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Network Consultant, CCNA, CCIE (R&S) –Written

SUMMARY

• Results driven professional with 14 years of versatile technical experience in IT Network Planning, Design, Configuration, Deployment and Operations System Support with 5+ years IT Project Management experience.

• Innovative detail oriented professional with a proven track record of leading high value, large-scale cross- functional projects in Enterprise, Telecommunication, Government, Financial Service Industry, Banking, and Public Projects and Services with a clientele that included Morgan Stanley, Telenor, Axiata, WHO, Shell, Unilever, GSK, British American Tobacco, HSBC, Standard Chartered Bank, etc.

• Successfully led end-to-end National Data Centre Project and cross-functional teams (peak team-size -15) to implement Bangladesh Govt. Central Data Network across the country

• Excellent written and verbal communication and presentation skills, with a proficiency to communicate and collaborate effectively with IT and business units at all levels across the organization CORE COMPETENCIES

• 8+ years of Network administration experience in high-availability distributed enterprise technology environment with a in depth understanding of networking principles.

• Skilled in administration of Microsoft Windows Server 2008/12 Active Directory based IT infrastructure.

• Experienced in administration of Microsoft Exchange 2010/2013 Servers, Terminal Services

• Experienced in successfully leading complex network infrastructure projects and service in a technical lead role and to work with dispersed project/service team.

• Proficiency in developing and deploying network solutions using new/emerging technologies, including the evaluation and selection of technologies, platforms and service providers

• Hands-on experienced on data center operations, telecommunications, network engineering, data center applications, client/server computing, and production operations support in multi-platform.

• Experienced with operation, management and fault diagnosis of real time transaction processing systems with outstanding troubleshooting skills.

• Experienced in implementation of information security controls including access control, network firewalls, intrusion detection systems, malware protection, disaster recovery plans and information protection through backup and replication.

• Highly motivated team player as well as a strong individual contributor

• Skilled to cooperate with people at different organization levels and to envisage possible problems, determine and implement solutions; Influencing, persuasion skills

• Working experience with ITIL methodology - incident/problem/change management and corresponding processes to enhance the support service.

• Experienced to apply technology solutions to business problems

• Critical thinking, analytical skills and high degree of personal accountability

• Experienced to work beyond core business hours / on call, if necessary to minimize business interruption during planned or unplanned network/system modifications

• Conversant with administration of cloud infrastructure such as Exchange Online, Office 365.Azure SKILLS

Office Management Tools: Cisco WebEx, MS Office 365-Word, Excel, Visio, Skype Networks: Network technologies and protocols TCP/IP, DNS, DHCP, VPN, NTP, SMTP, FTP, VLAN, QoS, Sub-netting, Security / Firewalls - (ACLs, NAT, DMZs), IPSec, SSL, Routing & Switching -STP, VTP, EIGRP, OSPF, WirelessNetworks, Structured Cabling, Fiber Optic, Load Balancer and RAS; Data and Voice Communication; Understanding on Storage Management concepts, WAN optimization

Operating Systems: Microsoft Windows; understanding in Linux, Microsoft Servers and related technologies (AD, GPO, user accounts, shares, DHCP, DNS) Hafiz Ahmed 647-***-****.* acx9jk@r.postjobfree.com ü http://www.linkedin.com/in/ahmedhafiz

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Design and Architecture: Enterprise Network Solution, Design and Security Architecture. Technology Infrastructure Assessment, Design, Capacity Planning and Implementation Backup and Disaster Recovery planning. Applications Enterprise antivirus solution, HP Help Desk, VMware, Network traffic and security monitoring software) - CA Unicentre, Cisco Prime, Solar winds, 3Com network supervisor. Packet analyzers, Cisco and Avaya IP Office Telephone Systems, data backups and disaster recovery application Hardware /System: Cisco Router, Cisco Switch, Security Devices (intrusion detection, ASA), Cisco ACE, Netscreen, RAS, Dell and Sun Server, Cisco WLCE, Cisco AP, Power, Cooling

EXPERIENCE

Networking Consultant September 2016 – Present

Networking Principal Consultant June 2016 – August 2016 NTT Data Canada Inc. Halifax, NS

§ Managed Morgan Stanley Network Operation, provided second level support on standard systems, investigating, analyzing, and resolving problems on network components.

§ Made recommendations on development of innovative and cost-effective solutions to problems.

§ Identified opportunities for process and procedure enhancements to drive efficiency and customer service Provided analysis, implementation, maintenance and support of a majority of Morgan Stanley enterprise-wide networking systems.

