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Sales Customer Service

Virginia Beach, Virginia, United States
January 12, 2017

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Kevin T Millender Jan. ****

**** ***** ***. ******** *****, Va. 757-***-****


Consistently presenting a high professional profile in business management operations. Conscientiously directed a profit generating operation/facility in the retail, wholesale and service industries with proven progressive success. Including, but not limited to warehouse manager, asst. manager, retail sales management, quality control, receiving dept. mgr., logistics/transportation and inventory control dept. manager. Effective leadership directing, staffing, training, oversight in development of team members by instilling/cultivating teamwork and a customer comes first motivation. Ability to resolve customer queries and doubts/rebuttals over the phone and in person. Strong desire to help others succeed with a strong aptitude for listening, diagnosing and resolving customer, issues, complaints or concerns. A fearless attitude toward achieving successful client relationship for life. Professional Background

Jan 2016-Nov. 2016 Malloy Auto Group Woodbridge, Va.

(Certified Sales Consultant) Provided amazing service to customer/guest through meaningful customer interaction and responding promptly to customer concerns and service calls. Quickly and efficiently asses any failures in service and provided a satisfactory solution based upon the client/customer expectations and available resources to ensure world class customer service and satisfaction. Commissioned rate salary base on total achieved Monthly sales goals and projections. Thereby ensuring maximum productivity in to driving established budgeted sales. Accountable for consistent high service levels, resulting in a top CSI ranking among my peers. Implementing SOP’s sales steps procedure business process. Evaluated credit reports of clients to ensure whether they fall under the established qualifying guidelines for buyers. Proven progressive leadership ability to exercise good judgment and contribute to the growth of the retail sales business operations. Cultivated successful business relationships with new customer prospects.

Feb. 2015 – Jan. 2016 Wal-Mart Super Center Dumfries, Va.

(Inventory Control Team Member) Primary responsible for assisting the management team in executing our marketing strategy, sales strategy and rolling-out all promotional marketing activities surrounding our vendor/partnerships and products. Including but not limited to working with plan-o-grams to perform modular display update, price markdowns, modular adjustments/updates and maintaining merchandise presentation and all other adjustments in regards to inventory management. Accountable for performing all our facility cycle count to maintain high service levels and inventory accuracy, price markdowns, modular adjustments/updates and maintaining proper merchandise presentation.

Aug. 2013- Jan. 2015 JoS. A. Bank Clothiers Woodbridge, Va.

(P/T Sales Consultant) Accomplished goal oriented salesmen, and coordinate customer wardrobes selections involving a wide range of colors and patterns. Responsible for measuring client/customer’s necks, arms, chests and or waist for proper fit. I have a good understanding of merchandise features, marking and fitting techniques and fashion trends. Serving in a courteous, enthusiastic manner to determine desired merchandise/garments. August 2010 – June 2013 Tri - City Beverages Corp. Newport News. Va.

(Sales Associate/Forklift Operator) Commissioned rate salary base on total weekly sales, thereby ensuring that we the management team meet or exceed established budgeted sales, productivity and profit goals. Accountable for consistent high service levels Proficient in techniques used to keep produce at its highest quality at all times. Responsible for the safe operation of forklift and other warehouse power equipment. Maintain strict control over inventory levels in order to meet internal and external demand of product. Dec. 2007-July 2010 Paxton Company Norfolk, Va.

(Receiving Dept. Operations Manager) Responsible for monitoring, training and developing associates, in regards to quality job performance, unloaded products from the inbound truck and placing it in the proper storage areas by utilizing follow up inspection techniques, also implemented performance review documentation to ensure excellence job performance. Accountable for ensuring all items are organized and rotated properly. Create and establish SOP’s, corp. policies, priorities and executing these by building a positive team oriented work force, with strong ability to adjust to changing priorities. Additional responsibilities include but not limited to: inventory control, assisting members with all phase of warehouse operation from inbound to put away. Supported the warehouse manager and sales team with daily updates and summary reports. Assists in maintaining warehouse security as per company requirements. Conducted all operations in a manner that promotes safety and in accordance with OSHA and other appropriate standards. Directed all team task priorities and time-lines and allocate resources to assure overall goals and time-lines are met. Prepared, reviewed department budgets and lead cost efficiency improvement efforts with production as well as across the site as appropriate. Drive continuous improvement philosophy and practices. Partnered with other department leaders and collaborate to find the best possible solution and best practices. (Certified) Forklift Operator March 2003- Nov 2007 CVS /Pharmacy Distribution Center Fredericksburg, Va.

