Microsoft Office Customer
Resume:
Roddrick Booker Dallas, TX *****
****************@*****.***
Career Summary
To attain a position as an IT Administrator that will utilize my technical skills with data extraction, client/server applications, hardware, and software along with project management.
EDUCATION
Richland College Graduated: December 2015
● Associate in Science
Licenses/ Certificates:
● Certification for ICD-9 & CPT-Codes
● Certification for Microsoft Office Suite (Word, Access, Excel, Publishing, Excel)
● In house Certification C++ (Microsoft)
● A+: Certification Certification Date: May 2016
● CCENT: Certification Expected Certification Date: August 2016
● CCNA: Certification Expected Certification Date: December 2016 Technical SKILLS:
● 50 WPM / W 98% accuracy
● Cisco Audio Tuning IP Wizard
● HIPAA Laws
● OSHA Regulation,
● Microsoft Office Suite
● Medisoft
● Fax, Copier, Scanner, Phones, printer
● IP Lookup, Information-sniper
● Dossier
● Dashboard
● Programing routers
● Safe Server
● Cencon
● LMS (Lock Management Systems)
● Track Via
● BAMS (Brinks ATM Mainframe Systems)
● Government Clearance
● Citrix (Virtual Server)
EMPLOYMENT HISTORY
Fairway Independent Mortgage Corporation Carrollton, TX. 07/2016-11/2016 IT Administrator
Administering and troubleshooting Windows client/server operating systems
(Win 7,8,10, Server 2003, 2008, 2012) by utilizing DOS commands, logs and services.
Expertise to conduct fault isolation in regards to diagnosing and remediating network connectivity issues.
Able to troubleshoot or describe common networking and application protocols.
Ability to explain several computer related issues where the candidate had to perform extensive troubleshooting – describing all steps taken from analysis to fault isolation to resolution.
Able to dissect application issues at the application layer.
Diagnose a failing application by examining processes and services tied to application.
Capability to discuss scenarios where candidate diagnosed a failing application, by examining the processes and services which are tied to the applications functionality.
Currently with on Citrix migration for the entire company. Brink's Global Corporation Coppell, TX. 08/2014- 07/2016 IT Support/ CSR III
Receive calls and emails from customers to troubleshoot their customer’s account through manual validation, whilst ensuring the continuation and enhancement of service.
Program and mapping electronic keys for ATM’s and corporate safes.
Create a workflow and training document with Microsoft OneNote reducing cost by 75% and shorted multiple processes from 7 minutes to 90 seconds.
Proven ability to quickly learn and adapt to new and ever changing technologies while working under demanding time requirements.
Work with minimal to no supervision.
Create an in analytical tool tailored for Cencon and LMS expedite system issues increasing productively by 75% while providing a central data location. Microsoft Irving, TX. 07/2013-05/2014
System IT Support/ Analyst Tech
Contacted customers via phone and email to troubleshoot customer’s account through manual validation.
Guided customer on varies uses of Microsoft applications interface features where as improving my navigational skills.
Analyze preempted attacks on customer accounts based on Biometric uses of their daily activities.
Conducted online research of transactions regarding customer’s equipment while assuring customers accounts was not hacked.
Addressed and modified billing issues within the guidelines of the company protocol.
Secondary in depth research using insights, IP addresses and other investigational tools at the same time strengthening my research capabilities.
Working with different security applications to ensure account rectitude and stability.
Diagnosis of PC’s and laptop installation of RAMs, Drives, and CD-ROM’s applications and hardware.
Confirmation of reliable IP addresses along with providing second and third backup IP addresses to allow the system network to function without interruptions.
Allstate Insurance Richardson, TX. 11/2012-07/2013 Property processor/ Auto salvage processor
Processed property research through Next Gen, Xact-Analysis.
Auto title/ lien release document research through Next Gen.
Analysis claims and qualify documents for approval.
Input correct legal documents for claims with 90 to 100% quality.
Proven ability to initiate and accomplish tasks independently and consistently at 150%.
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