Administrative Assistant Customer Service
Resume:
LaShawna Millerton
*****************@*****.***
OBJECTIVE
Administrative assistant - performing various secretarial and organizational duties to support executives and managers. I have gained valuable computer software skills over time that includes creating spreadsheets, compose messages, handle databases, powerpoint presentations, reports, and official document drafting in an industry focusing on sales, customer care and office management.
SKILLS
Qualified administrative assistant professional:
● Personable and professional under pressure
● Exceptional communication skills
● Letter drafting
● Record maintenance
● Events coordination
● Travel arrangements
● Correspondence handling
● Multicultural interaction
EXPERIENCE
Tradeglobal Inc., 1 176 E. Dayton Yellow Springs Rd. Fairborn, OH Administrative Assistant
October 2016-present
● Receive inbound calls including transferred sales leads and calls from current and potential customers.
● Answer questions about the product details, the company, and issues with account for the customers.
● Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
● Excellent interpersonal, written, and oral communication skills
● Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
● Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
● Professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
Enterprise Holdings LLC.,3 600 Terminal Drive, Vandalia, OH Customer Service Administrator
December 2013 - October 2016
● Described products and services in detail.
● Entered numerical data into databases in a timely and accurate manner.
● Scanned documentation and entered in system.
Meijer, 5 858 Springboro Pike, Dayton, OH
Cashier
April 2013 - December 2013
● Received customer payments.
● Greeted customers promptly.
● Processed customer returns.
● Assisted on sales floor as needed to maintain service standards. Speedway, 5000 North Main Street, Dayton, Ohio
Cashier
February 2013 - April 2013
● Received customer payments.
● Described products and services in detail.
● Assisted customers in selecting items based on needs.
● Created attractive displays to promote items.
EDUCATION
Life Skills Center of Dayton
1721 North Main Street, Dayton, Ohio- General
April 2011 - June 2011
Ross Medical Education Center
4490 Brandt Pike, Dayton Ohio-
Dental Assisting
May 2015 - February 2016
Contact this candidate