Customer Service Data Entry
Resume:
Joan Fleischmann Nzerem
**** ** ***** **. *****, Florida Home Office: 305-***-**** Mobile: 305-***-**** ***************@***.***
Objective
Employment is an essential part of life; without it I may not thrive and be a viable source. My sole objective is to obtain Full-Time employment completing the company objective on a day to day basis in my field of expertise: Customer Service.
Experience
Business Owner
2000 – Current, Sole Proprietor Owner and Operator
General Business Administration (Clerical)
Website Design and Operation
Retail Commission Sales
Mail Order Retail Sales and Delivery
Customer Service
Financial Services Coach
Retail Merchandise Sales
Retail Merchandiser – Mystery Shoppers and other companies
Pre-Enrollment Specialist – Deck Performance
11/11/2015 Seasonal to 02/17/2016 – Florida Med Plan Doral
Inbound and Outbound Client Service
Computer Literacy to Intermediate operations
Oral and Written Communication
Pre-enroll New and Previous Clients in Medical Coverage
Use and Manage Spreadsheet Data
Stadium Usher
10/16/2015 – Current, Pride Staff Temporary Agency
Active Seasonal Position
Customer Service
Crowd Control and Traffic Flow
Ticketing and Seating
Usher Sun Life Stadium
Chauffeur
11/2015 – Present, Lyft.com
Computer App Literacy
Safe and Courteous Passenger Transport
Virtual Call Center Assistant
2010-2014 NTICentral.org NTIIRS-OEC IRS Customer Service Clerk
Client to Client High Traffic Customer Service
Accurate CRM Usage
100% Quality Assurance
Courteous, Concise, and Correct Aptitude in delivery
Knowledge of Product Objective
Financial Services Representative Passed State Board Exam Aug.6, 2015
2013-November 9,2015, Primerica Financial Services
Life Licensed August 6, 2015 Application Pending
Present and Contract Life Insurance Product(s)
Present and Contract Applicable Commodity
Administer Client Service(s)
Follow State of Florida Rules and Guidelines
Passed State Board Exam 08/06/2015
Mystery Shopper - Merchandiser/Customer-Client Service
2006-2012 Mysteryshopper.com and Various Independent Associations
Client to Customer On-Site Analysis
Concealed Objective and Non-Subjective On-site Participation
Oral and Written Communication
Time Sensitive and Accurate Quality Assurance
Nailsbydayfeetbynite Full Specialty License Florida
2004-Present Full Specialist Salon Owner
Artificial Nail Design and Nail Artistry
Aesthetics Facial and Body Skin Treatments/Maintenance
Feet and Hand Care Manicure Pedicure Treatment/Maintenance
Administrative Assistant/Data Entry Specialist
2002-2002 Adecco Staffing Service Miami Florida
Administrative Services
Data Entry Specialist – Insurance Claim Processor
Car Salesman
2001-2001 William Lehman Mitsubishi Miami, Florida
Used Car Sales
Contract Negotiation and Processing
Retail Website Owner
January 2000-Present Earnwhileyoushop.com Miami, Florida
Website Design and Operations
Retail Sales and Marketing
Customer Service and Sponsor Business Training
Administrative Assistant
January 1998-1999 TCI Media Services, Miami, Florida
Desktop Publishing – Account Representative
Receptionist/Customer Service
Ramp Agent
1996 – Dynair Services, Miami, Florida
Ramp Agent
Tug Mover
Belt Loader
Taxiing
Ground Control Clearance
Compartment Loader
Administrative Assistant/Data Entry/Banquet Services
October 1997-January 2000 Employment Resources Staffing Services. Plantation, Florida
General office duties as assigned.
Data Entry, Customer Service, Administrative Assistance
Banquet/Catering Services
Server
1997- 2002 Denny’s Restaurants Miami, Florida
Customer Service Management
Before/After Order Cleaning Service/ Bust Tables
Food Service Delivery
Fresh/Raw Food Prep
Dishwashing Service
Information Operator
January 1984-1994 Dallas Area Rapid Transit Authority Dallas, Texas
Customer Service Information Operator – 5 Years
Procurement Coordinator – 5 Years
Public Relations
Public Assessment and Bid Analysis
CRM SIC-Code Contractor Development
Division Employee Training and Management
Contractor Liaison
Parking Lot Attendant
1992-1992 St. Paul Hospital Dallas, Texas
Cashier
Cash Handling
Administrative Assistant and General Office Function
1983 -1983 Kelly Services Dallas, Texas
General office duties
Receptionist
Data Entry
Cashier
Administrative Assistant and General Office Function
1983-1983 Odesco Temporaries Dallas, Texas
CRT Data Entry
Administrative Assistant and General Office Function
1983-1983 Today’s Temporary Dallas, Texas
General office duties
Receptionist
Data Entry
Cashier
Data Entry Operator
1983 – 1983 Sears and Roebuck Redistribution Service Dallas, Texas
Data Entry/CRT 10,000+ Keystrokes
Cashier/Stocker
1982-1982 Texas Liquor Dallas, Texas
Sales
Restock
Purchase Handling
Server
1978 – 1978 Bonanza Restaurants Dallas, Texas
Food Service and Delivery
Food Prep
Order Taker
Education
Margate School of Beauty Margate Florida
2003-2004
El Centro Community College and Other Tarrant Count Community Colleges, Mountain View, East Field - Dallas, Texas
1982-1993 Liberal Arts AA
Interests
I enjoy performing any task that will resolve a long term problem. My greatest assets are my ability to teach in the simplest form of education for the hardest degree.
References
References are available on request.
Contact Fax No: 786-***-****
Contact this candidate