Customer Service Microsoft Office

MICHAEL J. PRUCKNIC

Southgate, MI

313-***-**** ************@*****.***

Production Support Safety Communication

Customer Service Problem Solving Team Collaboration

A dedicated, highly-motivated Professional with experience providing comprehensive support to diverse operations while maintaining consummate professionalism. Excel at improving productivity and maintaining safety standards. Strong communicator who works well with a team or individually with a superior work ethic. Maintains a high level of energy and strong stamina required for working long hours under inclement conditions. Notable academic qualifications, including an Associate of Applied Science degree from Schoolcraft College.

Selected Highlights

Excel in a team-oriented environment while utilizing excellent verbal communication skills.

Maintained outstanding work ethic and attention to detail as order picker in loading and unloading parcels.

Was directly responsible for Heavy checks on 747’s and 727’s (emphasis on structures and hydraulics), and diligently performed inspections of landing gear, insulation installation and disassembly/assembly of airframe panels.

Ensured proper documentation and daily paperwork at all times, and accurately filled out daily log.

Praised for professionalism across diverse responsibilities, including commercial and residential Lawn Maintenance as well as Pulling orders of electronics and heating and cooling parts for delivery and Inventory.

Expertly performed Preventative Maintenance on over 20 machines in addition to Repair/Maintenance on fluid drives, and was commended after demonstration of superior technical knowledge and performance.

Core Competencies

Customer Service/Support

Shipping and Receiving

Inspections

Forklifts

Wiring Installation

Overhead Crane

Warehouse Operations

Problem Solving

Safety

Project Coordination

Framing/Duct Work

Worksite Analysis

Education

Schoolcraft College, Livonia, MI: 2015

Associate of Applied Science – Criminal Justice

Michigan Institute of Aviation and Technology, Canton, MI: 2010

Airframe and Powerplant Diploma

Coursework: Counter Sinking, Installing Hi-loks, Riveting Sheet metal, Drilling, Tools and Safety, Ground Operations, Airframe Electrical; Aircraft & PowerPlant Instruments; Reciprocating Engine Operation, Inspection, Overhaul, & Systems Troubleshooting; Turbine Engines, Computerized Maintenance Manuals, Propellers, Fire Protection

Certifications or Additional Education:

FAA Airframe and Powerplant Certification #3506021: 2010

Flight Safety International, Principles of Troubleshooting: 2010

Rockwell Collins MDC Familiarization: 2010

Professional Experience

Delaware North, Utility Worker, Romulus, MI: 2016 – Present

Sentech Services, Maintenance / Shipping and Receiving, Wyandotte, MI: 2015 – 2016

3 Point Machine Inc., Preventative Maintenance, Southfield, MI: 2012 – 2015

Novastar Solutions, Shipping and Receiving, Livonia, MI: 2011 – 2012

City of Riverview, Crew Foreman, Riverview, MI: 2010-2011

FedEx Ground, Package Handler Belt Leader, Livonia, MI: 2009 – 2010

Quality Heating and Cooling, Shipping and Receiving, Livonia, MI: 2005 – 2008

Additional Credentials

Technical Skills

Microsoft Office (Word, Excel, PowerPoint

Honors & Awards

Employee of the Month – Fed Ex Ground

Professional Development

Valid Chauffeur Driver’s License

Volunteering Experience

Purple Heart, St. Vincent De Paul

Interests

Camping, Hiking, Canoeing, Traveling, Experiencing New Cultures, Family Time, Swimming, Football, Baseball

Detailed Professional References Available upon Request

Contact this candidate