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Customer Service High School

Location:
Marlborough, Massachusetts, United States
Posted:
January 11, 2017

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**** A. ******

** ******** **

Marlborough, MA

**********@*******.***

(508)-***-****

Skills

Certified as an expert in Microsoft Word and Excel 2010

Certified in Occupational Safety and Health Administration (OSHA)

Superb multi-tasking skills, problem solving and customer service skills

Fluent in English, Spanish, & Portuguese

Basic Accounting and Office Procedures

Creative advertising and marketing ideas and designs

Impressive communications and organizational abilities

Work Experience

Location Manager

Scrubadub Auto Wash Centers – Marlborough, MA 01752, April 2016 – Present

Tremendous experience with automated and manual car wash procedures

Strong ability to troubleshoot and resolve issues in a professional manner

Solid knowledge of car washing equipment basic electronics and plumbing

Maintained inventory of car washing detergents and chemicals

Trained and supervised new technicians

Supervised basic equipment maintenance

Ensured implementation of safety standards while car wash was in operation

Managed all work performed to ensured that all proper procedures were followed

Consistently submitted all daily general sales and site operations in a professional and timely fashion

Floor Supervisor

Central Steel Supply – Marlborough, MA 01752, May 2015 – April 2016

Multi-Hoist and Ton Crane operator

Transported materials throughout the facility weighing over 2 to 5 tons by operating a forklift or combilift

Provided a full range of cutting and processing services from one piece to multi-piece production

Accurately read blueprints and schematics and completed all customer orders in a professional and timely fashion (Shearing, saw cutting, drilling – CNC Drill line – Punching, Bending, Including Rebar, And both High Definition Plasma and Oxy Flame cutting of Plates and sheets

Operations Team Leader

Primo’s Hardwood Flooring – Northborough MA 01532 September 2008 - May 2015

§Ran product inventory monthly, created reports with profits/losses

§Carefully and precisely operated forklift in tight spaces shared with inventory

§Greeted customers and answered telephone; paid bills and ran all errands

§Created new advertisements and flyers, maintained social media and web pages

Team Sports Specialist

Dick’s Sporting Goods - Natick, MA 01581 February 2013 - April 2014

§Effectively worked and communicated with all customers to determine their needs

§Worked with colleagues to keep sales floor clean and organized

§Restocked products onto shelves, priced items and created labels

Internship

State Street Financial Co. Boston May 06 - June 2007

§Assisted employees with mail merge data

§Entered all daily statements into software

§Alphabetized and filed all paperwork for co-workers

Education

Cambridge College

Cambridge, MA

Bachelors of Science in Business Management – degree expected 2016

Year Up, Inc. / Internship Program enrolled with Cambridge College

Boston, MA

Investment Operations, Stocks and Finance

Completion Date: 06/2007

Marlborough High School

Marlborough, MA

Cumulative G.P.A: 3.8

Completion Date: 05/2006

Awards / Additional Training

Awarded Marlborough High School’s Most Outstanding Senior

Awarded Most Professional Student at Year Up, Inc.

Completed internship at State Street Corporation in Boston, MA 2007

References available upon request



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