Customer Service Microsoft Office

RIZZA BALONES MANILAG

Lot ** Block * Genesis Royale Brgy. San Juan Cainta, Rizal

094********

************@*****.***

PROFILE: Experienced and dedicated IT Specialist with two years successful experience in Information Technology Department of an Insurance company. Proficient in software maintenance and with solid track record of providing timely positive response to requests regarding computer and system related assistance. A deep understanding of the general organizational confidentiality policies associated with IT specialist position.

SKILLS:

Skilled with Adobe Creative Suite (Photoshop, Premiere Pro, After Effects, Flash) Microsoft Office and Web design Applications (Dreamweaver, HTML)

Knowledgeable in basic Software Programming (Visual Basic 6.0, C++, Java, ASP)

Flexible, well-disciplined, self-motivated, hardworking and can work in minimum supervision

WORK EXPERIENCE:

Customer Service Representative

Teleperformance (Sept. 2016 - present)

Take care on the concerns of customers through incoming and outgoing calls

IT Specialist

Prudential Guarantee and Assurance Inc. (June 2014 - June 2016)

Train and assist employees/users regarding the system

Test new programs in the insurance system

Modify reports using Oracle Discoverer and basic SQL

Generate and format reports from the system

Create systems and report manuals

Online English Tutor

Menatro English Tutorial Company (November 2013 - June 2014)

Train students (in all ages) the basic English language

On-the-Job Training

Panasonic Manufacturing Corporation (2012)

EDUCATIONAL BACKGROUND

TERTIARY : Rizal Technological University

Bachelor of Science in Information and Communications Technology (2008 – 2013)

SECONDARY : Sta. Lucia High School (2004 – 2008)

PRIMARY : De Castro Elementary School (1998-2004)

SEMINARS ATTENDED:

Android: A Glimpse to the Future Mobility

Main Theater, University of Makati, Makati City

September 24, 2011

Techtutor3: Paradigm Shift in ICT Learning to Reach the Unreached

SM Megamall, Megatrade Hall 1, Mandaluyong City

October 5, 2011

FOSS: The Free and OpenSource Software and Drupal

Rizal Technological University, Boni Avenue, Mandaluyong City

January 25, 2013

Computer Research and Engineering Symposium:

Web Development

Database Administration

Mobile Technology

Main Bldg. Polytechnic University of the Philippines, Sta. Mesa, Manila

PERSONAL INFORMATION

Age : 25 yrs. old

Birthdate : October 13, 1991

Civil Status : Single

Citizenship : Filipino

Religion : Born Again Christian

Height : 5’

CHARACTER REFERENCES

Mr. Orlando Y. Aquino

IT Manager

Prudential Guarantee and Assurance Inc.

Ms. Christine C. Niverba

Asst. IT Manager

Prudential Guarantee and Assurance Inc.

Contact this candidate