Customer Service Microsoft Office

Daniel McKenna

** ***** ******, ******* *************

978-***-**** ******@********.***.***

EDUCATION

University of New Hampshire - Durham, NH May 2017

Peter T. Paul College of Business & Economics

Bachelor of Arts: Marketing – Minor: Hospitality GPA 3.01

University of Tampa - Tampa, FL 2013 – 2014

Sykes College of Business

Bachelor of Arts: Business Administration GPA 3.3

Relevant Coursework and Skills:

Social Media Marketing

Created an App For Liberty Hospitality

Microsoft Office

Developed The Trade Winds Inn website using WordPress

Commercial For New Hampshire Community Seafood

Marketing Plan For The Freedom Cafe

EXPERIENCE

Liberty Hospitality of Maine – Rockland, ME May 2016 – Present

Social Media and Marketing Intern

Developed The Trade Winds Inn website using WordPress

Managed Facebook pages for three hotels and posted demographic specific promotions

Created an app for the hotels to improve guest experience while staying at the hotel

Analyzed STR reports, pricing strategies, and how to optimize marketing efforts for to different demographics

Experienced how all departments in the hotel work together to achieve a common goal

4 on 4 Driving Range – Lee, NH August 2015 – Present

Golf Shop and Driving Range Manager

Managed the golf shop, driving range and processed retail transactions

Organized the driving range maintenance upkeep throughout the day

Demonstrated outstanding customer service

Macy’s – Peabody, MA November 2015 – January 2016

Sales Associate

Delivered excellent customer service while marketing the Macy’s brand

Managed opening and closing of the home department as well as handling all cash, debit and credit transactions

Listened and made a connection with the customer then advised them what product fit their needs

Turner Hill Country Club – Ipswich, MA May 2014 – August 2016

Outside Staff Supervisor

Supervised employees and delegated tasks that enhanced customer satisfaction

Motivated and encouraged other employees for a more productive work environment

Assisted head teaching professional with lessons and group clinics

Myopia and Kernwood Country Club – South Hamilton and Salem, MA April 2009 – September 2015

Caddy

Developed my communication, customer service, and advising skills

AA rating which is the highest classification for a caddy

ACTIVITIES

UNH Club Golf Team August 2014 – Present

Developed the ability to prioritize academics and team time commitments

Northeast Regional Champions and all-tournament team

DECA Business Club State-Level Competitor January 2013 – March 2013

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