Experienced Systems Engineer
Resume:
Quinn D. Upkes
**** ****** – Eugene, Oregon *****
*****.*****@*****.***
SKILLS
Networking and Computer Hardware:
o Configuring switches, routers, firewalls.
o Network topology planning, DHCP, TCP/IP, VPNs, FTP servers, backup servers. Fibre Channel SAN environments and storage management.
o Basic PC hardware maintenance and installation.
LAN Management:
o Active Directory, Domains and Microsoft Exchange
Group Policy administration and Domain Trusts.
o VLANs, LDAP, FTP Servers, SAN Storage.
o Virtual environments:
VMWare and Hyper-V
Software Proficiencies:
o Microsoft Windows Operating Systems (Server 2003, 2008, 2008 R2, 2012 R2, XP, 7, 10) o Microsoft Exchange (2003, 2007, 2010, 2010 Database Avai lability Groups, 2013) o VERITAS Products (NetBackup, Backup Exec, System Recovery, DLO, Enterprise Vault, Data Insight) o Network diagnostics utilities. (Wireshark, AppCritical) o Security software. (Symantec Endpoint Protection, TrueCrypt, PGP) o Workstation imaging. (DriveImage XML, Norton Ghost, Symantec Ghost Solution Suite, Drive Copy, NLite) o Symantec Endpoint Protection, Symantec Ghost, Symantec PGP, Symantec Messaging Gateway, Symantec Web Gateway, and Symantec “.Cloud” products.
Experience handling confident ial data:
o Handled cryptographic material in the United States Navy. (Commsec Material) o Provided high level cryptographic training for Symantec PGP (Encryption Software) for Symantec Sales Reps.
Great verbal and written communication skills:
o Published technical documentation within Symantec’s knowledge management database. (Symantec Technotes) o Remote support via Webex and over -the-phone support. o Formal, in-person meetings with customers.
o Lead technical presentations, product demonstrations, and large group discussions with customers and colleagues. EMPLOYMENT HISTORY
Backup and Recovery Specialist
VERITAS Technologies, LLC
HEDG West (Public Sector) – April 2016 – December 2016 Outside Engineer Covering: AK, AZ, AR, CA, CO, HI, ID, IL, IN, IO, KS, LA, MI, MN, MO, MT, NE, NV, NM, ND, OK, OR, SD, TX, UT, WA, WI, WY
Aided customers and Veritas Sales in mapping solutions to customer needs.
Ensured solutions were compl iant with regulation standards for Healthcare and State \ Local Government. (HIPAA, FIPS 140-2, etc
Architected and delivered solutions to complex problems based on Veritas Technologies and industry -standard data protection strategies.
Simultaneously managed 30+ 6-7 figure opportunities and closed many.
Facilitated, and coordinated in-person technical demonstrations for customers all over the Western United States in support of Sales Reps positioning VERITAS products. (NetBackup, Backup Exec, Enterprise Vault, Data I nsight, etc Inside Systems Engineer
VERITAS Technologies, LLC - Springfield, Oregon
vTSS Americas – May 2015 – April 2016
Aided customers and Veritas Sales in mapping solutions to customer needs.
Architected and delivered solutions to complex problems based on Veritas Technologies.
Simultaneously managed 30+ 6-7 figure opportunities and closed many.
Facilitated and coordinated conference calls and technical presentations via Webex for Sales Reps positioning specific VERITAS products. (NetBackup, Backup Exec, Enterprise Vault, Data Insight, etc
Performed technical demonstrations of specific VERITAS products via Webex for customers. Inside Systems Engineer
Symantec Corp - Springfield, Oregon
SOS Chat - March 2014 – May 2015
Provided technical information to Sales Reps to close deals via chat, email and telephone calls.
Facilitated and coordinated extensive classroom style presentations and trainings to Sales Reps.
Attended conference calls to provide technical expertise for Sales Reps selling specific Symantec products. (Symantec Endpoint Protection, Backup Exec, PGP, Ghost Solution Suite, Symantec System Recovery, etc Advanced Technical Support Engineer
Symantec Corp - Springfield, Oregon
June 2010 – March 2014
Provided "advanced level" (Tier 3) remote support to hundreds of customers globally via Webex.
