Support Windows Server
Resume:
Donald E. Burnett
Kinnelon, NJ *7405
************@****.***
OBJECTIVE - To secure a position in the technical and operational computer field.
TECHNICAL SUMMARY
Software: Windows Servers and Workstations, Office, VSphere,,Linux, Unix, Datto, Intronis, Avaya Phone Software, Connectwise, Microsoft Azure, AVG Noc, Network Detective, VMware, Hyper V, Microsoft Dynamics CRM application
Skills: Installing and configuration Windows Server and PC, Network, DNS, IPS, Gateway, Submask, Configure back up set in Intronis and Datto, Rapid Fire Tools, VMware and Hpyer V installs, Printer Server maintenance
WORK EXPERIENCE:
Eclipse Integrated Systems, Inc. February 2014 - Present
Lead Engineer
•Interactions with clients on site or over the phone
•Aligned resources, executed financial planning, and managed team to adhere to processes and ensure delivery time lines.
•Cross functionally managed resources within IT and the business including developers, QA, PM’s, and technical leads.
•Worked on building out project schedules and kept leadership engaged with status updates and financial tracking.
•Input timelines and create,update task in Microsoft Dynamics CRM application
•Log and maintain helpdesk ticket
•Email configuration and implementation including spam filtering
•Set up servers and PC
•Anti-Virus configuration, implementation and monitoring
•Set up and Maintain Backups
•Troubleshot Pc and telephony system
•Patched Data Jacks for Pc and telephone
•Responsible for written documentation of all Projects
•Print Server Maintenance
•Served as third level support
•Project management over the IT projects
•Both on-site and phone support
TripleATD.LLC For Agilent Technologies, Inc. May 1 2011 – February 15 2014
•Configure computers for Agilent Network, DNS, IPS, Gateway, Submask
•Log and maintain helpdesk ticket
•Set up scopes and other lab equipment
•Troubleshot Pc and telephony system
•Patched Data Jacks for Pc and telephone
•Responsible for written documentation of all Projects
•Product support associated research and testing for Agilent Technologies, Inc.
•Served as third level support
•Supported proprietary software
•Project management over the IT projects
•Support Video Conference system
Burnett Solutions, Whippany January 2010 – May 2011
Windows Administrator - Services and Support for Homes
•Built Windows Server 2003, 2008, Linux, workstation also maintains them.
•Configure Home Network, DNS, IPS, Gateway, Submask
•Built and Windows Server, Linux workstation also maintain them.
•Technical Phone Calls
Image Solutions, Whippany November 2001- November 2009
Windows Administrator - Product Services and Support
•Build and implement, VMware Servers and ESX, ESXi
•IPP Monitor and troubleshooting
•Design the Architecture for Dev, Testing and QA Departments
•Configure Network, DNS, IPS, Gateway, Submask
•Configure MAC Machines to Printers and Network
•Built Windows Server 2003,2008, Linux and workstation for Dev,Production, Testing and QA Departments
•Built Citrix Presentation, XenDesktop,XenApp Server for Dev, Production,Testing and QA Departments
•Maintain SAN Storage and NAS Storage for Productions Enviroment.
•Built Documentum Servers 3.1 to 6.5,Production, Dev, Testing and QA Departments
•Built Oracle Server, Oracle Clinical and SQL Server
•Implement ISI products and systems at client sites, while following required procedures and tracking the phased completion of each ISI Software Implementation project.
•Product support associated research and testing for all ISI products and related items.
•Technical related documentation IQ, OQ, PQ
•Set up and Manage Offshore teams
•Set up Teleconference to pass troubleshot problem on to Helpdesk to the next level
PR Newswire, Jersey City January 1999-October 2001
Software Engineer/Network Engineer
• Application Development using Perl, C and Unix shell scripts
• Set up and maintained NT Servers and Novell
• Patched Data Jacks, created users, troubleshot the DHCP server, assigned static IP’s
• Served as third level support
• Supported proprietary software
• Provided phone support for external customers
• Responsible for written documentation of all Projects.
• Technical Services Project Coordinator for Y2K
• Coordinated with a staff of four(4) with the Y2K project
• Installed upgrades and patches for Y2K
• Troubleshot any problems that may occur during upgrades
Computer People - Consultant at Cendant, Parsippany NJ 3-Month Assignment
Y2K Project Leader
• Installed and upgraded proprietary software for YK2 project
• Coordinated with a staff of five(5) with the Y2K project
• Supported proprietary software after upgrade.
• Provided tech support for internal customers
• Configured electronic mail system for users
• Provided written documentation for Project Manger
Paradigm4, Fairfield, New Jersey October 1997-November 1998
Tech Support
• Provided phone support for both internal and external customers
• Set up and maintained NT Servers and Novell
• Patched Data Jacks, created users, troubleshot the DHCP server, assigned static IP’s
• Performed custom installations of Windows 95 and Microsoft Office 97
• Configured electronic mail systems for the user
• Laptop Configuration Air Cards and Dial-up modems
• IP and Subnet Mask Configuration
• DNS and Gateway Configuration
• Configuration and support of proprietary software
• Tested new software applications and updated existing software packages
• Worked with Top of Mind Help Desk Software
• Worked with PC ANYWhere
EDUCATION:
The Chubb Institute - Parsippany, New Jersey January 2000
Diploma, Network Engineering
The Chubb Institute - Parsippany, New Jersey September 1997
Diploma, Data Center Support
County College of Morris, Randolph, New Jersey
Completed courses in General Education with emphasis on Law Enforcement
CONTINUING EDUCATION:
Learning Tree International, New York, N.Y. April 3-7, 2000
Awarded 2.4 Cont Ed units in advanced technology course on Perl Programming: Hands On
Learning Tree International, New York, N.Y. March 27-31, 2000
Awarded 2.4 Cont Ed units in advanced technology course on Unix: A Hands On Introduction
PR Newswire Training and Development, Jersey City, N.J. March 25-26, 2000
Successfully completed Effective Management Skills course
REFERENCES: Furnished upon request
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