Customer Service Data Entry

Yovana Ramos

**** ***** ***** **, *******, TX 281-***-**** **********@******.***

Summary

Bilingual expert in customer service, collections, sales and data entry. Reliable and driven, with strong time management and prioritization abilities, work well under pressure. Seeking position within the company that will embrace my skills.

Experience

RESEPTIONIST/ SALES 700 PLUS CREDI JULY, 2016-CURRENT

Answering high volume of calls throughout the day while filling documents.

Make sure I assist every call to the correct department and keep record of each call.

As a sales agent, I have to accomplish company goals to bring clients into program and do all necessary paperwork.

CUSTOMER CARE/ COLELCTIONS ENTRUST ENERGY AUGUST 2014- APRIL 2016

Answering high volume of incoming calls within the call center environment while utilizing multiple database and resources.

Residential and commercial accounts inquiries but not limited to: general billing, product description, service inquiries, payment processing, bill inquiries, conservation discussions and other transactions.

Analyze customer accounts, determine appropriate resolutions and provide customer callbacks.

Maintain strong knowledge of all products, service, system, tools, and processes.

Patiently resolve issues and complaints courteously when faced with challenging customers.

Meet or surpass company goals related to service level, average handle time, and taking the most calls throughout the day.

Called customers with past due balance, collect all debt and send out disconnections when necessary.

DATA ENTRY BROUSSARD LOGISTICS MARCH 2012 – MAY 2014

Complete/ update of various reports on daily, weekly, or monthly basis.

Accurate handling of Import and Export process for Database.

Accomplish to key over 300-400 invoices to system for different clients everyday.

Create and / or maintain procedural documentation, process inbound and outbound files on new accounts.

Answer phones and transferred to correct department.

Able to key over 65-80 keys per minute.

Education

George I. Sanchez High School

High School Diploma

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