Electrical Engineering Customer Service

Nikta Jalayer

***** ******* *****, ** ***** • 818-***-**** • *****.*******@*****.***

Application Engineer

Detail-oriented Application Engineer with extensive experience in product development, performance testing, and comprehensive product training. Competent in delivering effective group facilitation and customer education. Talent in defining challenges and developing creative solutions that enhance systems and eliminate ongoing challenges.

Technical Proficiencies

Matlab, LabVIEW, SimSET, Microcap, PSPice

NCAT, Wire Shark, Opnet, Visual Basic, SAP, STEP, AutoCAD, DOORS, Salesforce, Microsoft Office, MS Project

Professional Experience

Newport Corporation, Irvine, CA

technical sales Engineer II (Motion Specialist), 2014 to Present

Determine customer requirements and compare various technologies and methods in developing requested products. Collaborate in product development processes and team with Engineering, Manufacturing, and sales department members to ensure streamlined processes and timely product delivery. Perform tests and simulate customer system and set up aimed at troubleshooting and resolving customer issues from root cause, developing prevention measures that eliminate ongoing problems. Utilize linear / DC / stepper motors, integrated with various controllers that communicate with different programming languages such as LabVIEW, Matlab, TCL. Facilitate product training for all customer service and sales teams, customers, and distributors. Instrumental in supplier management and quotation proficiencies. Serve as a liaison with manufacturing companies. Consistently employ SAP, Business Warehouse, and Salesforce applications.

Spearheaded development and facilitation of innovative ideas and current product training in US and China for staff and representatives within six months of joining Newport Team.

Recommended cutting-edge techniques for product information documentation that significantly reduced retrieval time and lost documents.

Recognized for consistent initiative and problem-solving ability for enhanced product and system delivery ideas.

California State University, Los Angeles, CA

PART-TIME INSTRUCTOR, Electrical Engineering Department, 2012 to 2016

Plan and facilitate application courses in Digital Signal Processing Lab (Applications of LabVIEW), Communications Lab, Electronics Lab, Controls Lab, and deliver lectures in Coding for Communications, Electrical Engineering Computing (Applications of Matlab in Engineering). Served as volunteer instructor for practical engineering-in-training classes and introductory LabVIEW workshops.

Recruited by Chair of Electrical Engineering Department to teach courses and labs within three months of arrival in USA.

Consistently receive solid performance reviews from both students and school.

Served as part-time faculty teaching six units per quarter while simultaneously studying full-time, maintaining a 4.0 GPA and consistently achieving Dean’s list status.

Daya Zaman Sanj

PRODUCT MANAGER, Luxury Brand Watches (IWC, Zenith, JLC) 2009 to 2012

Held responsibility for overall brand performance while overseeing brand profit, image, and relational positioning to competitor brands. Created and launched marketing initiatives and activities for brands and products. Forecast market requirements for both current and future products, generating and launching a company-wide go-to-market plan and collaborating with all departments for timely execution.

Oversaw sales, distribution, inventories, staff recruitment, collection, and training for seven branches nationwide.

Enhanced average sales by 15% and received District Product Manager Challenge Award two out of four years.

Education & Credentials

Master of Science in Electrical Engineering (4.0 GPA), 2015

California State University, Los Angeles, CA

Thesis Title: “A Comparison between Successive Cancellation and Belief Propagation Decoding Algorithms of Polar Coding”

*Awarded Tuition Fee Waiver program in USA, 2013

*Received Special Recognition Award in Graduate Studies, 2014 & 2015

Master of Science in Biomedical Engineering (3.85 GPA)

Bachelor of Science in Biomedical Engineering (3.70 GPA)

Azad University (Science and Research Branch), Tehran, Iran

* Achieved 14th in entrance exam placement for Master program

* Achieved 1st in entrance exam placement for Bachelor program

Professional Activities & Associations

Institute of Electrical and Electronics Engineers (IEEE)

IEEE Communications Society Membership

Electrical and Computer Engineering Honor Society (HKN-IEEE)

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