Customer Service Management
Resume:
Lori J. Russ-Sias
In search of a career, not a job...
Centennial, CO. 80015
****.****@*******.***
EXPERIENCE
NIFA, Centennial CO Admissions Counselor
October 2015 to October 2016
I assisted RNs and APRN's with receiving their certificate of completion in order to be the assistant to the surgeon in the operating room. I achieved student body growth, negotiated enrollment cost options, completed administrative and clerical demands, risk management, as well as impeccable customer service.
Peak Living Management, Denver CO Apartment Management Relocation Specialist
April 2014 to October 2015
I maintained a positive first impression, customer service, occupancy and leasing goals and standards, assisted the higher-ups in multiple tasks, monitoring local market trends, fulfilling leasing and move-in goals, customer relations, risk management, lease signings, market surveys, maximum occupancy standards and percentage expectations,work order submissions, apartment final walks, renewals of lease documentation, collecting initial rental payments, deposits and fees, activities and events, property walks, occasional eviction assistance and voicemail and email lead follow-up.
Aimco, Denver CO Apartment management Team Specialist
July 2012 to June 2013
I accomplished a positive warm first impression, monitored local market trends, conducted electronic tours with prospective future residents of the community, fulfilled leasing and move-in goals, coordinated monthly resident activities, in charge of customer relations, apartment final walks, completing the process of all new and renewal lease documentation, collected initial rental payments, slashed outstanding collections by 40%, assisted and trained residents with new software.
Skills, Awards & Accomplishments:
Salesforce, National Association Leasing Professional training, Yardi, Yardi Voyager, Onsite, Rent Manager, Entrata, BlueMoon, MRI, MS Word, MS Office, MS Office Suite, Word Starter 2010, MS Notebook, MS Excel, PowerPoint, Outlook, Marketing, Advertising, Fair Housing certification, 65-70 wpm, 26 years of Customer Service, 16 years of Restaurant Management, Leasing Management, Warehouse freight shipments accuracy, 'Leasing of the Quarter' awards, Top Security Officer awards, 'Top Leasing of the Year' award, Medical Admissions.
EDUCATION
College America
Denver CO Bachelor's
2005 to 2007
Healthcare administration and Medical
Arapahoe Community College
Littleton CO Certificate
1995 to 1997
Business Management and Certified Nursing Assistant
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