William G. Holbert

https://www.linkedin.com/in/bill-holbert-mba-135b6b3

*** **** ***** ****

Apex, North Carolina 27523

919-***-****

acx8wb@r.postjobfree.com

PROFESSIONAL SUMMARY

Leadership background in customer Implementation, sales engineering, systems design and customer management. Strong interpersonal skills along with overseeing customer and technical issues while developing solutions to overcome any and all obstacles. Assigned to multiple projects at one time and managed project scopes and schedules. Resolved both technical and relational problems for positive resolution. Worked independently to complete projects including training to produce projects on time and within budget. Created technical pathways for new products and implementations. Seasoned Implementation engineer successful at developing product road maps and leading cross-functional software teams from prototype to release. Excels at project cost planning and iterative development. Self-motivated and experienced in supporting network infrastructure for multi-user and remote environments. Adept at communicating with key stakeholders in assessing project needs.

SKILLS:

Business process improvement

Change management

Risk mitigation and management

Network field installations

Process improvement

Full life cycle development

Large computer networks

Management information systems

Pre-sale support

Mitigation plan development

Effective multi-tasker

Product launches

Team player

Interpersonal skills

Managing multiple projects simultaneously

Project management

Consultative sales techniques

EDUCATION

Masters of Business Administration – Liberty University, Lynchburg, Va. 2016

Bachelors of Science in Business Administration - Suma cum Laude, NC Wesleyan College, NC 2008

PROFESSIONAL EXPERIENCE

AllScripts, Raleigh, NC

Pre-Sales Technical Design Engineer/ Jr. Project Manager

(Feb 2016 – Present)

Designed and configured big data solutions from SANs to Servers for many vendors for AllScripts EMR systems which holds 3-5 years of data and have further growth in hospital environments.

Worked with the technical sales force to present and discuss technical solutions with technical staff as well as C-suite executives Completed evaluations of customer current equipment, discussed and designed new solutions.

Project managed many solution, implementation and certification jobs for unique configurations

Accomplishments:

Generated over 100 accurate quotes for customers that exceeded $5,800,000.00. Negotiated with vendors to maximize organizational savings and reduced discounts to over 65%.

Managed quotes, Designed, Updated, Verified and completed large data solutions resulting in on-time delivery and under cost.

Hill-Rom, Cary, NC

Southeast Technical Design Sales Engineer

(June 2014 – Feb 2016)

Designed proprietary network typologies for hospitals, nursing homes, hospice as well as stand-alone emergency rooms.

Managed multiple interactions with customers from a bid stand point through final signed contract.

Migrated system designs from older technologies into updated hardware and software design.

Scheduled on-site visits to verify design as well as discuss engineering compliancy with facilities and technical resources.

Worked with customers from facility workers to Chief Technology Officers of health systems.

Verified and inspected work for compliancy of design after projects were 90% complete and called for change orders to correct defects in design.

Accomplishments:

Inspected individual hospitals from mall to large and designed systems for different solutions Created over 45 separate custom designs for hospitals and their smaller offices.

Re-Designed existing hospital systems with new technologies while maintain the lowest cost but with the highest profit margin and highest satisfaction.

Regional Network Engineer / Project Manager / Implementation Lead (Jun 2009 – Feb 2014)

Highest rated employees both in efficiency and overall work load hours in the Nation out of 40 people.

Coordinated change orders by instructing cable vendors, hospital project management staff as well as other team members to proper installation, testing and certification of infrastructure for several years

Managed Projects for customer implementations, scheduled and provided technical guidance

Supervised teams of 8-10 people during the installation process from inception to finished certification

Accomplishments

Created Forecast for labor rates, time and completion dates for projects.

Created contingency plans for installation solutions in case problems arose Accomplishments:

Championed a large territory worth more than $3,500,000 of annual revenue stream into the company, which included new installations, Service Level Agreements as well as customer change orders.

Ascertained failures in the field established Root Cause and fixed the problems with real time solutions and input to FDA incident reports if necessary.

Solved issues pertaining to installation, configuration, delivery and acceptance

Nortel Networks, Raleigh, NC

Lead Core Product Network Engineer

(May 2008 – Jun 2009)

Performed low level root cause analysis within the Live Network cloud environment.

Provide Lead Subject Matter Expert (SME) support on several networking and solution platforms within the R&D and end user communities.

Established the development of planning guides for network engineering groups.

Accomplishments:

Created new technical processes for design and implementation of new components for a specific product.

Developed and Performed Test Cases to help support the New Product Introduction Process Supported regional engineering teams on any problems they experience within the products which are in my portfolio.

Global Methods / New Product Introduction Engineer (June 2003 – April 2008)

Performed low level root cause analysis within the Live Network cloud environment.

Provide Lead Subject Matter Expert (SME) support on several networking and solution platforms within the R&D and end user communities.

Established the development of planning guides for network engineering groups.

Accomplishments:

Created new technical processes for design and implementation of new components for a specific product.

Developed and Performed Test Cases to help support the New Product Introduction Process Supported regional engineering teams on any problems they experience within the products which are in my portfolio.

Senior Systems On-Site Engineer (May 2000 – June 2003)

Graded as one of the top 3 Engineers in the Eastern area for On-Site Engineers.

Was chosen specifically for difficult customers’ interaction and for international travel.

Logically and physically configure (Install) Nortel Networks CS2k, which ranged from fiber optic to copper equipment as well as TDM to VOIP protocols, for equipment on customer sites across the North America, Canada and the Caribbean.

Responsible for keeping installation project within budget and time constraints that were given.

Accomplishments:

Overcome any and ALL technical obstacles that would keep the system from becoming operational within the time allowed.

Never missed my forecasted time, date or implementation budget.

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