§ Monitored and evaluates network systems tracking performance and problems recommending and implementing solutions and improvements.

§ Conducted tests and performed security and quality controls

§ Managed client support incidents/requests using an enterprise helpdesk ticketing system

§ Developed updates and audits network documentation.

§ Identified, diagnosed, and resolved more complex problems affecting network performance.

§ Planned and coordinated execution and maintenance of standard software / hardware on the network and ensures compatibility of all communications and computer hardware / software.

§ Provided detailed and summary updates to team and executives on a timely and status basis. Network Administrator December 2014 – May 2016

International Credit Expert Inc. Toronto, ON

§ Managed and coordinated all the internal IT projects. Keep accurate records and inventories of IT assets. Maintained ticketing system in order to record all the changes, problems and incidents.

§ Maintained and coordinated with customer interaction and support for all local IT services including client / users, Desktop support. LAN/WAN, Wireless, Security, IP Telephone System, AD, Exchange, Anti-Virus protection using AVG Cloud Care, Mobility, Audio Video Conference and physical connectivity.

§ Performed routine network start up and close down and maintain control records

§ Adhered to departmental service operation goals, followed up when required, prioritized IT issues to maintain stellar service levels.

§ Maintained business policies and standards related to client services, IT security and compliance.

§ Developed and maintained network security and VPN access for client using Cisco SSL VPN.

§ Identified trends and outages: sent out firm wide communications relevant to IT infrastructure & maintain support documentation.

Manager, Technical Operation, Network Division May 2002 – November 2014 Roles prior to 2007 Assistant Manager, Sr. Engineer Tech Valley Networks Ltd. (Cisco Silver Partner, Oracle Sun iForce Partner), Page 3 of 3

§ Designed and worked with the IT network infrastructure- routing, switching, wireless and security

§ Work collaboratively with other internal teams in building out the ongoing client network plans and provide recommendations to and tracking of support capacity demands and resiliency.

§ Worked with technical teams to define the business requirements and provide ongoing communication through project execution.

§ Managed 24/7 Network Support Service for various large enterprise locations, banks, telecom operators and other organizations enriched with ITIL best practices and process

§ Provided on-site and on-call services to users

§ Managed the client service levels based on agreements and ensured all incidents are resolved within established SLA and engaged in IT strategic planning

§ Led, coached and mentored the highly skilled technical professionals team of up to 25 Systems, Networking and Infrastructure Engineers.

§ Supervised technical and non-technical staff and projects team including the prioritization and delegation of tasks and to ensure that the team members demonstrate the ability to work effectively individually and within a team as appropriate.

§ Led cross-functional project teams and managed and monitored project status, including: time/ scope, resources, issues, configuration, communications, participation and baseline for plans Client: Axiata - Robi Telecom February 2011 - October 2013 Technical Team Lead and Support Service Lead

Objective: Restructured the existing data network, implementing network and security technologies in a comprehensive and layered approach; utilizing Cisco Network Devices experienced with LAN / WAN / VPN and remote network technology.

• Managed the full project for implementing and coordinating enterprise-scale network designs and Network capacity planning.

• Configured and maintained all the data network devices which include Cisco Router, Cisco Switch, ASA Series in mission critical, 24x7x365 high availability environment in 3 Data Centers, 9 major locations and almost 400+ PoP.

• Led the Support Service for the highest level of network availability in 24x7x365 manner nationwide. Client: Bangladesh Bank (Central Bank of Bangladesh) August 2008 - July 2009 Technical Team Lead and Support Service Lead

Objective: To install a completely new enterprise network infrastructure for Bangladesh Bank, Central Bank of Bangladesh.

• Designed and plan the Technical Documentations (LLD, HLD) before the deployment.

• Deployed Core Infrastructure for Bangladesh Bank with 9 branches Connected

• Implemented a fault tolerance network with optimized convergence time and high security.

• The network comprised with 2-tier firewalling. WAN and others links were secured with IPVPN.

• Designed placement and operation of CSM for Server Load Balancing and FWSM as the Core Firewall protecting the mission critical servers and applications.

• Headed the support service for uninterrupted smooth Network Operation all over the country. EDUCATION

University degree - Bachelor’s Degree (Hons.) in Computer Science Training and Technical Certifications:

• Cisco Certified Network Associate (CCNA)

• Cisco Certified Internetwork Expert (CCIE R&S) - Written

• Internet Infrastructure Security Best Practices

Other technology solution projects for international clients: Nokia Siemens, KAFCO, DHL, P&O Nedlloyd, WALMART Global Procurement, CARE, US Embassy Dhaka.

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