Customer Service Representative

Bethanie Shepherd

** ********* **

Sharpsburg,GA 30277

404-***-****

**********@*****.***

Accomplishments:

Organization Development, Training, Teamwork

Experience: Chick Fil A Newnan, GA.

Customer Service Representative 2/14/2005 to 6/02/2015

Executed daily operations of waiting tables, checking out customers, answering phones and greeting customers as they walked in, keeping customers happy.

Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

Conferred with customers by telephone and in person in order to provide information about products and services, to take orders and cancel accounts, and to obtain details of complaints.

Sprayberry's BBQ Newnan, GA.

Server/Host/Cashier/Drive-Thru 1/15/2001 to 1/22/2005

Longhorn Steaks, Inc College Park, Newnan, Jonesboro GA

Server/Bartender/Trainer 9/1984 to 12/99

I worked for ten solid years at the Old National store. I was called back by Bill Norman (an owner) to help at the Jonesboro location. I trained and straightened out the bar for over two years. I went back to Old National where I roved as a trainer to different stores. I ended up at the Newnan location.

Valujet/AirTran Airlines Atlanta,GA

Crew Scheduler/Crew Planner 2/11/1993 to 7/14/1999

Hired to work with over 500 Pilots and Flight Attendants. Filled trips, sick calls, bid packages .Worked diligently between Dispatch, Maintenance and Operations.

Cam Air Airlines Atlanta,GA

Clerk/Dispatch/Crew Scheduler 9/22/1984 to 5/20/1990

Jepp revisions for Pilot Jepperson manuals,then moved to Dispatch assistant making sure all paperwork correctly filed,within 3 months trained as Crew Scheduler scheduling trips,sick calls,maintaining lines of time. Building lines of time and scheduling pilots to airplanes according to FAA rules and regulations.

Education: MD Collins High School College Park, GA

Academic

GA State University Atlanta, GA

Nursing

Obtained 97 credited hours toward my BA in Nursing. Member of Alpha Omega Pi Sorority.

Clayton State University Morrow, GA

Nursing/US History

References: upon request

Community: I spearhead a Relay for Life team (Pink Warriors) in Coweta County for the last 4 years and also volunteer at a local Women's shelter.

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