Customer Service Microsoft Office

MAGUI VANESSA MOLINA B.

**** ***** *** ***** ***** Apt 19J,

Miami, FL 33132

(C) 786-***-**-** ************@*******.***

Professional summary

Accomplished administrative operations bringing over 5 years' experience and advanced abilities in team building and workflow improvements. Innovative and analytical, excellent project management & communication skills, trained in customer service.

Skills:

Organizational and administrative expertise including high-level convincing and negotiating abilities

Excellent multi-tasking ability, detailed oriented.

Microsoft Office and QuickBooks expertise.

Collaboration and Self-awareness.

Positive attitude, dedication and exceptional work ethic

Work history

General Manager: Jul 2011 - Jun 2016. Fifi’s Place Seafood Restaurant;(6934 Collins Avenue Miami Beach Fl. 33141)

Developing standards operating procedures for all employees and customers.

Prepared vendor invoices and processed incoming payments, reconciliation and management accounts

Recruiting and hiring qualified candidates for vacant and new positions.

Creating reports and presentations.

Completed weekly payroll for 36 employees.

Handled all incoming business and client requests for information.

Met challenging quotas for productivity and accuracy of work.

Education

Associate of Arts: Fashion Merchandising Current

Art Institute; Fashion Merchandising. Miami, FL.

Bachelor of Science: Management and Administration 2009

Universidad Católica del Táchira San Cristobal, Venezuela.

Additional information

Bilingual: English - Spanish

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