Joan Fleischmann Nzerem

**** ** ***** **. *****, Florida Home Office: 305-***-**** Mobile: 305-***-**** acx9lv@r.postjobfree.com

Objective

Employment is an essential part of life; without it I may not thrive and be a viable source. My sole objective is to obtain Full-Time employment completing the company objective on a day to day basis in my field of expertise: Customer Service.

Experience

Business Owner

2000 – Current, Sole Proprietor Owner and Operator

General Business Administration (Clerical)

Website Design and Operation

Retail Commission Sales

Mail Order Retail Sales and Delivery

Customer Service

Financial Services Coach

Retail Merchandise Sales

Retail Merchandiser – Mystery Shoppers and other companies

Pre-Enrollment Specialist – Deck Performance

11/11/2015 Seasonal to 02/17/2016 – Florida Med Plan Doral

Inbound and Outbound Client Service

Computer Literacy to Intermediate operations

Oral and Written Communication

Pre-enroll New and Previous Clients in Medical Coverage

Use and Manage Spreadsheet Data

Stadium Usher

10/16/2015 – Current, Pride Staff Temporary Agency

Active Seasonal Position

Customer Service

Crowd Control and Traffic Flow

Ticketing and Seating

Usher Sun Life Stadium

Chauffeur

11/2015 – Present, Lyft.com

Computer App Literacy

Safe and Courteous Passenger Transport

Virtual Call Center Assistant

2010-2014 NTICentral.org NTIIRS-OEC IRS Customer Service Clerk

Client to Client High Traffic Customer Service

Accurate CRM Usage

100% Quality Assurance

Courteous, Concise, and Correct Aptitude in delivery

Knowledge of Product Objective

Financial Services Representative Passed State Board Exam Aug.6, 2015

2013-November 9,2015, Primerica Financial Services

Life Licensed August 6, 2015 Application Pending

Present and Contract Life Insurance Product(s)

Present and Contract Applicable Commodity

Administer Client Service(s)

Follow State of Florida Rules and Guidelines

Passed State Board Exam 08/06/2015

Mystery Shopper - Merchandiser/Customer-Client Service

2006-2012 Mysteryshopper.com and Various Independent Associations

Client to Customer On-Site Analysis

Concealed Objective and Non-Subjective On-site Participation

Oral and Written Communication

Time Sensitive and Accurate Quality Assurance

Nailsbydayfeetbynite Full Specialty License Florida

2004-Present Full Specialist Salon Owner

Artificial Nail Design and Nail Artistry

Aesthetics Facial and Body Skin Treatments/Maintenance

Feet and Hand Care Manicure Pedicure Treatment/Maintenance

Administrative Assistant/Data Entry Specialist

2002-2002 Adecco Staffing Service Miami Florida

Administrative Services

Data Entry Specialist – Insurance Claim Processor

Car Salesman

2001-2001 William Lehman Mitsubishi Miami, Florida

Used Car Sales

Contract Negotiation and Processing

Retail Website Owner

January 2000-Present Earnwhileyoushop.com Miami, Florida

Website Design and Operations

Retail Sales and Marketing

Customer Service and Sponsor Business Training

Administrative Assistant

January 1998-1999 TCI Media Services, Miami, Florida

Desktop Publishing – Account Representative

Receptionist/Customer Service

Ramp Agent

1996 – Dynair Services, Miami, Florida

Ramp Agent

Tug Mover

Belt Loader

Taxiing

Ground Control Clearance

Compartment Loader

Administrative Assistant/Data Entry/Banquet Services

October 1997-January 2000 Employment Resources Staffing Services. Plantation, Florida

General office duties as assigned.

Data Entry, Customer Service, Administrative Assistance

Banquet/Catering Services

Server

1997- 2002 Denny’s Restaurants Miami, Florida

Customer Service Management

Before/After Order Cleaning Service/ Bust Tables

Food Service Delivery

Fresh/Raw Food Prep

Dishwashing Service

Information Operator

January 1984-1994 Dallas Area Rapid Transit Authority Dallas, Texas

Customer Service Information Operator – 5 Years

Procurement Coordinator – 5 Years

Public Relations

Public Assessment and Bid Analysis

CRM SIC-Code Contractor Development

Division Employee Training and Management

Contractor Liaison

Parking Lot Attendant

1992-1992 St. Paul Hospital Dallas, Texas

Cashier

Cash Handling

Administrative Assistant and General Office Function

1983 -1983 Kelly Services Dallas, Texas

General office duties

Receptionist

Data Entry

Cashier

Administrative Assistant and General Office Function

1983-1983 Odesco Temporaries Dallas, Texas

CRT Data Entry

Administrative Assistant and General Office Function

1983-1983 Today’s Temporary Dallas, Texas

General office duties

Receptionist

Data Entry

Cashier

Data Entry Operator

1983 – 1983 Sears and Roebuck Redistribution Service Dallas, Texas

Data Entry/CRT 10,000+ Keystrokes

Cashier/Stocker

1982-1982 Texas Liquor Dallas, Texas

Sales

Restock

Purchase Handling

Server

1978 – 1978 Bonanza Restaurants Dallas, Texas

Food Service and Delivery

Food Prep

Order Taker

Education

Margate School of Beauty Margate Florida

2003-2004

El Centro Community College and Other Tarrant Count Community Colleges, Mountain View, East Field - Dallas, Texas

1982-1993 Liberal Arts AA

Interests

I enjoy performing any task that will resolve a long term problem. My greatest assets are my ability to teach in the simplest form of education for the hardest degree.

References

References are available on request.

Contact Fax No: 786-***-****

Contact this candidate