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Customer Service Manager

Lenexa, Kansas, United States
October 30, 2016

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Lauren E. Powell

***-**-****; **/**/****

**** ******** ******* ******* ** 66218


Reception/ Administrative

* *****

Secretary At Law 816-***-****

This is a temporary service for fill in of legal service facilities around the area. Here I trained at the home office and then was sent to numerous law firms as a fill in receptionist.

National Seminars Group Mission KS 913-***-****

At National Seminars Group I started as a temporary position assigned by Allied Staffing, in the Accounts Receivable Department as an A/R clerk working on collection, credits, and invoices. After a 6 month period, I was then hired on full-time as a customer service representative and Receptionist III at the front desk of the main entry floor. As the receptionist I answered the inbound calls to the main telephone line, separated the mail, and worked on any additional projects the lead supervisors had for me to do. In my spare time I also assisted the Marketing Department with a tracking campaign and fliers.

Allied Staffing Lenexa KS 913-***-****

As well as National Seminars Group, I made a temporary assignment with several other companies including a semi-permanent job with a constriction agency as the assistant of the office manager. Here I helped with filing, billing and faxes.

Natural Way Chiropractic Overland Park KS 913-***-****

Here, at Natural Way Chiropractic, I worked as the assistant to the lead Chiropractor, Brian Schnitta. I performed mild medical therapy.

Entercom Radio Mission KS 913-***-****

At Entercom Radio I was the closing Receptionist. I managed a multi-line switchboard, assisted guests and customers, and worked the closing process. I also occasionally assisted the accounts payable with receipts of payment.

Customer Service

8 years

Deluxe Check Printers Lenexa KS 913-***-****

At Deluxe Checks Printer, I was a well-trained tele-operator and customer service sales representative for new orders and tracking orders. Here I averaged 100+ phone calls per day.

National Seminars Group Mission KS 913-***-****

Allied Staffing Lenexa KS 913-***-****

(Same as above)

Kelly Staffing 913-***-****

At Kelly Staffing I was assigned to an educational tutorial survey. Here I called the customers that had already bought the product and set them up for the beginning of each module. I made approximately 70 calls a day.

The Franklin Mint Overland Park KS (closed)

At Franklin Mint I started out as a key holder in the sales department and ended my career there as the assistant manager. My main duties were marketing, floor display, mild maintenance, training, sales, cashiering, and opening and closing the store.

Limited Too Mission (closed)

Limited Too was my first job. I was 17 years old and the location was at the old Mission Mall. My main duties were straightening the store, sales, and cashiering.

Assistant Teaching

3 years

Hill-Top Dance Studios Lenexa KS and Kansas City KS


National Honors Society 1996-1999

Squad Leader of the Acadette Drill Team Squad

Four years on the Varsity Swim Team

Composition 1&2, Basics of Mathematics, Psychology 101, Introduction to Business, Computer Concepts, Math Strategies

JCCC 2013 and Rockhurst College 2005

Work Seminars

“Through The Customers Eyes”

How to Handle Difficult Customers

Time Management Skills

Personal References

Carol Stack Retired School Secretary 913-***-****

Jay Stack Warehouse Manager 816-***-****

Megan Powell Banking Branch Manager 913-***-****

Dominic Serrano Teacher 913-***-****


I enjoy needle point, listening to music, reading, going out to eat, and watching my nephews grow up.

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