Analyzed software debug logs to identify environmental or software related issues, including product defects.
Identified network latency and throughput issues. (AppCritical, Wireshark, Dummy File Creator).
Analyzed software installation logs to identify third party software and/or environmental related issues.
Utilized knowledge of the OSI model to diagnose hardware or software related issues.
Extensively documented technical issues and technical solutions.
Published technical documentation that is accessible publicly to customers.
Utilized knowledge of Microsoft Windows, Microsoft Exchange, networking, and Backup Exec to solve complex environmental issues.
IT Systems Specialist (Tier-2 Support)
Greenpeace, Inc. – Washington, DC
2008 – 2010
Trained new IT staff, with no prior professional IT experience, to "Tier 1" level. Acted as their mentor and supervisor.
Reassessed and implemented new high-capacity wireless LAN in the Washington, DC headquarters office.
Set up networks for remote offices in New York and Chicago. Including planning, developing, and implementing network infrastructure and administrative procedures.
Worked closely with the Systems Administrator to create new user accounts within LDAP.
Maintained email accounts, assigned user rights and permissions to LDAP accounts.
Planned, developed and implemented a new workstation backup system for national use.
Continued to provide remote support for hundreds of users nationally.
Coached the Greenpeace softball team and won a league championship. IT Solutions Specialist (Tier-1 Support)
Greenpeace, Inc. – Washington, DC
2007 – 2008
Developed and implemented standards for imaging PC’s.
Implemented and streaml ined an electronic inventory system for PC’s in the Washington office.
Provided remote and local desktop support for over one hundred users nationally.
Created new network user and email accounts using LDAP.
Worked alone with CIO during IT department vacancies, performing necessary tasks, including desktop creation and server maintenance.
Responsible for assessing and purchasing new equipment.
Performed upgrades on systems to ensure longevity .
Trained staff and oriented use of software and hardware. IT Support Technician
Sodexho Campus Services – Gonzaga University – Spokane, WA 2005 – 2006
Recruited to manage district-wide information systems support for Sodexho Campus Services across the Inland Pacific Northwest.
Instrumental in developing and implementing business continuity at corporate, collegiate sites throughout Washington, Oregon, Idaho, and Montana.
Maintained company pol icies and procedures governing corporate security, email and Internet usage, access contro l, and incident response.
Hands-on experience with proprietary software, including, point of sale systems, financial data entry and labor management software.
Supported non-Windows based point of sale systems for concessions at Gonzaga University.
Converted paper based financial records into a paperless database.
Implemented Windows Server Update Services (WSUS) to provide a streaml ined workstation update system.
Created new network user accounts within Active Directory.
Maintained and assigned user account rights and permissions from within Active Directory.
Maintained and created user mailboxes within Microsoft Exchange 2003. IT3 (Information Systems Technician Petty Officer Third Class) The United States Navy – San Diego, CA
2003 – 2005
Acted as the System Administrator for the “Naval Modular Automated Communications System” (NAVMACS).
Gained excellent knowledge in various types of proprietary military hardware and software.
Contributed to many hours of antenna maintenance during the 2004 USS Nimitz planned incremental availability (PIA) overhaul.
Appointed as “Training Petty Officer” to manage and train new IT technicians in the fundamentals of communication, data, and classification integrity.
Appointed as the “Communications Watch Officer” within first year of duty.
Maintained and assigned user account rights and permissions from within Active Directory.
Maintained and created user mailboxes within Microsoft Exchange 2003.
Instal led and updated proprietary mi litary software. EDUCATION
Spokane Community College 2005 – 2006
Network Engineering Program
Courses Included:
Novell Netware Administrator – Learned how to and practiced installation and management for both Windows Novell Workstation and Novell Netware Administrator client software.
Windows XP Professional – Learned fundamentals of the Windows XP operating system and focused on the networking principles of the Professional version.
Network Plus / Server Plus – Built servers, installed operating systems and configured Cisco hardware.
Speech 101 – Learned to how to effectively communicate in front of a large audience.
English 101 – Developed written communication skills. High School Diploma
2002 – Discovery High School – Sacramento, CA
Contact this candidate