Yessis Ortiz

**** ** ***** *******

Miami Gardens, FL 33055

786-***-****

acx8df@r.postjobfree.com

Objective

Driven Front Desk Associate offering valuable experience in the hospitality industry. Engage in outstanding service to enhance the lifestyle of every guest in the community. Detail-oriented with strong organizational skills and ability to multi-task in the fast-paced environment that involves the front desk.

Work Experience

04/14 -12/16 Front Desk Associate. 50 Biscayne.

*Responsible for greeting residents and checking in guests

*Monitored the security camera system to inspect for unauthorized individuals and safety of elevators and doors

*Resolved resident complaints by creating work orders, advising security or housekeeping personnel for assistance, and creating incident reports

*Reacted appropriately to emergency procedures during fire alarms, hurricane warning events, and power outages

*Maintained daily logs and reported all unusual occurrences

*Improved property management functionality by submitting resident/owner request forms

08/14- 12/14 Sales Associate/Cashier, General Nutrition Center.

*Responsible for handling cash register as well as processing debit/credit card transactions

*Improved in-store sales by developing store marketing displays and engaged with new customers to find out their needs and recommend the right supplements for their lifestyle

*Maintained store inventory of popular supplements and products

03/2012-07/14 Office Assistant, Office Team.

*Received and screened all incoming calls and routed to correct recipients

*Responsible for updating customer reports by tracking status of orders and delivering invoices to customers via email

*Responsible for typing various mortgage lending information such as affidavits and sales reports using a written format

Skills and Attributes

*Multiple Language Fluency - English, Spanish, and French

*Computer skills with proficiency in Condoplex System Software and Intelligence Monitoring System (IMS) Software

*Certificate of Appreciation for Demonstrating Excellence in the Administrative Profession, April 2016

Education

*Bachelor of Health Science- Nutrition and Dietetics, 2009.

Florida International University Miami, FL