Desktop support

Harry Porrata-Doria

Desktop Support Technician

Orlando, FL

********@*****.*** - 321-***-****

Work and grow with an organization where I can use my excellent customer service skills and computer knowledge to deliver an unsurpassed customer service experience while increasing revenue and market share for the organization.

Authorized to work in the US for any employer

WORK EXPERIENCE

Tier 1 Tech Support Agent

Xerox Corporation - Orlando, FL - June 2016 to Present Keep up to date on all Apple products and training Receive calls and troubleshoot quickly and efficiently Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information. Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfills requests by clarifying desired information; completing transactions; forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintains call center database by entering information. Keeps equipment operational by following established procedures; reporting malfunctions. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Lead Tech Repair Consultant

Paladin Tech and Game - Orlando, FL - December 2015 to Present Receives problem devices such as laptops desktops and mobile phones Diagnoses, plans, and communicates a course of action with the customer Remains in contact with customer during the course of the job Uses time wisely to quickly repair problem devices Software Technician

United Data Technologies - Orlando, FL - November 2016 to December 2016

● Installing programs

● Troubleshooting existing programs

● Maintaining a strict attention to detail at all times

● Imaging computers for school districts

● Quality inspecting various programs

● Reporting progress to supervisors and managers

● Windows migration

Server

East Coast Wings and Grill - Orlando, FL - May 2014 to August 2014 Prepares the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks.

• Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items etc.

• Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks.

• Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses.

• Obtaining revenues, issuing receipts, accepting payments, returning the change.

• Performing basic cleaning tasks as needed or directed by supervisor.

• Filling in for absent staff as needed.

• Assisting with special events as needed.

• Greet all guests and owners warmly with an appropriate greeting.

• Adhere to grooming and appearance standards consistently.

• Understands and can communicate products and services available at the restaurant. Server

Trattoria del Porto Restaurant - March 2011 to May 2014 Responsible for providing prompt, efficient courteous, professional food and beverage service Ensure that all guest needs are met and that their expectations are exceeded Greet guests in a polite professional manner according to Loews standards Suggestively sell menu items to guests so as to enhance the dining experience Monitor guests at all times, anticipate needs and respond to requests to ensure guest satisfaction Completes end of shift revenue report and cash deposit EDUCATION

Computer Science

Valencia College - Orlando, FL

August 2011 to Present

Audio Engineering

Valencia College - Orlando, FL

2011 to 2016

High School Diploma

Timber Creek High School - Orlando, FL

SKILLS

Windows 7

Windows Xp

Windows 8

Windows Vista

Word

Word Processing

Customer Service

Computer Skills

Communication

Data Entry

Excel

Email

Filing

Internet

Keyboarding

Microsoft Office

Microsoft Word

Networking

Powerpoint

Team Player

Customer Relations

Customer Service Skills

ADDITIONAL INFORMATION

Skills

Data backup

PC Diagnostic and Repair

PC Troubleshooting

PC Setup

Software/Hardware Installation

Tablet and mobile phone repair

Microsoft Office - Excel, Word, PowerPoint

Operating systems - Windows, Linux, OSX

Harry Porrata-Doria Jr.

2743 Dover Glen Circle Orlando, FL 32828

Phone: 321-***-**** E-Mail: ********@*****.***

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