project management, customer service, developer

PROFILE

After graduating as a computer engineer from University of Toronto (Canada), I worked as a software developer for Aptean. My role was split between assisting managers in the Product & Services department and front-end development in the R&D department. My exposure to project management and client interaction in the first department fueled my desire to enter that field and so I’m currently pursuing an MBA in Management Information Systems from the Craig School of Business at California State University.

Currently looking for a full-time position starting in May 2017, preferably in a business or junior management/coordinator related role, and willing to relocate after graduation.

EDUCATION

May 2017 - Master of Business Administration (MBA) specializing in Management Information Systems at

California State University, Fresno (Current GPA: 4.0)

May 2013 - Computer Engineering (ECE) at University of Toronto (Canada)

ORGANIZATIONAL/TECHNICAL SKILLS

Organizational:

oAssisted project managers with client projects and customer service

oCreation of statement of work (SOW) for projects and training documents for clients and developers

oManaged students in project development work

Technical:

oTableau, JMP, Google Analytics, Photoshop, Jira, Confluence, MySQL, .NET, Eclipse, XML, AWS

oJava, JavaScript, HTML, PHP, Visual Basic, GitHub, SVN, Velocity, C, C++ and C#

oMS Office, Excel, PowerPoint etc

PROFESSIONAL EXPERIENCE

Aptean - Software Developer (Assisting project managers with clients and front-end development)

(July 2013 – July 2015)

I worked for the division called Truition which focused on e-commerce and auction platforms

As part of the Product and Services department, my responsibilities included:

oFor small to medium sized projects, served as a liaison between clients and project manager for requirements identification and worked with developers to define LOE estimates

oAssisted the project managers with Statement of Work for projects, client meetings, troubleshooting and tracking and prioritizing client requests

As part of the R&D department, my responsibilities included:

oFront-end development for modifications or new feature implementation for client websites

oAssisting with training for new developers

University of Toronto - Research Assistant Summer Internship (May 2012 – August 2012)

Worked on a project where Android phone users can localize themselves in a large indoor location like shopping malls or airports.

Was selected for UFT's annual magazine profile listing for this project, included under Appendix A

PROJECT WORK & EXPERIENCE

Energy Audit Project for a real client, Riverside-Emery United Church (Team Leader)

Delegated tasks, managed the group and made sure project was on track

Had to make project management plan, conceptual design specification and final design specification documents

UML Web Modelling Tool (Backend Team Lead)

As the backend team lead, coordinated with frontend team lead to delegate tasks, set deadlines, create weekly progress reports, take weekly Scrum meetings, and ensure everyone was on track

VOLUNTEER WORK

Fresno State Student Cupboard - California State University, Fresno Jan 2016 - Present

Student Cupboard is a free food and hygiene pantry for students

Activities include unloading deliveries, stocking shelves, bagging produce etc.

WE Connect Event – International Business Association’s (IBA) volunteer event Feb 13, 2016

Activities included managing lunch line, organizing lunch area etc.

Helping other vendors, volunteers or attendees with any questions or duties

Peers As Teacher Helper (PATH) Program - St. Joseph Secondary School Jan 2008 – May 2008

Selected for 2008 PATH program by School board for outstanding academic achievements

Assisted the teacher in delivering the grade 10 Science curriculum to students for one semester

Taught lessons, created quizzes, marked quizzes and assignments, worked with students individually and in large groups, and was the main deliverer of the curriculum when a supply teacher was required

Vacation Bible School - CSI Church July 2007

Taught preschool children attending Vacation Bible School at the CSI Church

Delivered lessons containing Christian values and supervised fun activities like finger painting etc.

APPENDIX A: University of Toronto - Annual Magazine

UFT's Annual ECE magazine has a small profile on my research work and related interview - From Research to Real World - on Page 12: http://www.ece.utoronto.ca/wp-content/uploads/2013/07/Annum_2012_hirez.pdf

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