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Manager Customer Service

St. Augustine, Florida, United States
October 30, 2016

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Sherie Houle

*** ********* **.

Saint Augustine, Florida 32086

Cellular 904-***-****


Results driven executive seeking a challenging career opportunity with a prom aggressive organization that requires a take-charge manager/instructor to provide forward thinking leadership. I am a proven leader demonstrating integrity, strong business ethics, and the energy to influence and build responsive, competitive teams focused on continuous improvement.


A proactive manager with more than 20 years experience encompassing management, marketing and sales, finance, administration, personnel hiring, supervision, training, and teaching.

Taught career development classes that encompassed resume writing, interview, and job seeking skills.

Excellent organizational, analytical skills

Strong written and verbal communication skills.

Solid leadership qualities and ability to motivate others toward completion of a common goal.

Assisted students by providing individualized instruction based on observation


Substitute Teacher

Renaissance Charter School Port St. Lucie, Florida 9/2014-11/2015

Substitute Teacher

Flagler County Schools Palm Coast, Florida 9/2010-6/2014

Senior Companion

Council on Aging Saint Augustine, Florida 2009-2010

Companion for senior citizens


Assist seniors with daily living

Temporary Work

Spherion & Randstad Saint Augustine, Florida 2008-2009

Temporary work including four months at St Johns Co Sheriff’s office.

Data entry and scanning records into computers

Reception & telephone work

Branch Administrator

Office team/temporary work Fort Lauderdale, Florida 2007-2007

Consultant and staff payroll

Weekly company statistics and commissions

Data Search for jobs and contractors

Assisted recruiters with placements

Director of Career Services

ATI College of Health Miami, Florida 2006-2006

Restructured externship program and increased externship sites from 20-50.

Managed and directed externships with 5 different programs.

Increased placement by 25% with a school population of 600.

Instrumental in establishing student appreciation program.

Implemented training program with University of Miami Medical School

Director of Graduate Services

Concorde Career Institute Lauderdale Lakes, Fl. 2005-2006

Managed Career Services department, Externship program and staff of six.

Restructured Career Services to achieve year end placement rates for population of 450.

Campus won 3rd place award for placement among 12 campuses.

Counseled students.

Director of Human Resources Development

Webster College Holiday, Florida 2003-2005

Taught Career Services course, and counseled students in job search.

Maintained a 90% or better placement rate for 3 years, with a population of 300.

Number 1 placement percentage on all campuses.

Developed community partnership program for the college.

Operations Manager/Financial Planner/ Sales

Prudential Securities/Mony Financial/Southtrust Bank Tampa, Florida 1983-2003

Operations manager with security firm of 60 brokers and institutional department generating 1 million in trades daily.

Supervised a staff of 15.

Maintained compliance and regulations.

Sales and Customer Service

Recruited and trained stock brokers.

Supervised trading in clients’ accounts.

Top club producer in financial sales.


M.P.A., Master of Public Administration

Nova Southeastern University Davie, Florida. 1983

B.A., Business Emphasis

Oakland University Rochester, Michigan 1980

References available upon request

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