MARK E. HARDISON acx7ih@r.postjobfree.com 919-***-****

SUMMARY

-MCSE, MCSA, Net+, A+ Certified with 11 years of experience configuring, administering Active Directory, Microsoft Exchange and Windows Servers in a virtualized environment.

-Performed System Admin for 60k endpoints including 5k Windows 2003/2012 virtualized servers for Advance Auto. Prior, System Admin for 5k+ users including 287 Windows 2008 Servers for Butterball. Most recent Systems Engineer for RTI.

-Strong change management, troubleshooting and problem-solving skills.

-Detail-oriented, multi-tasks with strong organizational skills.

-Works effectively independently or as part of a team.

Professional Training and Certifications

MCSE, MCSA, Net+, A+

TECHNICAL SKILLS

Core Competencies: Network & Systems Security; Exchange 2003/2008 Administration & Migration, Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS, Regulatory Adherence; Data Integrity/Recovery; Disaster Recovery Planning; Contingency Planning; Risk Assessment; Server administration; Network Planning; Network infrastructure maintenance; Desktop support; SCCM

Software/Programming: Network Protocol and services, Exchange 2003/2008, Microsoft Lync, Client Management, Disaster Recovery, CRM, VMWare 3.0-4.1 Citrix, OS installation, network file management, SCCM, knowledge of UNIX commands and concepts, PowerShell Scripting

Network: Windows NT, 2000, 200*-****-**** - Plan and create accounts and account policies, implement user rights, install and configure network printers, SMS, implement data security and integrity procedures, perform system backups, provide application support, install and configure network and email protocols

Hardware: NAS, SAN, IBM, Dell, HP, WaFS,

PROFESSIONAL EXPERIENCE

Metlife

Sr. Systems Engineer November 2015 – Present (Contract)

Responsible for Configuration Manager 2012 R2 environment for 50,000 endpoints

Designed model for upgrade from 2012 R2 to 1608 architecture

Implemented procedures to support database replication issues from CAS to Primary and reporting functions to eliminate downtime.

Executed plan to upgrade all CM servers from 2008 to 2012R2 to include SQL databases.

Built 1608 environment in side by side model for upgrade to new environment

Designed and built SQL 2014 databases to support all SCCM functional tasks.

Built sandbox and test environment including SQL databases for QA testing of 1608 model

Implemented Adaptiva as distribution model for SCCM.

RTI International

Systems Engineer August 2015 – November 2015 (Contract)

Performed forest and domain upgrades from Windows 2003 to Windows 2008

Responsible for Group Policy modeling and implementation; Active Directory/LDAP daily troubleshooting; domain connectivity issues that related to AD/LDAP and file permission delegation

Implemented procedures to support messaging functions such as spam control and Active Sync devices.

Executed effective processes for daily operations of latest versions of Exchange messaging systems.

Assisted in administration and monitoring of MS Exchange applications and infrastructure patterns.

Resolved issues relating to messaging production services by troubleshooting and 24x7 on call support services.

Responded to incoming requests through help desk tickers and other team members.

Prepared scripts and other technical documentation to support automation of administration tasks.

Provided technical assistance in daily system checks and performance including backups and event logs.

Supported technical team members in development and implementation of backup and recovery processes.

Advance Auto Parts Inc.

Systems Engineer II 2013 –2014

Performed System Admin for 60k endpoints including 5k Windows 2003/2012 Servers

Deployed Microsoft Configuration Manager (SCCM 2012) including OSD/PXE

Responsible for security of 30k endpoints

Supported retail store local area networks; Added and removed server roles and features; configured AD Domain Services roles, wrote process automation scripts

Deployed and utilized tools to monitor maintain and administer all systems. (Active Directory, Group *Policy, Windows Update, third-party software)

Responsible for day-to-day troubleshooting and patch management for all servers

Initiated documentation of system inventories and operating procedures.

Built and maintained Windows 2012 lab and production server environments

Butterball, LLC

Network Administrator 2009 –2013

•Network/System Admin for 5000 + users including 287 virtualized Windows 2008 Servers.

•Deployed Microsoft Configuration Manager (SCCM) including OSD/PXE

•Implemented Microsoft Lync Server and client to 4000 users

•Set up and supported both front and back end servers, SQL 2008 to run as backend and archiving

•Responsible for all security and patching as well as OS deployments with SCCM

•Administered maintained & troubleshot Exchange Server; took preventive or corrective action to resolve issues

•Built/maintained Oracle 11g database environment

•Responsible for day-to-day troubleshooting, configuration and patch management on all servers

•Built and maintained ESX 4.1 hosts and clusters, also implemented V-Motion

•Deployed Microsoft Front End Protection and created SCCM baselines strictly for FEP

•Created and updated primary responsibility area documentation providing clear direction for administrative tasks.

•Provided management and staff with weekly updates related to tasks, projects, problems, and systems configuration.

•Ensured that system hardware, operating systems, software systems, and related procedures adhered to established baselines.

American of Martinsville, Martinsville, VA

Network Administrator 12/08 - 11/09

•Network/System Admin for 300 users including 89 Windows virtualized 2003/2008 Servers.

•Completed Exchange 2007 migration from Exchange 2003. Decommissioned 2003 Exchange servers. Archive and remove inactive mailboxes and inactive domains from the Exchange environment. Fix Exchange messaging routing loops, correctly configured Exchange address book and address policies.

•Performed Active Directory cleanup by removing stale DNS records, groups and old group policy objects. Disabled inactive Active Directory accounts.

•Administration and oversight of 34 Windows 2003/2008 Servers including; FAS/ABRA, PRO-E, Backup-Exec 10d, FTP, VPN, WSUS, Live Communication, Exchange 2003/2007, OWA, SQL 2003, CRM, Server, Web server, Share Point, Crystal Reports, Active Directory.

•Responsible for client Microsoft AX/CRM upgrade for entire AOM and subsidiaries

•Exchange administration and deployment of email filter (MimeCast)

Hanesbrands Inc. Eden, NC

Facility IT Manager 2006-2008

•Served as Facility Manager for 500 + workstations and 34 Windows 2003 Servers

•Planned, implemented all infrastructures needs.

•Responsible for all after hours support- 24x7 365

•Purchased equipment and vendor selection and negotiation

•Completed 500 user Active Directory/File migration

•Implemented WaFS network storage device including synchronization with corporate NAS

•Responsible for data backup of all servers including Exchange, SQL, Matrix, File Server using Symantec Backup Exec 10d

Dorner Mfg. Corp. Hartland, WI

Help Desk Manager/LAN Administrator 2004 2006

•Supported Dorner and its subsidiary LAN, which consists of approximately 600 user accounts, remote site users and a T1 connection to the Dorner Corporate network. The LAN consists of NT/XP/2000/2003/Linux servers with routers, switches and hubs (TCP/IP addressing, with multiple sub-netting) with remote access servers and Virtual Private Network support.

•Managed corporate help desk which included training of multiple help desk agents.

•Wrote help desk procedures and enforcing those procedures.

•Trained company users. Conducted training sessions, lunch and learns including pertinent documentation.

•Maintained and installed all 2003 SQL servers, including, setup, backups and general troubleshooting help.

•Responsible for Company infrastructure upgrade which included; Cisco ASA 5110, 6500 switch and cable management.

Education and Credentials

Community College of the Air Force Fire Science

Department of Defense San Angelo, TX

Professional Affiliations

Member Veterans of Foreign Wars (USAF)

USAF Veteran 1996-2000

Member UW E-Business and emerging technology Consortium

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