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Customer Service Representative

Location:
Temple, Georgia, 30179, United States
Posted:
October 30, 2016

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Julie Hallmark

Bremen, GA

770-***-****

E: Julie.hallmark77@gmail com

Profile

Enthusiastic, self-starter with ten+ years in the administrative field. Excellent communication skills with the ability to handle stressful situations successfully. Addressed customer concerns. Communicated with supervisors. Counseled customers on the proper procedures regarding collections of payments and discounts available to them. QuickBooks experience. Type 30+ wpm.

Education

West GA Technical College, Waco, GA

Associates of Applied Science, Business Administrative Technology Major

Professional Experience

Bookkeeper

Diversified Property Management Services, Carrollton, GA Dec. 2015 - Present

QuickBooks

Data Entry for tenant pay history and security deposits, and more’

Listing Properties

Contracts for leases, listings, sales, etc

Answer phones to handle tenant and prospective client inquiries

File paperwork

Maintain confidentiality of tenant records

Receive monthly rent payments from tenants

Prepare and make deposits

Pay all mortgages, utilities, insurance, and vendors each month

Reconcile bank accounts

Receive and sort daily communication

Send and receive email and mail correspondence with tenants

Keep inventory of office supplies

Assist real estate broker as needed

GED Aide

West GA Technical College, Carrollton, GA Oct. 2014 - Dec. 2015

Register new students

Assist potential students in filling out new student paperwork

Administer placement tests to students

Help maintain student files

Answer student and potential student inquiries

Provide additional learning support to students

Assist instructors as needed

Input information into GALIS

Insure compliance with FERPA

Front Desk Associate

Quality Inn & Suites, Bremen, GA Aug. 2013 – Oct. 2014

Received and booked customer reservations

Collected and processed customer payments

Verified and reviewed customer information

Initiated discussion of customer satisfaction during their stay

Responded to customer inquiries and problems

Up sale to customers

Encouraged customers to sign up for the Choice Privileges Program

Shift reconciliation

Handled deposits of funds

Used multi-line phone systems to answer customer inquiries

Federal Student Worker for Registrar’s Office

West GA Technical College, Waco GA April 2011 – Dec. 2012

Responded to student inquiries and problems

Received and sorted daily communications

Reorganized and maintained numerous student files

Examined student files for accuracy

Reevaluated and removed outdated files

Proficient in multi-line phone systems

Experience with Banner Web and Nolij databases

Insure compliance with FERPA

Customer Service Representative

The Atlanta Journal Constitution, Bremen, GA Nov. 1999 – Jan. 2011

Prepared papers for delivery

Maintained and updated route books

Communicated with local businesses

Responsible for promoting sales specials to customers

Educated customers on products and service

Advocated on behalf of the company

QuickBooks

Medical Records Associate

West GA Family Medicine, Villa Rica, GA Jan. 1999 – Nov. 1999

Organized and maintained health data

Assembled patient health records

Insured completion and accuracy of patient forms

Communicated with physicians and other health care professionals to clarify diagnoses and obtain additional patient health information

Insured compliance with HIPPA regulations

Prepared copies of patient records

Processed patient payment of medical records

Prepared daily deposit

Adept in receiving calls on multi-line phone system

Additional Information

Technical Skills

QuickBooks

Multi-line phone systems

Microsoft Word

Microsoft Excel (basic)

Microsoft PowerPoint

Windows O/S

Internet Explorer

Mozilla Firefox

10 key

Additional Skills

American Red Cross CPR certified

American Red Cross AED certified

Volunteer Information

Scout Parent Unit Coordinator

Boy Scouts of America, Cub Scout Pack 259, Bremen, GA Aug. 2009 – Aug. 2011

Coordinated parental involvement to help with tasks, as needed, by assigning tasks

Orientation of parents on how the unit worked and the benefits of scouting

Kept parents updated on current programs and the child’s Involvement



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