Pharmacy Technician

PROFESSIONAL SUMMARY

LICENSES

SKILL HIGHLIGHTS

PROFESSIONAL EXPERIENCE

SHANA APONTE

************@*****.***

Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail- oriented and focused on accuracy and efficiency. Currently going on three years of retail pharmacy experience. Confident in quickly mastering new technologies and information systems. Extensive knowledge of Medicaid and Medicare procedures.

Currently licensed by the [Massachusetts] Board of Pharmacy. Positive work ethic

Proficient understanding of

Medicare and Medicaid

processes

Thrives in a collaborative

environment

Exceptional patient care and

interaction

Strong interpersonal skills

Efficient and accurate

Excellent telephone etiquette

HIPPA trained

Counting and pouring expertise

Commitment to continued

training and learning

07/2016 to Current Janitor

Service First - West Springfield, MA

As a nightly janitor I am responsible for providing consistent cleaning and customer satisfaction at my assigned location. I gather and empty trash and recycle bins, dust and mop all hard surfaces as well as vacuum all carpeted areas of the building. I also clean public restrooms including scrubbing sinks, toilets, countertops and mirrors making sure to leave them spotless. At the end of each of my shifts I am expected to maintain all janitorial equipment in a clean, safe, and operable condition. I take great pride in the cleaning that I do and it does not go unnoticed by the staff of the clinic as well as my supervisors. 02/2014 to Current Pharmacy Technician

Rite Aid Pharmacy - Holyoke, MA

As a retail pharmacy technician I am expected to accurately enter new patient profiles and prescriptions into medication input software system. Once data entry is completed I then retrieve, count and/or measure drugs appropriately. If any clarification or verification is needed on any given prescriptions I communicate directly with doctor's offices via telephone or fax. Many customers and co-workers would agree that I consistently provide friendly customer service at EDUCATION AND TRAINING

prescription drop-off and pick-up counters while communicating in a pleasant and professional manner at all times. I also work closely with the pharmacist on duty as well as another tech maintaining drug inventory levels by ordering necessary medications and verifying deliveries against purchase orders. Inventory is also managed through proper medication ordering, returns and inter-store transfers. When I am not busy filling prescriptions for patients I regularly reach out to our customers as a courtesy reminder to let them know their medication is ready for pick-up and also inquire if any other medications are needed at the moment to make things as convenient as possible. 09/2009 to 05/2014 Crew Trainer

McDonalds - Holyoke, MA

Working in the fast food industry played a major role in polishing my customer service skills. Starting off as a cashier I quickly learned how to joyfully greet and welcome all customers who walked in the door. As a newly trained cashier I was well known for consistently placing accurate orders, processing payments efficiently and responding appropriately to guest concerns. I strived to routinely serve fresh, hot food with a smile in a timely manner. After a couple years of experience my proficiency got me promoted from a cashier to a Crew Trainer. I was then responsible for training all new employees from cashiers to line cooks to drive-through presenters.

2010 High School Diploma

Holyoke High School - Holyoke, MA, USA

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