Sign in

Customer Service Sales

Austin, Texas, United States
January 10, 2017

Contact this candidate

Kevin Vanderberg

**** ****** **. *** ****

Austin TX, 78729


Skills Summary

Advanced Skills: AutoCAD, Acronis, Excel, Word, Outlook, C Cleaner, Spybot, Malwarebytes, data recovery

Capable with social media services such as Facebook, Twitter, Google Plus

Adapt and utilize multiple email servers as well as Skype, TeamViewer, and Remote Desktop

Keen troubleshooting abilities

Over thirteen years of customer service and customer loyalty

Over twelve years of experience assessing, building, and fixing/repairing computers

Continuing to gain knowledge of computer operating systems as well as Android devices, software, and firmware Work History & Experience

(VCR) Vanderberg Computer Repair (October 2015 to Present)

Technology Consultant for Cedar Park/Leander/Austin/Lago Vista/Wimberley areas

Repaired hardware and software on desktop computers, laptops, printers, etc.

Troubleshoot drivers, hardware, spyware, malware, and virus issues

Conduct system backups, restores, restores to Virtual Environments

Walk clients through setup of Android and Apple devices

Provide remote support, and in-home support/setup of all electronic devices

Patient and caring customer service

Office Depot (Office Max) (July 2014 to October 2015)

Senior Sales Consultant for Tech Services and District Trainer

Maintained the highest Tech Services quota in the District (25 stores)

Maintained goals and guided/trained team to achieve said goals

Conducted monthly conference calls with other Senior Sales Technicians

Helped customers find the necessary products

Repaired customers computers quickly and efficiently Huntington Learning Center (January 2013 to July 2014)

Internal Technology Consultant for both Bee Caves and Cedar Park locations

Fixed and replaced hardware, completed a full system backup, wiped and formatted the operating system, and restored original information on the company’s master computer

Setup the office network enabling: wireless printer, cell phone printing, and computer to computer communications for shared documents

Destiny Foods (May 2013 to January 2014)

Store Manager for Leander and Walden Park Subway locations

Accountable for more than ten team-shifted employees

Top customer service ratings

Balancing money in register drawers and store safe

Accounting for income and expenditures, merchandise, and marketing inventory

Interviewed, hired, and trained a minimum of 20 employees Education

Clay High School

Indiana University of South Bend (Incomplete)

Thank you for your consideration; my references are available upon request.

Contact this candidate