(Inventory Control Dept. Manager) Directed 48 team members of the inventory control dept. Demonstrating leadership, team building skills, time management skills, verbal and written communication skills. Working knowledge of performing annual inventories. Responsible for inbound audits, cycle counts, corrective procedures for discrepancies in ensure daily inventory integrity & accuracy. This is a 500,00 sq. ft. facility with

$40,000,000 million dollars of products on hand at the Fredericksburg, Va. DC. Proficient and proactive in successfully maintaining high service levels especially during peak seasons. Executed daily cycle counts and diagnosed problems, resulting in increased service levels by resolving issues in an effective and timely matter. Resolved all product complaints, inventory issues at the DC and with the local branch managers. Utilizing investigation software programs ensuring 100% compliance with federal requirements, including but not limited to ensuring complaints are successfully resolved by routing complaints to the root cause analysis and then make assessment of the corrective actions for substantiated complaints, make necessary adjustments to inventory. Proven progressive leadership ability to exercise good judgment and contribute to the growth of the retail store business operations. Conducted periodic spot-checks of inventory levels, supplies, or equipment. Identify discrepancies between inventory records and take action; conduct causative research as required. April 1994-Feb 2003 Barnett Inc. Distribution Center Richmond, Va.

(Branch Operations Manager) Directing 35 staff members in all phases of warehouse operations with outstanding leadership and communication skills, through daily staff huddles, clearly outlining all department expectations ensuring productivity goals accomplished Held daily staff meetings to ensure that category goals are updated via store sales boards. Extensive experience managing all operational control of the stores inbound receiving, logistics, transportation and put away/storage of goods and services. Strong ability to stay focused, organized and multitask in a fast past environment. Accomplished at creating SOP’s and developing business processing improvements methodology and effective sales/ marketing strategy, resulting in a 25 % increase in sales and 35 % higher customer retention rates on my watch. Responsible for all hiring, training, firing of staff members also delegated responsibilities based upon staff development and skill levels. Lead, coached and trained employees toward team concepts and foster environment for empowered, high-performance department. Including ensuring safety rules, corp. policy, procedures and OSHA regulations regarding industrial lift equipment safety and training. Provided clear expectations, training and support to all department leads as needed. Successfully managed all day to day warehouse business operations, enforcing compliance in accordance to all company goals. policy and procedures. A strong familiarity in adhering to budget requirements, capital expenditures, thereby successfully operating the business process within budget guidelines. (P&L Responsibility) Educational/Certifications/Technical Skills

(Associates Degree) Business Admin. and Management, Talladega College. (Talladega, Al.)

(Certified) in Computer Operations. Northrop/Grumman Data System Institute. (Woodbury, N.Y.)

(Certified) in Effective Comm. /Leadership, Germania Virginia Community College. (Fredericksburg, VA.)

(Certified) in Time Management & Effective lean thinking Methodology by Paychex Inc. (Norfolk, VA.)

(Certified) Forklift Operation; cherry picker/stand up & TSP. (Newport News, VA)

(Proficient) MS Cloud, Power Point, Word, and Outlook and Multi-Media Systems. (MAC operating systems)

Extensive experience and knowledge in all phases of WMS operations. (Warehouse Management Systems)

Extensive experience/working knowledge of inventory software programs. (Inventory Management Systems) Business management skill sets

Excellent leadership, time management, verbal, writing, computer and communication skills. Strong team building mind set, complimented by outstanding organization structuring and planning skills. Ability to Interfacing very effectively as a proactive team player on all management/peers levels.

Strong negotiation skills and ability to interact with customers and clients in a professional, tactful and sensitive manner. Ability to thrive in a fast-paced environment and work independently. Ability to listen and respond immediately with an appropriate level of concern to day to day business process issues and challenges. Analyzing and resolving customer service issues in a timely manner.

Ability to execute root-cause analyze investigation methodology. Disseminating results with quality control fact sheets and improvements needed. Excellent analytical and problem solving skills. Skilled at creating spreadsheet applications and conducting system wide queries for plan-o-grams usage.

Proficient in accounts receivables reporting, posting account payments, payroll record keeping, purchase orders, petty cash reconciliation and bank deposits. Hands-on experience using Operational Excellence and Continuous Improvement methodology. (LEAN, TPM, Total Quality Management).

Ability to take initiative and effectively adapt to changes. Ability to interpret and act upon complex instructions. Communicated and executed a sound business strategy to team members that embraces change management.

Proven leadership skills in regards to coaching and leading my teams to fully deliver chartered objectives. Created a team where team members are engaged, empowered, enthusiastic, and committed to the success of the company and an environment for open, continuous, and proactive communication.

Maintained an open mind to benefit from diverse thoughts and ideas. Conducted performance review to ensure that expectations/goals were set, monitored and executed.

Supported the growth and career development of all team members by providing all available resources, coaching and development opportunities. Strong ability to manage multiple priorities and projects.

Impeccable business and professional references available upon your request.

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