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Support Manager

Marietta, Georgia, United States
January 12, 2017

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Jarvis Talley


● University of Arkansas at Pine Bluff - Pine Bluff, AR BS Computer Science


● Microhard Tech University - NW Arkansas UNIX I&II System Administration, System Tuning

● IBM AIX - Dallas Texas, AIX Configuration, TSM, Volume Group management

● Oracle University - Schaumburg, IL, Oracle Database Architecture & Administration

● Oracle University - Cleveland, OH, Oracle Tuning I & II, PL/SQL Advanced Scripting

● Oracle University – St. Charles, Mo PeopleSoft Enterprise Performance Installation & Tuning COURSES:

RedHat Enterprise Linux Administration PL/SQL, Database Administration UNIX I&II System Administration PeopleTools Administration Oracle Advanced Tuning Performance & Tuning

Backup & Recovery Oracle Enterprise

BMC Patrol Monitoring Embarcadero DB Artisan

EPM Administration Linux L3 Administration

KNOVA Development RedHat Clustering

Veritas Clustering Advanced C


Awk Perl


● Languages: Perl, Python, ksh, csh, bash, PL/SQL,

● Hardware: HP 9000 HP-UX (9-11.23, SunOS, Solaris 2.6-2.8, Sun Ultra 1's, 5’s, Sun Enterprise 5000's, IBM RS/6000 (F, H, S70, P690 and P770), PowerVm servers.

● Operating Systems: AIX 4.33-8, Linux 2.4, Red Hat 7.3.1, CentOs, SUSE, Ubuntu, HP-UX to 11i, Solaris 10 to 11, Windows XP-8

● Ancillary Skills: Vi rtualization, P owerVM, LPAR, FTP, SFTP Protocols, Pyxis Boot Server, HACMP, LVM, NAS, Sysback, NIM Slave/Master Backup configuration, ESS Shark, AIX SMIT, HP SAM, Sun Admin tools, SQL*PLUS, NFS, NAS, GPFS, SSA Drives, Remedy API, Oracle RDBMS, 7.3.4 – 12,Oracle Enterprise Management, Metalink, IBM TSM, BMC SQL Backtrack, RMAN,, VERITAS Volume Manager, Netbackup Client Config, Solaris: Veritas Cluster Server v4.0, RedHat Cluster Suite for RedHat/CentOS, RHCSRAID EMC, BCV, SQL*NET, Apache WebSphere, WebSphere, AWS, Networking: TCP/DNS, PeopleSoft Peopletools 8.5,Retek (Software Integration), Appworx 5.1.1, Dimensions, JDE 8.0 SP23b1, Active MQSeries, Storix BMR, Christie BMR, Capacity Planning, F ull Datacenter Migration (UNIX & Linux), including full and partial Migration activities, Security – Hardening, Penetration Testing, Chef Server 12, Chef Compliance v1, Chef Automate, Hadoop, Ruby 2.3.1, Puppet, Splunk, S SL control and management

● Monitoring Tools: BMC Patrol, Nagios V4,Nmon/Topaz/Perfmon, Tivoli (ITM 6.23), HP Openview, Custom ksh/bash/perl health check script writing. Automation: Appworx, TWS, CRON


Computer Science Corp/ Virtustream /Fiserv/ Cox /TIAA-CREF 01/2014–12/2016

Lead Linux Cloud/UNIX Systems Engineer

● Responsible for Application / Database Support to include Enterprise wide OS Monitoring and patch management

● Deploying RedHat version 5,6,Centos via Vmware VCenter 5.1.x, ESX

● Patch deployment

● RPM Package management & distribution

● RedHat Local Satellite Server Management & Change Control

● RedHat 5,6, CentOs 5, SUSE Linux Server Administration & Maintenance

● AIX 6.x - 7.1 Server Administration & Maintenance

● Solaris 10,11 System Administration and remote support

● Oracle Enterprise Linux version 6.5, on HP DL380 G7 running EMC Vplex fast path application Server

● Linux/UNIX/Windows Server Administration 24X7 supporting 1500+ virtual servers

● Configure, Monitor, GPFS, NFS, NAS Shares for 100% reliability.

