Customer Service Manager

Daniel V. Matika

*** **** ******** *** **** Summit Hill, PA 18240

***************@*****.*** 570-***-****

PROFESSIONAL EXPERIENCE

May 2014- present United Parcel Service, Tamaqua, PA

On Road Supervisor/Local Sort Manager

Monitors the daily operations of 45 package car drivers for delivery and pickup

Coaches team members in a well-rounded productive community

Trained 14 new drivers, attaining exemplary status for talent and responsibility

Performs daily PCMS to alert all employees of any changes, safety tips, injuries/accidents, safe work methods and preventative activities that will keep my people safe on a daily basis

Monitors the day to day activities of drivers to maintain superior customer service

Conducts one-to-one and group sessions for safety awareness on a weekly basis

Provides updates on procedures and methods in a timely manner

Monitors and keeps all safety records compliant for 79 employees

Monitors the incoming outbound parcel and constantly maintains the feeder network to be pulled on time on a daily basis

Oct 1989-May 2014 United Parcel Service, Bethlehem, PA

Driver

25 years safe driver (COH driver -25 year injury and accident free – over 450,00 miles)

Punctual with deliveries across the Lehigh Valley region for 25 years

Safety chairman for the Whitehall building from 2008-2011

Implemented a safety program for the Allentown building that is being utilized to this day which has passed all OSHA audits with outstanding results

Aug 1985-Mar 1989 United States Air Force, Holloman AFB, NM

Administration Specialist

Responsible for the communication between the Commander and the Department within the squadron

Recipient of the Space Command Airman of the Year in 1988

Recipient of the Airman of the Quarter three different times while at Holloman AFB

Early promotion to Sergeant for outstanding service

COMMUNITY/PROFESSIONAL AFFILIATIONS

Oct 2011-Present The Batter’s Box Sports Bar and Grille, Summit Hill, PA

Owner

Keeping track of inventory, employee scheduling, payroll, and team morale

Balance of drawers, daily restaurant operations

Resolve customer concerns and build positive relationships with customers/employees

Apr 1991-present Matika’s Lawn Care, Summit Hill, PA

Owner

Monitors the daily operation of my landscaping business to meet the needs of my customers

Reviews scheduling to reduce cost and improve productivity

Sept 1996-Feb 1999 Panther Valley School District, Lansford, PA

Boy’s Basketball Coach

Coached 30 young men in a team like atmosphere to work together for the common goal

Worked closely with administration to ensure educational needs were being adhered to by all my players.

Jan 1991-Dec 1998 Summit Hill Borough Council, Summit Hill, PA

Vice-President

Day to day operations of the Borough (Workforce, budget, infrastructure, maintenance, streets, code enforcement, and police .

Saved the borough thousands of dollars due to securing many grants for our community

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