Technical Support Engineer

KEY ACCOMPLISHMENTS

• As part of International support services Latin America Team, Area Mexico, completed three projects in 4 months, installation configuration and implementation of video conferencing system sx20 cisco, system access control system and CCTV, and the migration Servers DL 360, to servers HP DL 360 Generation 8 without downtime. Nabors Drilling International.

• Migrated Nabors Drilling International of 13 Rigs to new Carrier Harris-Cap Rock, I Direct Technologies. Reconfigured routers, switches, modem. Nabors Drilling International

• Reduced mobile phone cost bill by 35% per month assigning rate plans on functions position basis. Nabors Drilling International.

• Handling project to new facilities, planning structured cabling CAT 6, server room, dedicated print areas, managing carriers and IT suppliers. Nabors Drilling International.

• Upgraded from windows XP to Windows 7, 150 Pc’s among rigs offshore and offices. Nabors Drilling International.

• Opening Hotel Barceló Maya beach resort, installing 70 works places, servers Windows and AS400, Network Printers, scanners, technical support on opening 24/7.

• Performed LAN, PC, and PBX administration; supported Windows NT 4.0, Lucent Definity G3 voice network, AT&T System 75, CAT5 cabling, and MAC. Conducted technical training for new employees. Digiter Sa de CV.

• Project Leader on Geminis Project to Bancomer Financial group, deploying 6 New Branches, installing lan, server, network printers, corporate standard software, 7 work positions. (C.C.S HP) Digiter Sa de Cv.

CAREER HISTORY

Nabors Drilling International July 2008-March 2016 IT Coordinator Mexico

• Provided technical support to IT Infrastructure to Mexico Area offices (3) and 100+ users

(nationally office and offshore) resolving diverse hardware, software issues and ensure proper maintenance of workstations, printers, and Scanners local or network connected

• Diagnosed and resolved hardware, software connectivity issues. Managed user accounts on AD resetting passwords Conducted migration from windows XP to windows 7.

• Supported servers HP, Printers, scanners and pc’s, follow-up to warranty or spare parts process w/HP.

• Completed technical support to Cisco switch model 2960-2955, Cisco router model 819-1800 series troubleshooting or installed image via model K1, included Cisco IP phone model 7940- 7942.

• Installed and configured MDM Amtel email account or troubleshooting smartphones. Fernando Contreras Rivas

********.*********.*****@*****.***

Ciudad Del Carmen, Camp, Mexico

521 938*******

• Played key roll on supported V-Sat system offshore and land rigs, assisted onboard personnel by phone call, replaced parts or flashed modems, I Direct technologies.

• Deployed new workstations and printers, operating systems migrations, update applications, and drivers.

• Managed inventory and tracked all hardware, cellphones included

• Provided first-tier support and troubleshooting for technology products and applications

• Enforcing users with policies and procedures and standards.

• Assisted users to setting up conference calls, network presentations and voice mail.

• Opened, Tracked, follow-up, closed and documented all tickets in Myrequest ticketing application and administer first and second level support, accomplish SLA’s.

• Responded to all network outages to minimize network down time.

• Worked on call on week-end providing sole support for, Latin America operations. Pride Drilling International May 2007-June 2008

Help Desk Support

• Encouraged Corporate Standards, Policies and Procedures to all users.

• Monitored all phases on log and track help desk support requests

• Troubleshoot Server Dell First level, follow up on warranty process.

• Monitored active directory basic task, backup.

• Provided maintenance on rig network and communications Hardware. Moved all rigs on new subnet schema and system, I Direct Technology,

• Ensured corrective maintenance to PC’s, printers, scanners.

• Troubleshoot Cell Phones,.

• Respond to user service requests and expediently resolve trouble tickets into Service level agreement.

Diavaz Sa de Cv November 2004-April 2007

Field Engineer

• Build, installed, kick- off fire & gas detection and suppression system based on Fm200 and Co2 Offshore

Three mode automation and research April 2002-October 2004 Field Engineer

• Video surveillance on digital radio, f inger print scanners and card sensors (microchip) installation and configuration.

• Installed Network wiring, hardware, fiber optic and twisted pair connectivity Network among PLC’s and I.H.M offshore rigs.

Barceló Maya Resort May 2000-November 2001

IT Junior Manager

• Installed client Access AS400 to OS Windows 98, perform AS400 Operator Basic tasks, Windows NT server, network wiring, printers, hardware, fiber optic and twisted pair connectivity.

• Served on installing 70 work places installing corporate software.

• Created and removed customer accounts via active directory.

• Supported and maintained network printers.

National Cash Register September 1998-April 2000

Support Field Engineer

• Provided technical support, launched user feedback survey based on input from Help Desk Institute to gauge customer satisfaction and support Continuous Improvement.

• Field support to POS, Cormercial Mexicana, Aurrera, Sams, markets. Scales, scanners and terminals.

• Solved communication Issue on hardware, software, financial printer and incidents on ATM (on site).

Digiter Sa de Cv (H.P) January 1996-August 1998

Support Field Engineer

• Monitored, logged and tracked all phases of help desk support.

• Project leader on Bancomer Bank financial group. Network wiring LAN, server, printers, standard software.

EDUCATION

Instituto de Orizaba Veracruz, México 1990-1994

Computer Science. (Under degree)

CERTIFICATIONS

• Interconnecting Cisco devices modules 1 y 2 CCNA (in process)

• Introducing Cisco voice and unified communications administration ICOMM (in process)

• A + CompTIA (in process)

• ITIL Foundation Ver.3.0.

• Management Supervisors

• Ethernet Wireless Link, Digital radio

• Defensive driving

• Advanced First Aids

• Rig pass

• Healthy safety environment Leadership

• Project Management & Financial Awareness

• Leadership Management supervisor

• Root cause analysis

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