Manager Customer Service
Resume:
Sherie Houle
Saint Augustine, Florida 32086
Cellular 904-***-****
************@*****.***
OBJECTIVE
Results driven executive seeking a challenging career opportunity with a prom aggressive organization that requires a take-charge manager/instructor to provide forward thinking leadership. I am a proven leader demonstrating integrity, strong business ethics, and the energy to influence and build responsive, competitive teams focused on continuous improvement.
QUALIFICATION HIGHLIGHTS
A proactive manager with more than 20 years experience encompassing management, marketing and sales, finance, administration, personnel hiring, supervision, training, and teaching.
Taught career development classes that encompassed resume writing, interview, and job seeking skills.
Excellent organizational, analytical skills
Strong written and verbal communication skills.
Solid leadership qualities and ability to motivate others toward completion of a common goal.
Assisted students by providing individualized instruction based on observation
PROFESSIONAL BACKGROUND
Substitute Teacher
Renaissance Charter School Port St. Lucie, Florida 9/2014-11/2015
Substitute Teacher
Flagler County Schools Palm Coast, Florida 9/2010-6/2014
Senior Companion
Council on Aging Saint Augustine, Florida 2009-2010
Companion for senior citizens
Driver
Assist seniors with daily living
Temporary Work
Spherion & Randstad Saint Augustine, Florida 2008-2009
Temporary work including four months at St Johns Co Sheriff’s office.
Data entry and scanning records into computers
Reception & telephone work
Branch Administrator
Office team/temporary work Fort Lauderdale, Florida 2007-2007
Consultant and staff payroll
Weekly company statistics and commissions
Data Search for jobs and contractors
Assisted recruiters with placements
Director of Career Services
ATI College of Health Miami, Florida 2006-2006
Restructured externship program and increased externship sites from 20-50.
Managed and directed externships with 5 different programs.
Increased placement by 25% with a school population of 600.
Instrumental in establishing student appreciation program.
Implemented training program with University of Miami Medical School
Director of Graduate Services
Concorde Career Institute Lauderdale Lakes, Fl. 2005-2006
Managed Career Services department, Externship program and staff of six.
Restructured Career Services to achieve year end placement rates for population of 450.
Campus won 3rd place award for placement among 12 campuses.
Counseled students.
Director of Human Resources Development
Webster College Holiday, Florida 2003-2005
Taught Career Services course, and counseled students in job search.
Maintained a 90% or better placement rate for 3 years, with a population of 300.
Number 1 placement percentage on all campuses.
Developed community partnership program for the college.
Operations Manager/Financial Planner/ Sales
Prudential Securities/Mony Financial/Southtrust Bank Tampa, Florida 1983-2003
Operations manager with security firm of 60 brokers and institutional department generating 1 million in trades daily.
Supervised a staff of 15.
Maintained compliance and regulations.
Sales and Customer Service
Recruited and trained stock brokers.
Supervised trading in clients’ accounts.
Top club producer in financial sales.
EDUCATION
M.P.A., Master of Public Administration
Nova Southeastern University Davie, Florida. 1983
B.A., Business Emphasis
Oakland University Rochester, Michigan 1980
References available upon request
Contact this candidate