Implemented disciplined project management procedures, and established new budgeting and scheduling procedures that led the company to exceed corporate profit goals by 30%.

Constituted effective working relationships between corporate office employees and the branch’s regional regulations, by collectively focusing on a specific goal to complete projects successfully.

Developed and implemented estimating and cost accounting systems which standardized all estimating and proposal procedures/

Maximized cost effectiveness by establishing a tracking system for materials, labor, equipment, and subcontracts.

Fairway Mechanical Contractors, Inc., Bremerton, WA 1984– 1988 Operations Manager

Responsible for the business development of a start-up mechanical contracting firm in the private sector. Directed operations of 50-70 renovation projects per year with corporate profits exceeding 30%. On-site Project Manager for a $1.5 million project which installed an energy conservation system within an occupied hospital. Lent’s Incorporated, Bremerton, WA 1982– 1984

Project Manager

Managed and procured labor, materials, and subcontractors, for a $1.3 million dollar contract adding two floors to a hospital. Completed contract on schedule with profits exceeding initial estimates by 25% McKinstry Company, Seattle, WA 1980– 1982

Project Coordinator

Prepared bi-monthly billings for labor, material, equipment, and subcontractors required on a $10 million mechanical contract completed in ten months for a computer center project. EDUCATION & CREDENTIALS

B.A. in Business Administration, Management Concentration, Minor in Economics, University of Puget Sound Tacoma, WA

Washington State Certified - Asbestos Abatement Worker AHERA Accredited Building Inspector for Asbestos

Washington State Certified – Lead Awareness in Construction HAZMAT 40 Hour Training Certification

Washington State Certified – Mold Awareness in Construction

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