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Technical Support Engineer

Newton, Massachusetts, United States
January 12, 2017

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Leonid Gershteyn

*** * ***** **.

Newton, MA ****5

Phone 617-***-****



Software QA and technical support specialist with 17 + years’ experience and mathematical background desiring a position for tier 2 technical support or testing of complex systems



• Extensive experience troubleshooting applications. Strong technical competency and problem solving skills. Ability to manage and prioritize multiple tasks und pressure

• Experience with deployment, configuration, customization and testing of complex system

• Manual and automation testing of Web-based applications. Performance, load and database certification testing

• QA Tools: QA Partner, SilkTest, WinRunner

• Database Technologies: Sуbase SQL Anywhere, MS SQL Server, ORACLE, DB2

• Languages: Java, C, VB 6.0, FORTRAN

• Mathematical modeling of complex systems.

• Methods of numerical and statistical analysis in engineering and financial tasks EXPERIENCE

2006 Jan Verizon Enterprise Solutions

- Senior Member of Technical Stuff - Member of Tier 2 team that 2016 Apr providing an advanced level of online technical support to internal and external corporate customers of a number of major Verizon portals including Verizon Enterprise Center and Verizon Business Central

. • Investigation, management and resolution of urgent complex and unique trouble tickets reported by corporate Verizon portal users in an extremely timely manner

• Working with developers groups for investigation and overseeing issues through to resolution

• Contact with internal and external customers for Wireless, Federal, State and Local Government Accounts to update them on ticket status and further help until an issue fix

2001 Jan Verizon, eBusiness Department

- Member of Technical Staff – Consultant

2006 Jan • Installation, deployment and configuration numbers of numbers of modules of Verizon’s applications

• Creation of integration test plan for testing a number of Verizon web- based Portals (ORACLE 8/9, JSP technology, LDAP, WiseGate technology)

• Automation and manual testing of the application using SilkTest

• Analysis and testing multiple modules and systems (User Admin, Ordering, Billing, Workflow)

• Training of Verizon corporate’s users and on-line customer technical support.

1998 June Radnet Inc, Wakefield, MA

- QA Engineer, Sr. QA Engineer, QA Project Leader

2001 Jan. • Managing the QA team and creating a test plan for testing B2B web application currently used by IBM, Inc. (DB2, ASP technology, IIS).

• Managing QA testing of “Radnet Internal Portal" based on B2B

"PortalworkX", a proprietary company product (ORACLE 8, JSP technology, Apache).

• GUI testing, load and performance testing using WinRunner and custom tools.

• Analysis and testing of “WebShare", a web-based application development tool.

• Manual testing using C++ and Java debuggers (white box testing)

• Creation of different tests, using Silk, QA Partner and SilkTest (Functional, integration, boundary tests, smoke tests)

• Data Base certification testing

• Load and Stress testing of several "WebShare"-based applications. 1991 - 97 Department of Ecology, Ministry of Defense, Russia Senior Engineer and Scientific Consultant

• Design and development of mathematical models of dynamic admixture's diffusion in atmosphere.

• Analysis of mathematical models using numerical and approximate methods of solving partial differential equations.

• Statistical data analysis of dynamic admixture's diffusion in atmosphere. 1987 - 91 Institute of Chemical Automatics, Voronezh, Russia. Senior Engineer

• Research on problems of constructing cooling systems for rocket engines.

• Numerical analysis of models based on the theory of thermoplasticity

• Development and programming of custom numerical modeling software.


. 1977 - 97 Department of Mathematics, Aviation Engineering Military College, Russia.



1999- 01 Certified Java, Silk and WinRunner classes. 1997 Software Quality Assurance Courses. The Boston Computer School, MA 1985 Post Doctorate Studies, Rostov State University, Russia. 1983 Ph.D. in Mathematics, Institute of Mathematics, Academy of Sciences, Russia 1970 - 75 BS in Applied Mathematics, Minor in Computer Science, MS with Honors in Mathematics, Voronezh State University, Russia.


Published thirty nine scientific articles.


References available upon request.

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