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Manager Customer Service

Philadelphia, Pennsylvania, United States
January 11, 2017

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(267) *** ****


Seeking a support role as an Oracle Database Administrator (DBA) with a growing company that will utilize my skills, knowledge, technical training and hands-on work experience to achieve company goals by continuous learning and self-development. While being innovative and working as a team to achieve the goals and vision set by the company.


Bachelor of Business Administration in Business Management, Temple University

Associates Degree in Liberal Studies in Liberal Arts, Montgomery County Community College

Oracle Database 11g Administrator Certified Associate (OCA)

Oracle Database 11g: SQL Fundamentals Certification


Over 2 years of IT Experience as an oracle database administrator, participating in System Analysis, designing, Testing Development & Support of Oracle 10g & 11g in Production, Staging, and development environments

Experience in installing, implementing and Configuring Real Application Clusters.

Experience in Automatic Storage Management for High Availability Environments.

Experience in Data Guard for High Availability Environments and data reliability.

Highly motivated, excellent team player, enthusiastic, strong interpersonal and communication skills in dealing with customers.

Experience in designing, implementing and maintaining Oracle 10g and 11g RDBMS.

Worked across Red Hat Linux, Windows platform in development and test environment with responsibilities of Troubleshooting, Performance Monitoring & Tuning, Data Load & Migration, RMAN Backup and disaster recovery.

My DBA skills include:

Oracle 10g/11g Database Administration

Real Application Cluster Administration (RAC)

Data Guard Administration (DG)

Automatic storage management (ASM)

Enterprise Manager/ Grid Control Administration

Data Integrity & Security

Upgrade & Patch Application

Data Load & Migration

Performance Tuning & Capacity Monitoring

Backup & Recovery (RMAN)


RDBMS: Oracle database 11gR2/10g in a Clustered Environment

RAC: Install, Implement and Configure Real Applications Clusters, Data Guard, ASM

LANGUAGES: Oracle SQL, Linux Shell Scripting

OPERATING SYSTEMS: Red Hat Linux RHEL 5.x and Windows XP

SOFTWARE/ APPLICATIONS/TOOLS: SQL*PLUS, DBCA, DBUA Netca, Net Manager, Recovery Manager (RMAN), Data Pump (expdp, impdp), SQL*Loader, Oracle Enterprise Manager (OEM), Grid Control, SQL Delvoper




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Boltos Solutions Institute, Laurel, MD. JAN 2014 – JAN 2015

Project 1

Installation of Oracle 11g on Red Hat Enterprise Linux

Creating directories and files in Linux

Inserting and editing text into files using the vi editor

Perform User Management, creation, monitoring and management of database users, altering passwords of users and granting and revoking system/object privileges, roles, auditing user actions in the database.

Troubleshoot Database performance issues using Automated Workload Repository (AWR) and

Automatic Database Diagnostics Monitor (ADDM) for optimum database performance.

Migrated databases from oracle 10g on Solaris 10 to oracle 11g on Linux

Implemented switchovers on primary and standby databases as a part of planned maintenance activities.

Created and Managed user, table spaces, data files and archive log

Performance Tuned and optimized SQL Query, SGA, and Disk I/O using Oracle Enterprise manager and by monitoring the Stats pack report generated from snapshots taken at the peak business hours.

Boltos Solutions Institute, Laurel, MD. JUN 2015 – JUN 2016

Project 2

Installation, configuration and upgrading of Oracle database server software and related products.

Install, implement, configure High Availability Environments – RAC, DataGuard & ASM

Implement database security.

Perform backup and recovery according to policies and procedures using RMAN utility.

Performance tuning using ADDM/AWR reports.

Performed data migration using Oracle Export/Import utility.

Configure database network such tnsname and listener.

Apply CPU critical patch to GI and RDBMS database.

Use grid control and database control to manage databases.

Maintain database integrity & security (Grant, Create User Role & Privileges).

Refreshed the databases from PROD to UAT, QA, and DEV using RMAN.

Environment: Oracle 11g, 10g, Linux, RAC, ASM, Data Guard, RMAN, OEM


Lexis Nexis, King of Prussia, PA. JUN 2016 - Present

Researches and reviews public record information from websites, electronic access court systems, and various internal and external databases. Interprets criminal records and other types of relevant information from courts, state agencies, and independent contractors performing field research.

Accurately fulfills, edits, and/or modifies results of court record searches and other database searches to ensure compliance with company standards and completeness of order for product delivery.

Performs additional research as required to meet customer expectations, and demonstrates ability to meet and/or exceed established departmental goals for productivity and accuracy.

May have specific state, regional, or customer responsibilities to include monitoring workflow or case volume by source or supplier within a certain area, tracing and updating status information on delayed cases, and working with customer service or support teams to provide updates or clarification.

Develops relationships with court personnel and other state, county, and/or local agencies to obtain information regarding process or policy and support efficient and effective retrieval of necessary information for consumer reports via Multi courts.

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