Customer Service Microsoft Office

Professional Profile

Clinical Associate Research with 7+ years of professional experience in Pharmaceutical industry. I am seeking a full time job with a long-term career in a challenging, team-oriented environment with a well-established company that will benefit from my extensive IT, strong organizational and educational abilities.

Key Skills

Data Development

Data Analysis

Data Management

Project Planning

Cloud Computing

Virtual Computing (VPNs, VM, etc.)

Understanding SQL

Networking

Network Management

IT Installation troubleshooting (Software/Hardware)

Structured cabling

C and Java programing

QA Tester

Ticketing system (Jira)

System Administration

Service Desk

EDC Platform

Operating System: Windows

Microsoft Office products

SAS training (Knowledge)

Form-GCP Training

Certifications and Training

CERTIFICATE OF ACHIEVEMENT

CompTIA A220-801 and 220-802

CompTIA Cloud Essentials

CompTIA Network

CompTIA Cloud Plus

TRAINING

eClinicalOS (eCOS)

SAS (etera’s internal training)

Form-GCP Training

Experience

CONSULTANT CLINICAL ASSOCIATE RESEARCH ETERA SOLUTIONS 07/2016 – 12/2016

EDC administrator development

QA validation

Same as below

CLINICAL ASSOCIATE RESEARCH PRINCIPLE ETERA SOLUTIONS 08/2011 – 07/2016

Clinical trials setup under Java via client’s VPN environment:

RDS review and acceptances.

CRF design

Design/Updating study database

Standard and advanced logic implementation

Adjudication

Medical Coding

Default and custom views

Export definition

Custom SAS exports

Notifications, and Permissions

Creating / Modifying Queries

Roles (project specific roles)

Custom reports (Jasper)

Resolving Data management issues

Releasing study to UAT environment

Tracking problems to resolution

QA validation

Signature Workflow

Generation eCRF

SOPs Review for best practice

Applying/Resolving Jira Tickets

Releasing study Production.

Develop Data Management Listing and reports.

Electronic Data Capture (EDC) system

EDC platform (Veracity, eCOS)

Data Secure Storage

Data Development.

Clinical Data Analysis.

QA Validation:

Validate and test other studies

Creating/Resolve Jira ticket

Validate and test every aspect of study verses the RDS

Validate new releases on any study and document it in the client’s environment

Validate new software’s e.g. SAS 9.1.3 and 9.4 on Windows 7, Windows 10 and in BOX.

Creating validation document and executing them e.g. CIMS 3.50 and eCOS (Merge)

Creating special and custom reports under Jasper

Knowledge of the CRO/Central Labs

Understanding of the clinical development process and the management of clinical trials

Basic SAS

INTERNSHIP ETERA SOLUTIONS 08/2010 – 08/2011

Part time internship to obtain valuable training in cutting-edge technologies in the Pharmaceutical industry, alongside industry professional.

Three (3) days per week with a minimum of twenty-four (24) hours per week.

Non-paid academic internship.

DELI CLERK ROCHE BROS SUPERMARKETS 03/2010 – 03/2014

Deli Clerk

Customer service

E-commerce

QA TESTER KIKA CLINICAL SOLUTIONS 09/2009 – 01/2011

Part time quality online program tester.

STORE MANAGER JUBAILI BROS ENG. 01/2006 – 01/2009

Main branch store keeper.

Managing the IT department for the entire Nigeria branches,

In/Out transaction supervision:

Supervised daily transaction

Supervised spare parts and generators transactions.

Stock keeper:

Manages store activities

Organizes stock control

Managing teams

Ensuring Stock online is up-to-date.

Store specification according to ISO Standards.

Recruiting and Train

Customer service

Procedure implementation

NETWORK ADMINISTRATOR JUBAILI BROS ENG. 08/2004 – 01/2006

Maintained office network and computers.

Built network infrastructure between branches.

NETWORK ADMINISTRATOR ARCA TECH UNIVERSITY 01/2002 – 01/2004

Maintained Lab network and computers.

Securing, repairing and upgrading Lab equipment.

Build and maintain the network infrastructure.

Provide customer support.

Networking 50+ computers

Assembling computers

Switches and Routers setup

Troubleshooting PCs and network issues

Training and support

Education

BS COMPUTER SCIENCE HAWAII UNIVERSITY (BCU) 01/1999 – 01/2002

Beirut - Lebanon

Language

English

Arabic

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