Manager Project

DINESH S. PATANKAR **********@*****.*** +1-469-***-****

EXPERIENCE SUMMARY

Measured contribution towards maintaining a level of expectations while managing/leading a team of quality analysts/testers.

Over 15 years of QA experience in various phases like requirements gathering, risk analysis, project planning, scheduling, Progression/Regression (Manual + Automation) /Production Support testing, defect tracking, RCA, Management, and reporting using HP ALMS QC.

Hands on experience on Automation tool HP-QTP / UFT and Selenium IDE.

Hands on experince with testing of Network elements ONTs/RGs (Tellabs/Motorola/Alcatel/Juniper).

Hands on experience working upon 18 month Amdocs Enabler Application Upgrade/Conversion testing project (Ver 7.5 to 9.1 and Unix to Linux).

Hands on experience on Test/Defect Management in an Onshore/offshore model.

Excellent knowledge and hands on experience of testing Amdocs Enabler and CRM (Clarify) Product.

End to End experience from real time provisioning of the devices, running billing through Amdocs.

Worked in both OSS and BSS systems with rich experience in Telecom Domain. Worked for Amdocs Invoicing and AmDD, System Analyst Tester/QA for Amdocs CRM,CM, A&F, Rater, Invoicing, account Receivable and FBF.

Experience in creating/maintaining project plan, schedules, defect logs, meeting summaries and status reports, risks to ensure effective, ongoing communications across all team members.

Professional competencies in requirements gathering and functional analysis, creating Test Plans, high level test scenarios, Detail level test cases and Test Execution throughout Functional, System, Regression, UAT.

Hands on experience testing Enabler Upgrade from Ver 7.5 to 9.1 (Mock 1 to 5).

Extensive hands on experience on OSS/BSS testing which includes Provisioning/Networking apps.

Hands on experience in Oracle SQL /HP Unix/RH Linux testing.

Hands on Experience testing Network Elements (ONTs/RGs) of Alcatel/Calix/Motorola/Juniper.

Hands on experience with Data conversion testing of AT&T / Verizon products for Frontier Communications (Uverse Data/Video/VoiP, Fiber Data/Video/Voice/VoIP/SIP, Legacy DSL, POTS).

Hands on Experience with Selenium Web Driver (JAVAcore).

ACADEMICS

June 1994– July 1998 B.E. Mechanical First Class

PROFESSIONAL CERTIFICATIONS

ISTQB Foundation Level Certified.

TECHNICAL SKILLS

Test Management Tool à Quality Center, Clear Quest, PRISM, Z-Tracker, AOTS, JIRA, Remedy

Database àOracle, Microsoft SQL Server, DB2, Informix

Platforms àMicrosoft Windows / HP Unix / RH Linux / AS400 (IBM Mainframe)

Automation Tool à HP QTP (VB Script), Selenium IDE/Grid/Web Driver (JAVAcore).

Testing Methodologies à Functional (SIT/UAT/Regression/E2E), Non-functional (GUI/Usability)

WORK EXPERIENCE

June 2015 – Till Date Computer Systems Analyst

Client: Frontier Communications Richardson, TX

Project: System Testing (DPI/TRIAD/SIMPL/NETWORKING ELEMENTS (Alcatel/Motorola/Tellabs))

Project Description:

Frontier Communications is TierII telecom service provider having Legacy-DSL, Verizon-FIOS / A&T-Uverse services in specific areas (Legacy/Copper/POTS/Fiber/Data/Voice/Video/SIP).

System testing team is involved in testing of enhancements done across customer care/provisioning/networking/billing systems of Frontier offerings. TRIAD/SIMPL is provisioning App.

Responsibilities:

Engage into BRT sessions (OSS/BSS proj), review BRs and comment/provide approvals as necessary.

Creating / running Automation scripts for SIMPL (Web-based application) using Selenium Web Driver. (Page-objects Framework)

System test DPI/TRIAD/Sterling7 apps with different APIs like ESB/TIBCO/Rosettian/Datapower.

Troubleshooting of different EOC order processing flows such as Submit Create/Reserve/Confirm, Manage Order by manually processing xmls using SOAP UI tool.

Design and Develop SQL and PL/SQL queries that would help testing / validations.

Retail testing for VoIP/Internet/Voice/TV using Sterling7.

October 2008 – June2015 Project Manager / Testing Lead – QA/Testing (OSS/BSS)

Tech Mahindra Americas Richardson, TX Team Size: 15

Project: Amdocs Lightspeed Billing System Integration Testing (ENABLER)

Project Description:

Enabler is a telecom billing Amdocs application supporting billing of fiber Optic based AT&T's products like IPTV/VoIP/HSIA. Enabler system consists of Guiding, Rating, Invoicing, AR – Account Receivable components. XACCT is a mediation component which collects/format the row data into billable data. Guiding component Enabler A&F guide/format the usage records from XACCT to Rater. Rater is the heart of the Enabler system which applies rates on the usage done by the customer. Rater also taxes the customer based on rules defined in vertex. Enabler invoicing generates the total usage extracts feeds to bill formatter. Bill Formatter produces the PDF files on the specific cycle of the customer.

Responsibilities:

Leading team for a major release regression (OSS/BSS) which included assigning tasks, monitoring the progress on daily basis, report generation, interaction with client for issues or concerns.

Hands on experience working on Reconcilliation scripts needed to validate Data conversion while testing Enabler application upgrade from Ver 7.5 to 9.1.

Address interface issues among multiple applications: CRM, OMS, other Enabler applications (CM, Rater,Invoicing, Guiding & AR), external third party applications and middlewares (CSI).

Leading Invoicing team for UAT / Bill Quality efforts.

