Technical Support Customer Service
Resume:
Qualifications
BEng - Information Technology
*i PL/SQL Assoc. Oracle Certification
Cisco Systems Networking Academy (Levels I to IV)
Introduction to ORACLE Database 10g:SQL
Languages
English
Spanish
Contact Details
Email: ***************@*****.***
Mobile: 817-***-****
CAREER HIGHLIGHTS
As a Senior Database developer and currently holding an ORACLE Associate certification, I've been managing and developing various databases using ORACLE's business applications and solutions.
As the Research and Developing Team Leader at Global Resource in Venezuela I've been managing a project portfolio by means of ORACLE's SaaS (Software as a Service) applications, providing a wide range of services to our local and international customers. These services included the survey of the client company's profile, its processes analysis, process' structure setup and troubleshooting. The development of these software solutions were all made following the SCRUM theory.
In the area of ORACLE financials and its E- business suite; I have an extensive experience and knowledge with Credit to Cash applications for managing credit, collections, receivables and payables. In order to meet the statutory, legal and cultural practices I've also been actively performing the deployment of product localizations via ORACLES Development applications; specifically in Venezuela and Colombia.
Most frequently used Developer Tools are the Fusion Middleware Forms and Reports. I've used these tools with Movistar Telecommunications Company to consolidate the migration and improvement of forms and processes concerning their Post-paid Platform.
WORK EXPERIENCE
With Cervecerias Polar, Venezuela
Presale Customer Service representative for the Beer, Malt and Wine branch.
Presale Customer Service covered a wide range of clients, including; supermarket chains, liquor stores and restaurants.
With Global Resource, Venezuela
Leader of the Research and Development team.
Majority of the projects were based in the Software as a Service (SaaS) applications offered by ORACLE.
Main tasks involved:
•.Survey and research on the client's company profile and needs.
•.Analysis of the company's processes.
•.Set up and start-up of company's processes relevant applications.
•.Trial, test and troubleshooting.
•.Customer feedback liaison.
•.Customer technical support.
With GLOBAL RESOURCE, Venezuela
ORACLE PL/SQL Developer.
Assigned to perform the migration of forms and processes for one of the major Telecommunications companies in Venezuela, MOVISTAR. Forms and processes concerning the business new requirements for its Post-Paid Mobile Phone Platform PSP.
With TESICA, Colombia
Technical Support consultant and ORACLE Financials process applications maintenance for Pharmaceutical Company FARMATODO.
Management of credit to cash, payables and receivables applications.
Applied solutions to taxation reporting requirements by means of the relevant Localizations applications for both Colombia and Venezuela.
With TESICA, Venezuela
ORACLE Database Technical Support consultant and ORACLE Financials process applications maintenance for Pharmaceutical Company FARMATODO.
Management of credit to cash, payables and receivables applications.
Applied solutions to taxation reporting requirements by means of the relevant Localizations applications for both Colombia and Venezuela.
With SINERCONSULT, Venezuela
ORACLE Database Technical support consultant and ORACLE Financials process applications maintenance for SNACKS America Latina.
Management of credit to cash, payables and receivables applications.
Applied solutions to taxation reporting requirements by means of the relevant Localizations applications for Venezuela.
With SINERCONSULT, Venezuela
Technical Support consultant and Operations Database administrator for Mobile Telecommunications DIGITEL Corporation's Business Intelligence (BI), DATAWAREHOUSE and SIEBEL applications.
With GEDICA FACILITA SERVICES, Venezuela
Junior ORACLE Database consultant.
Developed a strategic information system for TOYOTA Industries in Venezuela based on PL/SQL languages and ORACLE's 10g Database.
Employment record
from - to
employer/description of duties
Jan 15 - to Date
Cervecerias POLAR, Venezuela
Regional Presale Customer Service Representative
Jan 13 - Nov 14
Global Resource, Venezuela
Leader research & Development Team
Aug 12 - Jan 13
GLOBAL RESOURCE, Venezuela
ORACLE PL/SQL Developer
Jan 12 - Aug 12
TESICA, Bogota/Colombia
Technical Support Consultant & ORACLE Financials Integrator for Pharmaceutical Company FARMATODO
Sept 07 - Jan 12
TESICA, Venezuela
Technical Support Consultant & ORACLE Financials Integrator for Pharmaceutical Company FARMATODO.
Jun 07 - Sept 07
SINERCONSULT, Venezuela
ORACLE Database Technical Consultant & ORACLE Financials Integrator for SNACKS America Latina.
Feb 07 - Jun 07
SINERCONSULT, Venezuela
Technical Support consultant and Operations Database administrator for Mobile Telecommunications DIGITEL Corporation.
Apr 06 - Jan 07
GEDICA FACILITA Services, Venezuela
Junior ORACLE Database consultant
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