Customer Service Sales

Cindy Blair

Akron, OH

**********@*****.*** - 330-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Call Center Representative

INFOCISION - Green, OH - May 2016 to Present

Outbound sales calls for Charter-Spectrum Business Use GIS, CSR and CSG sites to assure serviceability for phone, internet and cable, check current provider information and enter sales orders

Easy Tech Sales Associate

Staples Office Supply Store - Akron, OH - February 2014 to November 2016 Work with customers to resolve issues with computers. Hook up computers, for repair, to Matrix Work all of the electronics department, selling computers, printers, hard drives, any electronic needs Do planograms - set up end caps with new product. Change inventory in aisles and add new products in the electronics department

Do pull lists for the electronics department and replenish inventory Help customers figure out what their needs are for computers, routers, modems, wi-fi extenders, etc. Crew Member/Cashier

WENDY’S - Akron, OH - December 2015 to May 2016

Open restaurant, prepare ingredients and make all salads for the day. Middle of the day, do a salad count and prepare salads to keep enough on hand for the remainder of the day Count money for cash register, work front counter; greet customers, take orders, run cash register, fill orders and assist customers with any problems that might arise. At end of day, close out register Keep dining area clean and replenish inventory in condiment stand as necessary. Work drive-thru window, take orders, fill orders and pass them out in correct order to customers at drive thru Work fryer; make french fries, chicken nuggets, fish. Keep enough product made so product is fresh and orders are filled on a timely basis

Cashier and Office Supplies

Staples Office Supply Store - Akron, OH - August 2013 to February 2014 Run cash register and handle customer complaints

Enter customer information into computer for rewards sign up Sell promotional items at the checkout

Pull totes from truck deliveries and stock shelves in the office supplies department. Help customers find product. Order out of stock inventory from warehouse at Kiosk and have shipped directly to the customer

Pull Buy Online Pickup In Store (BOPIS) orders and place them in holding area for customer to pick up. Once orders are picked up, sign back into BOPIS and remove orders from pending order page, file signed receipts in BOPIS binder

Special Services Coordinator - Customer Service

Matco Tools - Stow, OH - November 2008 to October 2012 Coordinated special distributor orders which required expert knowledge of tools, products and services as well as special handling

Resolved escalated distributor and customer issues Executive Administrator to the Vice-president of sales Matco Tools - Stow, OH - January 2001 to November 2008 Coordinated logistics for the annual national sales meeting as well as the quarterly regional sales meetings Prepared PowerPoint presentations for the meetings and participated in the meetings Prepared monthly key performance indicators for senior management Provided administrative support for the vice-president and regional sales managers Handled escalated customer service issues and tracked their status and resolution Special Services Representative

THE AKRON AEROS - Akron, OH - May 2001 to October 2005 Set up and tore down special event picnics

Counted and reconciled cash for all concessions

Income Tax Preparer

H&R BLOCK - Akron, OH - January 1991 to April 2001 Prepared tax returns during tax seasons

Closed out the office daily, reconciling cash and submitting returns Sales Administrator

Matco Tools - Stow, OH - February 1991 to January 2001 Tracked distributor performance indicators to ensure franchise goals were being met Addressed any performance issues, including termination if necessary Coordinated orientation and training for new distributors Handled logistics for training classes (hotels, meeting rooms, catering) Handled travel arrangements for regional and district sales managers Resolved customer service issues escalated to senior management, which required working with customers, distributors, customer service representatives as well as regional and district sales managers Customer Service Representative (CSR)

Matco Tools - Stow, OH - May 1981 to February 1991 Processed telephone orders from distributors

Tracked orders and handled any issues, including pricing and inventory availability Handled returns and damaged items

Sold promotional items to distributors, receiving awards for exceeding sales targets Resolved issues with distributors and customers

Receptionist

Matco Tools - Stow, OH - November 1980 to May 1981 Answered corporate phones lines

EDUCATION

Accounting and Federal IncomeTax

SOUTHERN OHIO COLLEGE - Akron, OH

1982 to 1983

High School Diploma - Graduated With Honors in College Prep and Dental Assisting Central Hower High School - Akron, OH

1977 to 1980

SKILLS

Strong organizational and communication skills; handling multiple priorities and projects Known for issue and conflict resolution Significant experience in financial analysis and tax preparation Advanced skills in Microsoft Office Products (10+ years)

ADDITIONAL INFORMATION

Top nine in sales in Charter-Spectrum Business department at Infocision Was named employee of the month three times in two years at Staples Community activities; working with children in both school and church settings Volunteer at the Summit County Animal Shelter

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