Analyze CM / Invoicing / TRB failures and work with supporting T1/T2 teams for resolution.

Execute test cases on Amdocs Enabler U-Verse application from customer creation to billing. This includes CM, rating, invoicing, AR and bill formatter test cases.

Prepare the Test Plan & schedules, test strategy, traceability matrix and other deliverables like Test Packages, Test Summary Reports and Weekly Status Reports.

Hands on experience running Invoicing cycles on UPIE / MPIE / SIT (Partitioned environment).

Handled various issues in Enabler during pre converged bill and post converged bill (Titan) phase were we had interfacing issues downstream and upctream systems, application availability for converging the wireless into non mobility account to form a single converged bill.

Executed the Billing/Bill Formatter/Account Receivables (AR)/End of Day/ End of Week/ End of Month jobs.

Hands on experience with Data conversion on Oracle 11g while testing application upgrade. The project involved Data Migration from Legacy to new Database, plaform upgrade from Unix to Linux.

Project: Lightspeed CRM (Uverse) – System Integration (Functional) Testing of Amdocs CRM Application <Clarify> Role: Offshore QA Manager Team Size: 25

(Clarify-CRM is a JAVA based application developed by AMDOCS for US major telecom service provider AT&T)

Responsibilities:

End to end responsibility to manage a CRM System Testing team (BSS) of 19 members @ offshore from planning till certification phase (The testing scope includes progression / regression (Manual + Automated) / production support test planning and execution).

Automated testing of Security profile scenarios using Descriptive programming (HP QTP).

Test Planning of Connectivity/Shakeout Testing phase which includes HLP, DLP, and client approval of test pack.

Test Planning of SIT phase which includes HLP, DLP, and client approval of test pack.

Prepare BCP (Business Continuity Plan) in case of contingencies, risks.

Ensure 100% compliance to processes like SQA, DPP, IQA, PMR (SQA – Software Quality Audit, DPP – Defect Prevention Plan, IQA – Internal Quality Audit, PMR – Project Management Review).

Provide assistance to the Applications Development team with testing and deployment of application/software changes/releases through the formal change management processes

Gap Analysis / RCA of production defects.

Reporting to client about the daily planning/execution status during partnership call using AMLS QC.

Produce weekly/monthly management information reports to IT management in respect to service levels and support activities (e.g. dashboards, rag status, SLA’s, KPI’s. risks/issues).

Value Additions:

Provided cross functional training on Amdocs CRM Clarify application to ACSI tier1 support team which included:

-Overview on Amdocs CRM application ‘Clarify’.

-Details on CRM interfaces with CSI (Common Services Interface) and methods called.

Provided cross functional training on Lead Contact Creation in CRM Clarify to People-soft CRM team.

Awards / Recognitions:

Awarded ‘Pat-On-The-Back’ for 3rd quarter – Year 2010/11.

Awarded ‘Valuable Team Player’ for 2nd quarter – Year 2011/12.

Received ‘CERTIFICATE OF APPRECIATION’ for the long service

January 2008 – August 2008 QA Manager – Cold Rolling Division

Jindal Stainless Limited Hisar, Haryana Team Size: 10

Job Profile:

Weekly testing of existing Hydraulic systems installed and take preventive action, if required, after observing Non-conformance.

Testing of newly purchased Hydraulic systems to validate if they conform to the functional, non-functional requirements agreed during equipment purchase.

Planning for preventive maintenance of Hydraulic systems

December 2005 – December 2007 Jr. Manager – Hydraulics Testing/QA

Global Steel Holdings Limited Ajaokuta, Nigeria Team Size: 15

Job Profile:

Testing of newly purchased Hydraulic systems to validate if they conform to the functional, non-functional requirements agreed during equipment purchase.

Training of subordinates on six sigma and 5-S activities.

June 16, 2003 – December 15, 2005 Engineer – Design/QA

Vickers System International Limited (Eaton) Pune, India

Job Profile:

Prepare test plan / test scenarios during design stage itself

To test the power units in-house after assembly to validate the customer requirements.

To handle inspection / testing of equipment with the customer / inspection agency

Acting as 1st level POC for handling the customer escalations.

To co-ordinate with the marketing team during finalization of the Hydraulic Circuit as per individual customer functional / non-functional requirement.

To follow-up with the customer for drawings, QAP’s (Quality Assurance Plans) approvals & changes.

March 2001 – June 2003 QA/Design Engineer

V-Ramp Systems Pune

Job Profile:

To interact with the customers to understand technical /non-technical requirements during order finalization.

To prepare High Level / Low Level design and System Test Strategy / Plan.

To test the hydraulic power units / cylinders in-house / with the customer representative.

May 1999 – March 2001 Service Engineer

Hytech Hydraulics Pune

Job Profile:

To test the hydraulic power units / cylinders in-house / with the customer representative before they are shipped to client location.

To prepare test cases for in-house testing of hydraulic systems.

WORKSHOPS/TRAINING PROGRAMS ATTENDED

Technical Training - TechM internal training : Duration- @ 4 Months : Oct 2008 to Jan 2009

C Programming Language, Oracle 10G PL/SQL, Unix Shell Scripting, Oracle 10G SQL, DBMS, Software Engg, V V & T, Project Management Concepts.

Other - OO Concepts, Basic Telecom, Programming Techniques, OS Overview, Process Training,

Introduction to Test Tools, Project Estimation, Agile Methodology, Application Performance Engineering, PL-SQL Code Quality.

PERSONAL DETAILS

E-mail: **********@*****.***

Passport No. : J3412991 (Expiry Date: 06/02/2021)

VISA details: H1B valid till June 14th 2018.

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