Customer Service Sales

Rikki Steinkrauss

Calgary, AB T*V *K* 587-***-**** *****.***********@*****.***

EDUCATION

****-**** ******** ** ******** Administration – Marketing Major

SAIT Polytechnic, Calgary, Alberta

2012-2014 Hospitality Management Diploma

SAIT Polytechnic, Calgary, Alberta

Graduated program with Honors

Completed courses in Event Management, Food and Beverage Service, Organizational Behaviour, and Microsoft Office

Volunteered at several events including The President’s Gala and The Harvest Gala

March 2012 WPIC (Wedding Planners Institute of Canada)

Edmonton, Alberta

2008-2010 Technical Theatre Production Diploma

Red Deer College, Red Deer, Alberta

Completed several extensive practicums in stage/festival management, stage carpentry, and props building

PROFESSIONAL EXPERIENCE

January 2016- Present Certified Coordinator

Adore Weddings & Events by Louise Muller

Act as assistant to the owner for booked weddings and events

Pursue clients in need of wedding planning/coordination

Complete monthly blog entries for company blog and website

2009-Present Stage Manager

Various Venues

Called all cues during the show

Managed running crew and cast during rehearsals and shows

Scheduled meetings, rehearsal times and rooms

Attended all rehearsals and shows

Organized load in and tech week

March 2015- March 2016 Banquet Supervisor

Earl Grey Golf Club

Supervised both events and the dining room

Trained new staff proper serving techniques

Completed full event set-ups including tables, chairs, and settings.

Completed lock up and closing duties at end of night.

May 2013-March 2015 Banquet Captain/Server

Heritage Park

Supervised events and ensured clients contract is followed

Completed set up of table settings, glassware and centerpieces for events

Served and cleared all food and beverage items

Jan 2014-April 2014 Event Leader

SAIT Polytechnic

Selected by peers as Event Leader for Special Event’s Management II Class

Assisted various teams’ to complete numerous tasks while providing additional support

Attended and chaired weekly leadership meetings

May-August 2013 Catering and Sales Intern

Heritage Park

Conducted venue site tours and answered incoming inquiries

Completed and filed client contracts and invoices

Helped complete Catering Contracts on Caterease

March 2011-August 2012 Data Entry Clerk

TRIO

Tracked and entered patient information for clinical trials

Organized and filed patient claims and files

Oct 2006-Dec 2011 Merchandiser/Sales Associate

Sportchek

Helped set up and display new product and signage

Provided excellent customer service

Completed sales transactions

QUALIFICATIONS

Canadian Red Cross Emergency First Aid CPR/AED Level C (Issued June 2016)

Standard man lift and scissor lift training

Alberta Food Safety Certificate

ProServe issued March 2013

Class 5 Drivers License

Confident in Microsoft Word, Excel, Outlook, and Powerpoint

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