Customer Service Medical

Lou-Ann Santiago

*** ***** ****** ***** *****, CT 06473 203-***-**** **************@***.***

Objective:

Industrious, accomplished women seeking work in management capacity, within a competitive setting where I could prove my expertise and vast experience gained. Searching for a profession that allows me to prosper and flourish in a company with the assurance of a safe and quality-oriented position. I want to grow, teach and succeed all while obtaining as much knowledge as possible through new opportunities.

Qualifications:

I have Management, Supervisory and Administrative skills; Scheduling, Hiring, Training, Computer Entry, Dispatching, and Project Demonstrator. Experienced working with multiple projects managers, sub-contractors, administrators, and Directors. I’m highly versed in OSHA safety guidelines implementation, and in environmental standards and regulations. I’m a Self-Starter, Independent worker, as well as diligent team player. People person, customer service savvy, and has Retail management experience. 40yr Seasoned & Licensed Class A & B CDL Tractor Trailers Trainer. I’m Highly Versatile and a mechanically inclined truck driver; tri axle, dump truck, straight box, flat, tanks, refrigerated trailer, dry box, low boy trailer, stretch flatbed trailer. Managed, set up, ran and maintained MRI/PET/CT units. CTDOT; highway maintenance.

Education:

11/1973 - 06/1978 Masuk High School High School Diploma

Volunteering:

3/2013 - PRESENT Masonicare Health Center Volunteer Work

Manages, Runs and stocks Convenience store within a healthcare facility. Checks for MSDS, Recalls and Warrants all expirations dates are within range. Assists residents with any need necessary to ensure expectations are met. Stocks, orders, cashier, sales, store open and closures and purchases stores merchandise. Ensuring all food, Clothing and HBA items are in its proper location, and all pricing is accurate and visible. Helps coordinate Annual adult volunteer luncheon and Jr volunteer Events. Support’s all holiday, in-house and Recreational activities or events presented. Manages, sustains and garnishes the Hospital Green house, and outside Gardens.

Employment:

8/2012 - PRESENT – DJE- Domestic work

Cleaning of immaculate homes, as well as helping maintain some of the homes garden/landscape maintenance

02/2008 -12/2012 InSight Health Corp. Driver Transporter Prep

Transported Insight Health Corp.’s Mobile Diagnostic Imaging Medical coaches. My main duties included transporting unit to Hospitals and Medical Buildings, set-up, break down and perform mechanical tasks on the MRI/PET/CT units. Make ready and functional for staff & patient use. Also, maintain the operation and processing of the units, as well as coordinating schedules and patient flow with Hospital technicians, ensuring the unit is running accurately. I prepare and finalize all paper work necessary to run the coach, ensure all equipment is clean and prepped for the next location.

11/2002 - 02/2008 Medical Waste Recovery Inc. Processing Engineer Supervisor

Introduced medical waste maintenance to small medical facilities, hospitals, where I set up, coordinate, and maintain accounts requirements within CT & Pennsylvania locations. Set up running demos for corporate professionals to view if product is significant to that particular healthcare facility. I drove and operated a Mobile Medical Waste processing unit, at several different Hospitals and small facilities. I supervise other persons as well as handle all administrative/clerical and technical /mechanical work. Maintain, repair, schedule and troubleshoot unit’s hydraulics, scale, generators, Shroud, and belts. Input data, chemical combination, stats and proper figures. Trained new employees in how to correctly, and efficiently run a Medical Waste processing unit. Managed the daily function an office space; timesheets, processing schedules, orders, business associates, repairs, administrative duties and warehouse upkeep.

References:

Available upon Request

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