Customer Service Sales Representative

Marco Tacuri

Patchogue, New York *****

Cell: 631-***-****

Email: *********@*****.***

PROFILE: College graduate seeking an entry level position where I may contribute my training and skills in Networking and Computer Technology to the productivity.

EDUCATION:

Briarcliffe College Patchogue, New York

Associates in Applied Science-Networking and Computer Technology August 2013

TECHNICAL SKILLS:

Windows updates, Anti-virus scans, system diagnostics using Norton utilities, partitioning, formatting using Fat 16, Fat 32, NTFS knowledge.

Troubleshooting Internet connectivity

Installation, configuration and troubleshooting computers, motherboards, adapter cards, drivers and peripherals upgrades, repairs & bios upgrades.

Able to create Active directories, domain trees and domain forest, and able to add users to groups, domain trees and domain forests

Programming phone/tablet/computer/smart watches/video game consoles network settings

Configuring network-printing settings

Configure TCP/IP & NetBEUI protocols where needed and sub netting the IP address if needed

Upgrading and troubleshooting hardware and software for clients, staff and student

Assembling various PC systems, installing and configuring expansion cards and peripherals

Installing and proficient with Windows XP, Vista, Windows 7, windows 8 & windows 10. Some Mac knowledge

Networking; Setup various peer to peer and client server networks using above listed operating systems

Troubleshooting phone and tablet problems.

Configuring phone settings to be used with certain phone companies

Phone/Tablet/Computer repairs such as; LCD replacement, camera lens replacement, speaker replacement, some soldering skill

Video game console repairs such as; CD/blu-ray drive replacement, power supply replacement and other technical problems

Upgrading computer/video game consoles hard drive

Excellent customer service whether in person or over the phone

Late night/Overnight experience in stocking

Bilingual in Spanish and English. Fluent in both languages

EMPLOYMENT:

Boost Mobile Central Islip, New York

Manager/ Phone/Computer Repair/Customer Service 10/2014- present

AT&T Patchogue, New York

Sales Representative/Phone/Computer Repair/Customer Service 5/2014 - 9/2014

Activating new phone lines and porting over phone lines from existing companies

Processing bill payments

Upgrading customers current phone, updating it and transferring all their information from the old phone to the new phone

Troubleshooting all phone, tablet & computer problems

Unlocking locked phones to be used with different carriers

LCD Replacements, camera lens replacement, fixing cracked digitizers, cleaning out PC's of all viruses/malware and optimization

Home Depot Bayshore, New York

Cashier 3/2013-09/2013

Deliver superior customer service while processing customer transactions

Help other departments when needed

JKings-Kitchen Cuts Bayshore, New York

Food Prep 5/2012-7/2012

Processed client food orders

Made sure all food is washed and cleaned before expedition

Keep track of inventory and re-stock anything that's depleted

Checkers Patchogue, New York

Customer Support/Cashier/Food Prep 12/15/2011-5/2012

Deliver quality customer service and process customer transactions

Make the customers order in a fast and non erroneous fashion

Contact this candidate