● Veritas Volume Manager tasks for UNIX/Linux Server Administration

● Server Datacenter Migration, and Disaster Recovery planning.

● Supporting Oracle, and SAP team needs, and communicating changes with management

● Verifying & Validating SOX Compliances for all UNIX/Linux environment

● Tivoli storage manager (Linux,UNIX,Windows Client Server Administration)

● TSM configuration manage, TSM Library manager updates including TSM database and Recovery logs

● Splunk log scrub/control management and reporting

● Restore data from offshore volume and remove from storage pool and checkout the volume from library

● Creating Policy domains, and Admin Schedules based on End-Client retention needs & Plan TSM backups ensuring no overlap

● Creating automated scripts to troubleshoot, and monitor hardware errors of drives

● Chef Server 12, Chef Compliance v1, Chef Automate Implementation, Configuration

● IBM (ITM 6.2.x) monitoring, client/server implementation and configuration for AIX, RedHat, Oracle, DB2, VMware. Integration with Netcool Version7 suite for network monitoring

● Administrating PeopleSoft Server 8.4 & 8.5 including: PeopleSoft Application Servers, Process Scheduler Servers, Tuxedo, Web logic Servers

● UNIX/Linux problem resolution for applications managing logfiles (splunk), configurations, server process management with infrastructure technologies including Tomcat, Websphere and JBoss.

● Managing Peoplesoft Workstations, Application Updates, upgrading Tools

● Working support tickets with helpdesk team, and documenting changes

● Updating KNOVA with team documentation

Dell - IBM - Atlanta, Ga


Senior Remote UNIX/Linux Engineer

● Installed, configured AIX 6.1.1- 7.1, Trained SA in Administration

● Produced, Implemented Proactive automated UNIX Shell, ksh, (vmstat, sar, lssrc, top, etc).

● Installation of RedHat Environment for application servers

● Worked directly with DB2 and Oracle teams for direct support (AIX, and Redhat)

● PeopleSoft 8.4 Patching & Administration. Managing PeopleSoft Database

● Mentored current, Junior Admins and Operations staff, Developed teachable documentation HP / Coca Cola (return project assignment) - Atlanta, Ga 01/2009–10/2013

Senior AIX Remote Engineer

● AIX 5.3 - 7.1 – AIX p5,6,7 Build Engineer. VIO, LPAR, p550 to p770

● Linux RedHat - Build Specialist 5.1 - 5.5

● 24X7 Sr.Unix extended after hours level support (AIX pseries,,Linux)

● RHEL/Oracle Enterprise Linux Application Suite Environment conversion project

● HACMP, Service Guard, AIX BMR

● IBM Blade Server Application Brick Install/Setup/Support AIX-Linux-kickstart

● Shell scripting (bash, sh, Perl, KSH), BMC Patrol proactive monitoring, problem analysis,LDAP configuration

● VMware VCenter version 5.1 RedHat server deployment

● Datacenter AIX RedHat server relocation, including data move, database rebuild

● GPFS, NAS, NFS, LVM configuration on physical, and logical devices

● Oracle Database Admin Support (9.2 - 12)

● PeopleSoft 8x Administrator. Peopletools support Utilities.Workstations.

● Tuxedo Version 10 and 11 administration and Objectivity Database management tasks including starting and stopping service, monitoring process availability and starting/stopping services over thousands of servers on on AIX 6.1

● Tasked with Tuxedo upgrades from version 10 to 11.11 via console

● Websphere, Tomcat, JBoss Administrative Support

● DB2 Production UNIX Administrative Support

● VCS Veritas Cluster Service Admin for Solaris 9/10 Servers

● Storix Bare Metal Support Administration

● TSM Storage Backup Administration & Support

● Netbackup Client/Server 3rd party configuration

● EMC Storage Troubleshooting & Support

McKesson Inc – Alpharetta, Ga 01/2008 –


Sr. AIX/HP-UX / Linux RedHat Implementation Engineer

● AIX 5.3 - 6.1 – Remote Architect & Sr.AIX Resource for 94 Live Production servers

● RedHat Enterprise v5,6, and Oracle Enterprise Linux 5.11, LPAR, VIO server build, and administration

