Manager Customer Service

John McIntyre *** Lockhouse Road Falling Waters, WV 25419

Home Phone: 304-***-**** Cell Phone: 304-***-****

Email: ******@*******.***

Summary: Versatile, dynamically-driven, district manager seeking career opportunities with a proven record of excelling in initiating successful teams based on superior customer service, while thriving in challenging professional environments ensuring increase profits while decreasing excess.

Highlights

Strategic Planning Mergers and Acquisitions

Payroll Processing & Control Flexible, Personable, Dedicated, Analytical

Team & Relationship Building Systems Implementation

Cost reduction and containment Managerial Accounting report expert

Multi-Site/Multi Unit Operations Management Process Re-engineering & Improvement

Contract review & recommendations Contract Management

Advertising/Marketing Background Client & Vendor Relationships/Control

Market Penetration Quantifiable Revenue Increases

Inventory Control Staff Retention

Accomplishments

Increased sales output 3-6% percent according to strategic goal earmarked by the corporate objectives of Pizza Hut resulting in achieving company-wide top profit positions in 1985 & 1986 and consistently overachieving sales objectives

1989-2004 Awards given for multiple time and Intervals-Quality, Service and Cleanliness Award of the Year, Manager of the Year, Company Spirit Award Winner, Lowest Turnover in Metro Area Achievement Super Star Award for Sales, Profit, Customer Service and Employee Retention

While continuing to exceed budget and strategic goals, supervised and orchestrated anywhere between 9 -19 properties in MD, PA, NJ, KY, VA, NC, GA, AL and FL at Public Storage, Simply Self Storage and Strategic Storage.

Grew revenue 24% for Baltimore MD District for Public Storage exceeding all expectations and achieving multiple awards.

Notably-reduced accounts receivable while achieving record lows of below 4% within difficult collection districts.

Recruited, trained, managed and retained over 30 employees on average while scheduling, responsibly monitoring P & L, preparation of yearly budget and monthly budget goals, and all payroll, accounts payable, auditing duties.

Conducted and assisted in implementing corporate strategies with Strategic Storage as a new company, assisted in 9 acquisitions and openings of new properties.

Experience

Valet Waste District Manager 2014- present

Hooters of America Regional Manager 2013 - 2014

Strategic Storage Holdings, LLC. District Manager 2009 - 2012

Simply Self Storage District Manager 2007 - 2009

Sears Holding Asst. Store Manager 2006 - 2007

Public Storage Inc. District Manager 2004 - 2006

Pizza Hut Inc Area Manager 1982 - 2004

Special Training: High Impact Coaching, Area Coach Boot Camp, Dale Carnegie 14 Week Seminar, Managing for Productivity Training, Basic Management Training.

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