Customer Service Representative
Resume:
Julie Hallmark
Bremen, GA
E: Julie.hallmark77@gmail com
Profile
Enthusiastic, self-starter with ten+ years in the administrative field. Excellent communication skills with the ability to handle stressful situations successfully. Addressed customer concerns. Communicated with supervisors. Counseled customers on the proper procedures regarding collections of payments and discounts available to them. QuickBooks experience. Type 30+ wpm.
Education
West GA Technical College, Waco, GA
Associates of Applied Science, Business Administrative Technology Major
Professional Experience
Bookkeeper
Diversified Property Management Services, Carrollton, GA Dec. 2015 - Present
QuickBooks
Data Entry for tenant pay history and security deposits, and more’
Listing Properties
Contracts for leases, listings, sales, etc
Answer phones to handle tenant and prospective client inquiries
File paperwork
Maintain confidentiality of tenant records
Receive monthly rent payments from tenants
Prepare and make deposits
Pay all mortgages, utilities, insurance, and vendors each month
Reconcile bank accounts
Receive and sort daily communication
Send and receive email and mail correspondence with tenants
Keep inventory of office supplies
Assist real estate broker as needed
GED Aide
West GA Technical College, Carrollton, GA Oct. 2014 - Dec. 2015
Register new students
Assist potential students in filling out new student paperwork
Administer placement tests to students
Help maintain student files
Answer student and potential student inquiries
Provide additional learning support to students
Assist instructors as needed
Input information into GALIS
Insure compliance with FERPA
Front Desk Associate
Quality Inn & Suites, Bremen, GA Aug. 2013 – Oct. 2014
Received and booked customer reservations
Collected and processed customer payments
Verified and reviewed customer information
Initiated discussion of customer satisfaction during their stay
Responded to customer inquiries and problems
Up sale to customers
Encouraged customers to sign up for the Choice Privileges Program
Shift reconciliation
Handled deposits of funds
Used multi-line phone systems to answer customer inquiries
Federal Student Worker for Registrar’s Office
West GA Technical College, Waco GA April 2011 – Dec. 2012
Responded to student inquiries and problems
Received and sorted daily communications
Reorganized and maintained numerous student files
Examined student files for accuracy
Reevaluated and removed outdated files
Proficient in multi-line phone systems
Experience with Banner Web and Nolij databases
Insure compliance with FERPA
Customer Service Representative
The Atlanta Journal Constitution, Bremen, GA Nov. 1999 – Jan. 2011
Prepared papers for delivery
Maintained and updated route books
Communicated with local businesses
Responsible for promoting sales specials to customers
Educated customers on products and service
Advocated on behalf of the company
QuickBooks
Medical Records Associate
West GA Family Medicine, Villa Rica, GA Jan. 1999 – Nov. 1999
Organized and maintained health data
Assembled patient health records
Insured completion and accuracy of patient forms
Communicated with physicians and other health care professionals to clarify diagnoses and obtain additional patient health information
Insured compliance with HIPPA regulations
Prepared copies of patient records
Processed patient payment of medical records
Prepared daily deposit
Adept in receiving calls on multi-line phone system
Additional Information
Technical Skills
QuickBooks
Multi-line phone systems
Microsoft Word
Microsoft Excel (basic)
Microsoft PowerPoint
Windows O/S
Internet Explorer
Mozilla Firefox
10 key
Additional Skills
American Red Cross CPR certified
American Red Cross AED certified
Volunteer Information
Scout Parent Unit Coordinator
Boy Scouts of America, Cub Scout Pack 259, Bremen, GA Aug. 2009 – Aug. 2011
Coordinated parental involvement to help with tasks, as needed, by assigning tasks
Orientation of parents on how the unit worked and the benefits of scouting
Kept parents updated on current programs and the child’s Involvement
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