● HP-UX 11.11-11.23 – First Shift Administrator for 94 Live Production servers

● Linux RHEL 4.3 - 4.7 – First Shift Administrator for 94 Live Production servers

● 24X7 Sr. Unix extended after hours level support (AIX p6, p7series, HP-UX, Linux)

● Custom Shell scripting (bash, sh, Perl, KSH),Pro-active monitoring & support

● HACMP, Service Guard, AIX BMR

● IBM Blade Server Application Brick Install/Seup/Support AIX-Linux

● Shell scripting (bash, sh, KSH), BMC Patrol proactive monitoring, and problem analysis.

● Oracle Database Admin Support (9.2 – 10.2)

● EMC Clarion SAN support, and LVM configuration for AIX, Linux, HP-UX clients

● Development team using C++, Rogue Wave Tools++, Oracle Version 10 OCI and Tuxedo 11 on AIX 6.1 for Server-side development and Microsoft's MFC and Tuxedo on Windows/NT

● DB2 Production UNIX Administrative Support

● Storix Bare Metal Support Administration

● TSM Storage Backup Administration & Support

● EMC Storage Troubleshooting & Support

CDI / IBM - remote/Boulder, Co 01/2008 –

12/2008 T SM Administrator/AIX/HP-UX

● TSM Administrator – Tivoli Storage Manager and IBM Tape libraries and related storage hardware. ( Install/patch-update/Admin of TSM Client/Server.

● IBM System storage IBM 3584, IBM 3582

● Ensure, verify all backups for top IBM clients Disney and Fireman’s Fund

● 24X7 Sr. Unix extended level support (AIX 5.3-6.1s, HP-UX 11.11, Linux RHEL 4.3)

● Shell scripting (bash, sh, KSH, PERL), proactive monitoring, and problem analysis

● TSM Storage Client Backup Administration & Support

● TSM Storage Database (TDP) Support

CCCi / The Coca-Cola Company – Atlanta, Ga 06/2006 – 01/2008

AIX/HP-UX / Linux RedHat Administrator

● AIX 4.3-5.3 Administrator – Production monitoring, support P570, P690, M80, S70

● 24X7 Sr. Unix extended level support (AIX 4.3,5.3, HP-UX 11.11, Linux RHEL 4.3)

● Shell scripting (bash, sh, KSH), BMC Patrol proactive monitoring, and problem analysis

● EMC Clarion SAN support, RAID, LVM configuration

● Oracle Database Admin Support (9.2 – 10.2)

● SAP BASIS Core Application Support, and Q/A

● MQSeries Core Support and Administration

● TSM Storage Backup Administration & Support

Analyst International / Ralcorp Holdings – St.Louis, Mo 07/2003 – 06/2006

AIX Admiinistrator/EMC SAN

● AIX 5.2 Administrator – Production monitoring, support P690, M80, F50 AIX 4.3-5.2

● System Administrator in EMC SAN / HACMP (AA&AP environment)

● HP 11.11 System Admin for JDE, and PeopleSoft Environment (EPM 8.80 SP2)

● Assist in Retek Software Integration Implementation (rms, sim, rdw, dwi, ari, alloc)

● Appworx 5.1.1 Job Scheduler UNIX Administrator – installed, configured, supported

● Oracle DBA (Unix, Linux, Windows 2000)

● PeopleSoft PeopleTools 8.5 full install and support on HP11i, Windows 2000 Server

● IBM WebSphere, Tuxedo, and DataStage Config to support EPM environment

● Sarbanes Oxley Unix, Database, PeopleSoft Compliance

● Disaster Recovery Unix, Database, Application Specialist

● Full 24X7 offsite level-2 support

Information Tech Resources/ House Call Inc. – Knoxville,TN 05/2003 – 07/2003

AIX Administrator

● Asked to return to site post Birmingham Assignment (see entry details below). AmSouth Bank – Birmingham, GA 01/2003 –


Sr. AIX Administrator

● Sr. AIX Administrator - Assisted current AIX Admin in Sys Auditing, Tuning, Recovery Methods

● SP RS/6000 AIX 4.2.1/4.3.3 PSSP 2.4/3.2 Sys Administrator Switch tuning and SP performance

