Front Desk Sales
Resume:
Yessis Ortiz
Miami Gardens, FL 33055
********@*****.***
Objective
Driven Front Desk Associate offering valuable experience in the hospitality industry. Engage in outstanding service to enhance the lifestyle of every guest in the community. Detail-oriented with strong organizational skills and ability to multi-task in the fast-paced environment that involves the front desk.
Work Experience
04/14 -12/16 Front Desk Associate. 50 Biscayne.
*Responsible for greeting residents and checking in guests
*Monitored the security camera system to inspect for unauthorized individuals and safety of elevators and doors
*Resolved resident complaints by creating work orders, advising security or housekeeping personnel for assistance, and creating incident reports
*Reacted appropriately to emergency procedures during fire alarms, hurricane warning events, and power outages
*Maintained daily logs and reported all unusual occurrences
*Improved property management functionality by submitting resident/owner request forms
08/14- 12/14 Sales Associate/Cashier, General Nutrition Center.
*Responsible for handling cash register as well as processing debit/credit card transactions
*Improved in-store sales by developing store marketing displays and engaged with new customers to find out their needs and recommend the right supplements for their lifestyle
*Maintained store inventory of popular supplements and products
03/2012-07/14 Office Assistant, Office Team.
*Received and screened all incoming calls and routed to correct recipients
*Responsible for updating customer reports by tracking status of orders and delivering invoices to customers via email
*Responsible for typing various mortgage lending information such as affidavits and sales reports using a written format
Skills and Attributes
*Multiple Language Fluency - English, Spanish, and French
*Computer skills with proficiency in Condoplex System Software and Intelligence Monitoring System (IMS) Software
*Certificate of Appreciation for Demonstrating Excellence in the Administrative Profession, April 2016
Education
*Bachelor of Health Science- Nutrition and Dietetics, 2009.
Florida International University Miami, FL
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