Technical Support Customer Service

Timothy P. Gorno - 734-***-**** *******@*****.***

Objective

To obtain an accounting position that allows me to use my technical knowledge in accounting and financial analysis to the benefit of my employer. To obtain a position that will build on my developing professional accounting experience. To obtain a position that will allow me to use and to continue to develop my problem solving, critical thinking, and communication skills.

Employment

Thomson Reuters October 2012 - present

Technical Support Representative

Assist businesses and individuals with troubleshooting for accounting and tax software (Ultra Tax CS / Accounting CS)

Assist businesses with organizing their documents in our digital document storage software (File Cabinet CS)

Troubleshoot both software related issues and systems related issues

Document software issues for development team to correct the issue

Successfully handled escalations from customers, resulting in clear explanation of issue and resolution.

Numerous awards to the internally recognized Thomson Reuters “Wall of Fame” for outstanding service.

Technical Support Rep. Intern

Assist businesses and individuals with troubleshooting for accounting and tax software

Troubleshoot both software related issues and systems related issues

Document software issues for development team to correct the issue

Jimmy John's, Ypsilanti, MI February 2010 – October 2013

Driver,

Maintenance of store as well as additional duties varying on a daily basis

Customer service including: obtaining, preparing and delivering food orders, receiving payments and issuing change.

Daily banking duties including: making deposits, getting daily coin orders and picking up receipts.

Software

Microsoft Office, Experienced Excel user, UltraTax CS, Fixed Assets CS, and Accounting CS, File Cabinet

Education

Eastern Michigan University

Bachelor of Science in Accounting

Graduation April 2011

Award & Honors

Eagle Scout, Troop 1664, Riverview, MI

Secretary of Phi Sigma Kappa Fraternity

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