● Maintain 16 Silver Node SP Environment Performance Tuning for AIX 4.3.3 environment

● TSM, Sysback - Installation Configuration - for Management of filesystem backup solution

● Developed proactive environment system and application specific scripts for performance monitoring

● Supported AIX 4.1.2, 4.3.3, 5l environment for Oracle 8, PeopleSoft, MTS

● LDAP configuration and administration

● Developed online System Documentation to train

Information Tech Resources / House Call - Knoxville, TN 11/2002 – 01/2003

Sr. AIX Administrator, Oracle Database, Tivoli

● Produced, Implemented Proactive automated AIX based shell, ksh, AWK, SED, Bash

● Environment threshold reporting (vmstat, iostat, sar, lssrc, top, individual application process i.e. ora_pmon)

● Taught basic AIX SMIT System Administration Techniques with proven documentation

● Tivoli TSM Server Administrator - Manage current backup recovery strategy

● Synchronized Oracle 8i Development database with production through dbf migration

● PeopleSoft Applications Database Administration over installation, configuration

● PSAdmin Administration: PeopleSoft Scheduler, Application Server

● Produce Strong Documentation to mentor

Ascent/University Mississippi Medical Center – Jackson, MS 07/2002 – 11/2002

Sr. AIX Administrator, Oracle Database Consultant

● Installed, configured AIX 4.3-5.3, Trained SA in Administration via SMIT

● Produced, Implemented Proactive automated UNIX Shell, ksh, (vmstat, sar, lssrc, top)

● Installation of the AIX C-Compiler and Apache WebSphere for Lawson Environment

● Installed, configured Oracle (for 32bit AIX, and LINUX 2.4 Redhat 7.3)

● Developed and implemented backup strategy with ADSM, System Admin, DBA

● Mentored current Oracle DBA, Developed teachable documentation EDS (Electronic Data Systems)/MCI WorldCom Inc – Clinton, MS 02/2001 – 07/2002

Sr. Oracle Database Administrator

● Sr. Oracle Database Administrator - installed, configured, tuned, backed up, managed

● Main administrator contact for AIX based Oracle Installation/Configuration

● Produced Proactive System Monitoring Shell Scripts for Cronned Jobs, resources, and Application process using ksh, awk, Perl, sed, and standard UNIX ‘at’ commands

● In charge of Oracle software orders, upgrades, patches, and migrations

● TSM Tivoli Upgrade, Backup/Restoration including client installation 4.1.2

● Primary DBA for 27 Oracle Databases versions 7.3.4-9i Sun, AIX, NT 17 (24X7)

● Provided hardware and software telephone and onsite support 24x7 Saks Incorporated (Saks 5th Avenue) – Jackson, MS 01/1999 – 02/2001 Sr. Systems Programmer

● Sr. Systems Programmer over IBM RS/6000 SP A.I.X. 4.3.x and Oracle Databases

● Production Life Cycle -Ordering RS/6000 according to App Specs, Unpacking

● Installing Software(TSM, Oracle), Database Creation, System Tuning

● Main admin contact for 9 Production AIX based System Installation/Configuration

● Tivoli ADSM (TSM and DSM) Installation config with existing Oracle and AIX

● Successfully installed IBM RS /6000 H50 as well as all OracleDb and Client Software

● Troubleshot UNIX hardware/software configuration for IBM RS/6000 SP A.I.X. 4.3.x

● Successful implementation of four production Oracle DB’s 7.2.2 -8.1.5 AIX, NT

● Provided hardware and software telephone and on site 24x7support Wal-Mart Stores Inc – Bentonville, AR 1996 –


Systems Programmer/Administrator

● Installed, supported, and maintained UNIX Systems for all Wal-Mart DC’s

● Responsible for installing hardware and building, troubleshooting hardware problems

● Designed and built network configurations (Ethernet and RS232)

● Informix/Oracle DBA team contact for System Administrators

● Configured HP-UX environment for Oracle 7.3.4 - 8.0.5

● Supported hands on data center move for HP-UX and AIX servers

● Provided hardware and software telephone and onsite support Certifications:

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