Customer Service Microsoft Office

ERIKA BENITEZ

***** ******** *****, ***** ****, TX 77498

Cell: 832-***-**** - ****************@*****.***

PROFESSIONAL SUMMARY

Customer service professional seeking growth within a company. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.

SKILLS

Self-motivated

Team leadership

Data management

Cleanliness

Computer proficiency

Good telephone etiquette

Multi-tasking ability

Time management skills

Payment processing

Bilingual Spanish and English.

ICD 9 forms specialist

New Business Analyst

Lien and Release knowledge

Import and Export large accounts to be DFM

into system database

Customer service-oriented

45 WPM typing speed

Fast learner

Microsoft Office proficiency

Spreadsheets

Timely

WORK HISTORY

08/2012 to 01/2014 Customer Service Representative Texas Car Title Loans – 14417 Westheimer Rd, HoustonTx, 77042 Recommended loan approvals and denials based on customer loan application reviews. Processed Payday Loans and Title Loans applications. Originated, reviewed, processed, closed and administered customer loan proposals. Compiled database of loan applicants' credit histories, financial statements and other financial information.

Developed prospects for new loans by conducting 30 cold calls weekly. Successfully closed an average of 25-30 loans per month. Reviewed and edited loan agreements to ensure accuracy. Answer customer's loan inquire questions.

Processed cash and credit payments rapidly and accurately. 05/2014 to 05/2015 Health Care Revenue Cycle Assistant Sullins Johnston Rohrbach & Magers Law Firm – 3200 SW FRWY, Houston TX, 77027 Managed day to day healthcare revenue cycle database processes. Sent out daily reports to Memorial Hermann.

Train new employees with our month to month daily positions. New Business Analyst- Completed more than 300 accounts including Managed Cared, Worker's Compensation and Inmates accounts using ICD-9 Codes, ICD-10, and V-Codes to identify the patients diagnosis and file a lien or release on account. CashPosting- Sort out mail to retrieve checks and post amount on Excel Spreadsheets to be sent out to our client.

Deliver checks to 5 different hospitals and Law Firms Assist Lien Recovery Unit, Self Pay Collectors, and Legal Assistants search for AOB's, EOB's, UB04's, and other patient information in HealthQuest database to help them with their negotiating deals with Insurance and law Firms.

Transfered incoming calls to the right department. EDUCATION

2010 High School Diploma:

Kempner High School - Sugar Land Tx

Contact this candidate